Ken Garff Gateway Chevrolet - Service Center

2 visits, 2 disappointing outcomes I first came in after purchasing my used vehicle to install my window tint. It seemed like they forgot about me since it took 5.5 hours of me waiting I first came in after purchasing my used vehicle to install my window tint. It seemed like they forgot about me since it took 5.5 hours of me waiting for it to be completed when I was originally told it would be no more than 2 hours. Then I came in for my first certified preowned oil change with an appointment and let me advisor know I was waiting for it. 2 hours later I ask for an update and hear nothing. Car wasn’t done until 3 hours after drop off. I have work at a service center before and 3 hours for an oil change with tire rotation is unacceptable. I will not be back for my 2nd free oil change. More

1st Time Customer I brought my 2019 Chevy Equinox for its first oil change. I got there and spoke to John. I asked him how long for the oil change and other work. He to I brought my 2019 Chevy Equinox for its first oil change. I got there and spoke to John. I asked him how long for the oil change and other work. He told me it'd be 3-4 hours. So I asked for a ride to work, He obliged and took a Lyft or Uber to and from the service center. Vehicle was ready when I arrived. Great service! More

Quick and easy Angel is very nice to deal with and look forward to working with him again. Customer service was wonderful and friendly staff I love the fact that I d Angel is very nice to deal with and look forward to working with him again. Customer service was wonderful and friendly staff I love the fact that I don’t have to sit and wait but they also shuttle me back and forth to the service center. More

very dissapointed I called prior to going to the dealership to get an oil change. I asked if my warranty covered my oil change on my 2019 Chevy Silverado. Lady on the p I called prior to going to the dealership to get an oil change. I asked if my warranty covered my oil change on my 2019 Chevy Silverado. Lady on the phone said my oil change was covered. I went to pick up my vehicle and was being charged $80 plus for my oil change. I understand that I need to pay for a service, but that is the reason why I called prior to going. Otherwise, I could have gotten my oil change elsewhere where it’s a faster service. It wasn’t Johns fault, but I was very dissapointed for being misinformed More

Poor customer service I was advised of an hour wait time. Took 3 1/2hrs to fix. I had made plans that I had to cancel. No one checked on me or gave me any updates. Found ou I was advised of an hour wait time. Took 3 1/2hrs to fix. I had made plans that I had to cancel. No one checked on me or gave me any updates. Found out that it was going to take longer once I asked for an eta. A courtesy, “sir, we apologize for the delay. We are looking at 3 hrs wait time” or a “sir, would you like some water while you wait”, would have been awesome. Definitely looking at other options for service and future vehicle purchases. More

Good job done by all Received good service when we arrived was told it would take 3 hours and yes it was done in 3 hours Easy process, never a problem. Received good service when we arrived was told it would take 3 hours and yes it was done in 3 hours Easy process, never a problem. More

Warning light and oil change Service was done well but did have to leave the vehicle all day. Wasn't done until right before closing. I guess the cat wash was not working a little Service was done well but did have to leave the vehicle all day. Wasn't done until right before closing. I guess the cat wash was not working a little frustrating since I work alot of hours and time is hard to come by. Would of been nice to pick it up nice and shiny. More

Review of work done my 2018 Malibu Robert did a great job in trying to find the problem to car. Unfortunately it is an intermittent thing and didn't act up while in his care. Robert did a great job in trying to find the problem to car. Unfortunately it is an intermittent thing and didn't act up while in his care. More

Cambio de aceite John always have a great customer services, I like to bring my truck every time need services or we need some parts for the truck John always have a great customer services, I like to bring my truck every time need services or we need some parts for the truck More

Bad experience Went in for a check engine light issue . And received my truck with a cracked windshield. Also as soon as I drove off the lot the check engine light c Went in for a check engine light issue . And received my truck with a cracked windshield. Also as soon as I drove off the lot the check engine light came back on. I will no longer take my truck to gateway for service. More