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Ken Garff Honda Riverdale - Service Center
Ogden, UT
2,820 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,820 Reviews of Ken Garff Honda Riverdale - Service Center
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November 24, 2021
Advantage Care Customer of 3 vehicles... The average service wait time at KG Honda Riverdale has increased too much over the past year. Even with Covid-19 prevention protocol, It shouldn't take 2 hours service wait time at KG Honda Riverdale has increased too much over the past year. Even with Covid-19 prevention protocol, It shouldn't take 2 hours for a scheduled oil change regardless of the vehicle make or model. I was extremely frustrated after a previous appointment to this one where I explained to the service department that I only wanted my oil changed and not a tire rotation or a wash because of my limited time. After one hour and fifteen minutes, my truck hadn't been worked on and I had to leave. I left without my oil being changed that day. More
by JASON.ROBBINS
Verified Customer
November 23, 2021
It was easy to make an appointment. I dropped my car off with ease. They did an inspection and sent me a video of it. My oil was changed, tires rotated and car washed all in a timely manner. I am very pl with ease. They did an inspection and sent me a video of it. My oil was changed, tires rotated and car washed all in a timely manner. I am very pleased with the service. Fast and Easy. More
by joelsarab
Employees Worked With
November 20, 2021
I’m happy with the service provided, they were great at going into detail of what they were looking into, and work done on my daughters car. Thanks Collin for all your help!!! going into detail of what they were looking into, and work done on my daughters car. Thanks Collin for all your help!!! More
by BVORWALLER
November 20, 2021
I am always met with professionalism and great customer service. Love Ken Garff Riverdale Honda service. Love Ken Garff Riverdale Honda More
by Aborden
November 19, 2021
Had a trim piece replaced. They were fast and helpful and got me taken care of got me taken care of More
by ruschlogan7
Employees Worked With
November 19, 2021
Overpriced service, beyond reasonable dealership markup. For example, they wanted to charge an additional $100+ for cabin & engine element replacement when parts cost $45 and labor is covered by the A1 serv For example, they wanted to charge an additional $100+ for cabin & engine element replacement when parts cost $45 and labor is covered by the A1 service. The service I requested was not performed More
by m
Employees Worked With
November 18, 2021
They are easy to work with, honest, and I trust them 100%. I will continue to go with them in the future. 100%. I will continue to go with them in the future. More
by luckymelissa
November 18, 2021
Always amazing, they never make me feel dumb when I have simple questions that I don’t understand. They will take the time and explain what a part does and why it’s important.I don’t feel like I have ever b simple questions that I don’t understand. They will take the time and explain what a part does and why it’s important.I don’t feel like I have ever been taken advantage of at this shop! More
by TRISHABELL.TE
Employees Worked With
November 18, 2021
one of two things was taken care of and that was the oil change. I paid to have the driver-side "yellow" light replaced that turns on with the headlights; however, that light is still out. My schedule doe change. I paid to have the driver-side "yellow" light replaced that turns on with the headlights; however, that light is still out. My schedule doesn't provide much time to keep going back to get things fixed so I haven't had a chance to set up an appointment to get this corrected. Also, the driverside headlight was out and turned on about 20 minutes after I left the service center with my vehicle. I didn't notice at the time Ieft since it wasn't dark enough. Not sure if the vehicle takes a little while to recognize any changes but the headlight just turned on after some time. I'm not sure how the technician could have verified their work with this issue. More
by benjamin.peterson2
Employees Worked With
Kevin Hurd
