Ken Garff Honda Riverdale

Great! Always wonderful service generally faster service then quoted which is never a disappointment, friendly staff, not pushy for stuff you dont want and t Always wonderful service generally faster service then quoted which is never a disappointment, friendly staff, not pushy for stuff you dont want and they listen to your questions and concerns. More

Amazing people, amazing service I was half an hour early for my appointment. I was greeted and told to expect about 45 minutes to an hour. Instead, my name was called after 15 minu I was half an hour early for my appointment. I was greeted and told to expect about 45 minutes to an hour. Instead, my name was called after 15 minutes! They quickly ran through what had been done and answered my questions. Waiting area is clean and the coffee is decent, too! More

Oil Change Merissa Cook is great to work with. She explained everything that my vehicle needed to have done clearly, and allowed me to make the decision based on Merissa Cook is great to work with. She explained everything that my vehicle needed to have done clearly, and allowed me to make the decision based on my needs. She didn’t pressure me into anything. Awesome customer service! More

Recall work on Honda Pilot The recall service was scheduled very close to closing time and the didnt think they could get it done until the next. This was not discussed with us The recall service was scheduled very close to closing time and the didnt think they could get it done until the next. This was not discussed with us when scheduling and so I couldn't come back the next day to get the vehicle. They were able to get the car in an done right away. It took me a bit to pick up the car and one of the employees (I think Alex) stayed later to ensure I got everything and signed off on the work. The only thing tha concerned me is that they were extremely busy and I didnt even attempt to use the shuttle service for the way back because I heard one person saying to another customer it would be a 45 min wait. When I offered that customer a ride home then they found an alternative. More

Merissa (Service Advisor) was outstanding! I loved my recent experience, truly felt like I was a respected customer. The new video tutorial concerning vehicles service recommendations helped me I loved my recent experience, truly felt like I was a respected customer. The new video tutorial concerning vehicles service recommendations helped me understand the importance of much needed service and I thought that was a great addition. Totally recommend having Merissa as a service advisor, she is super professional and made my experience painless. Great job Ken Garff! I haven’t always felt this way about the service department, but I have gained more trust in your company. Bottom line I can see progress in the way your company wants to do business and that makes me a happy customer. Thanks again to Merissa for her efforts! More

Great! Traded in my older car for something that better fit my families needs, they were great at listening to what I wanted and got me just what I needed. Traded in my older car for something that better fit my families needs, they were great at listening to what I wanted and got me just what I needed. More

Fantastic service and excellent experience ! Abby worked with my husband and I all day long. She answered every single question and if she didn’t know something she found the answer quick Abby worked with my husband and I all day long. She answered every single question and if she didn’t know something she found the answer quickly. Tyler also was very knowledgeable. Abram was excellent also. He made a special arrangement to get the car I wanted from Salt Lake the same day. More

Nice people and professional Great price, sold me exatcly what I wanted, no hassle, everything was professional and very attentive, I really like working with every one there, gre Great price, sold me exatcly what I wanted, no hassle, everything was professional and very attentive, I really like working with every one there, great place to shop More

Service code reminder I would like to recognize Alex in service dept. My first impression was his friendly demeanor and openness to me as a customer in 60 seconds. His conc I would like to recognize Alex in service dept. My first impression was his friendly demeanor and openness to me as a customer in 60 seconds. His concern was genuine, took the time to explain the code to my understanding and the solution to correct it. He mentioned the expired Advantage Plan but still honored it thus a complimentary oil change. He did not pressure to get the recommended services at the conclusion but he definitely mentioned not to wait too long which is a bad habit of mine. I will return due his genuine concern. More

Great service We had a great experience and the service was very good. Vinnie treated us very courteously and explained everything well. The waiting time was ver We had a great experience and the service was very good. Vinnie treated us very courteously and explained everything well. The waiting time was very minimal. More