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Ken Garff Honda Riverdale - Service Center

Ogden, UT

4.7
2,820 Reviews

2,820 Reviews of Ken Garff Honda Riverdale - Service Center

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October 09, 2021

The dealership is great and service usually good until our last visit which involved a major oversight and considerable problems for us since we were not informed of a very important detail leading to Maj More

by cradams0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Caldwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Ken Garff Honda Riverdale responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Joey Burns joeyb@kengarff.com

October 08, 2021

Was a great experience. Staff were helpful and communicated well thru the entire process. Pilot ran like a champ pulling our Rpod to Georgia, even got better gas mileage than previous trips. Thank More

by bob_huggins1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2021

Very pleasant, courteous, keeps you up to date, clean your car, makes sure your well taken care of. More

by wildeagle777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2021

I had a very good experience with Ken Garff service department regarding service for my Honda .. More

by catlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hurd
October 06, 2021

I was very impressed with the whole experience. Great service and the staff was very professional and helpful. More

by RON.ROSKELLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2021

Kevin is a rock star! I was so impressed with the entire service department. They have a friendly team and took care of my car so quickly. More

by FASTPITCH103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hurd
October 03, 2021

Josh Caldwell is amazing he is always friendly knowledgeable and truthful he is why we come back!!! More

by kyleandamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2021

Had a little bit of a bad experience, wrote a review, the service manager reached out and is making it right. I appreciate the effort and integrity! More

by joseph_boudreau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Johnson, Collin Gum
October 01, 2021

Respectful -helpful through the whole process. Kept me in the loop at all times. Thank you More

by CSCHILLING1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2021

I came in for an oil change and tire rotation, made an appointment, was told 30-45 minutes. I let the tech advisor know I had an appointment in 2 hours. After an 1 1/2 I asked where we were. Told that the More

by joseph_boudreau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Collin Gum
Nov 04, 2021 -

Ken Garff Honda Riverdale responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Joey Burns joeyb@kengarff.com

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