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Ken Garff Honda Riverdale - Service Center

Ogden, UT

4.7
2,736 Reviews

2,736 Reviews of Ken Garff Honda Riverdale - Service Center

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February 23, 2025

Frank is very helpful and friendly and professional and returns my phone calls quickly and efficiently More

by Scott.stephenson1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Service excellent and the car drop off was great. The employees were also very nice.. More

by Gramcracker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

Very pleased with my dealings with Frank Perez. Very professional and courteous. Always a positive experience More

by LAURA1274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

Message to request a power steering pump and reserve replace but never got a quote or an update on it. More

by JPHITSNOUKANH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Haro
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Great! Really? Everything and everyone did a great job as usual. Not a fan of the survey. Ken Garff and its folks are wonderful (5). Survey(0). More

by carver1864
Recommend Dealer
Yes
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Perez
February 18, 2025

It was a very good experience! I was able to get in and get out. And ask some questions that they had answered right away for me. Very knowledgeable! More

by dallasmathewson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Ken Garff Honda Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

February 18, 2025

Maintenance and recall service was fast and easy. It's been a pleasure dealing with Ken Garff Honda. More

by Rich Oldenborg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Youngdell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Ken Garff Honda Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

February 17, 2025

Since my oil change, when my engine warms up and I’m using the heater, the air coming into my car smells like burning oil. They must have spilled oil in the engine. It has not been great More

by ANDREWECLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Ken Garff Honda Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

February 16, 2025

Needs Major improvement has a Hostile customer facing environment very much who you know or your not worth the time Prices change without warning and can't be explained even by management also if you don More

by showersjohn12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Caldwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Perez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ruiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Soto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Haro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Youngdell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Ken Garff Honda Riverdale responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Joey Burns, General Manager joeyb@kengarff.com

February 16, 2025

It was great! Quick, friendly, informative, ride to and from. Couldn’t ask for more! More

by shizam62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Driver; Steve
Feb 19, 2025 -

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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