Ken Garff Gateway Chevrolet - Service Center

The tech who done my previous oil change never returned my wheel hub lock key. The dealership offered to sell me a new one. That was not acceptable. The dealership has not replaced my locks. I may start us my wheel hub lock key. The dealership offered to sell me a new one. That was not acceptable. The dealership has not replaced my locks. I may start using a different dealership More

Easy to make appointment. Was taken good care of by service tech. In and out quickly. Was taken good care of by service tech. In and out quickly. More

Cliff was wonderful to work with. He communicated and made the process easy. I appreciate them sending a Lyft so I could pick up my car. He communicated and made the process easy. I appreciate them sending a Lyft so I could pick up my car. More

Everything was great, very sufficient. And everything was done in a timely manner. I will always keep taking my car back there. Since everything has been taken care of very nicely. And everything was done in a timely manner. I will always keep taking my car back there. Since everything has been taken care of very nicely. More

The vehicle was in for a long time without providing me a loaner or good communication about status. When I requested a loaner vehicle, I was faced with an argument from the service advisor as if the check e loaner or good communication about status. When I requested a loaner vehicle, I was faced with an argument from the service advisor as if the check engine light and upper radiator hose leaking during warranty is my fault. More

I can Always depend on Gateway to understand my worries. They go out of their way to help me fully understand & get the services I need. I can trust my vehicle's with them knowing that I depend on my vehicl They go out of their way to help me fully understand & get the services I need. I can trust my vehicle's with them knowing that I depend on my vehicle. Excellent services More

YOUR CERTIFIED MECHANICS INSTALLED MY '24 COLORADO ZR2 SPLASH GUARDS BACKWARDS AND I HAD TO RETURN THE FOLLOWING DA TO HAVE THEM REMOVED AND REINSTALLED. HOWEVER , THE SERVICE LADY WHO WORKED WITH ME---I SPLASH GUARDS BACKWARDS AND I HAD TO RETURN THE FOLLOWING DA TO HAVE THEM REMOVED AND REINSTALLED. HOWEVER , THE SERVICE LADY WHO WORKED WITH ME---I DON'T REMEMBER HER NAME I,M SORRY, WAS EXCEPTIONALLY APOLOGETIC FOR THE PROBLEM. More

Will never buy from gateway again very bad customer service in process in trading my Chevrolet for a toyota service in process in trading my Chevrolet for a toyota More

They had our vehicle for 2 weeks and no communication with us about it. Terrible service all around no one was ever available when you called . The agent assigned to didn’t even bother to prioritize our with us about it. Terrible service all around no one was ever available when you called . The agent assigned to didn’t even bother to prioritize our issue. 3 weeks later for a diagnostic test and oil change nothing else was done. Disappointed and dissatisfied. More

Muy bueno muy amables ,corteses y muy eficientes,él servicio rapido y muy limpio,muchas gracias. servicio rapido y muy limpio,muchas gracias. More