Ken Garff Gateway Chevrolet - Service Center

Brought my truck in as usual for the oil change been bringing it in since I purchased it, had a new service provider from the last few times and feel the history wasn’t checked and talked to like I don’ bringing it in since I purchased it, had a new service provider from the last few times and feel the history wasn’t checked and talked to like I don’t know what I need but he was nice about it lol, was given the opportunity to do the $179 plan to have the oil and tire rotation done. No issues, very explanatory and was done quickly. More

Nobody goes above and beyond. They don’t care about other issues than what the initial complaint was. If they see something else, they joust don’t tell you. In my case, needed a n They don’t care about other issues than what the initial complaint was. If they see something else, they joust don’t tell you. In my case, needed a new transmission. They don’t say anything about the rear main seal leaking. They test drive the unit and never checked the oil level. I got it back and when oil was added it came right out of the rear main seal and on the to the ground. Took it back and had to pay again for the transmission to be dropped. They fix the rear main seal, am told it’s done and go to pick it up. Their tech notes the new transmission has leaks. Nobody cared to say anything, nor to fix it while it was down, I had to read it on the invoice and have to fight for them to get it fixed, now having to have the transmission dropped and paid for a 3rd time. I have now been without my truck for over 3 months. There is no sense of urgency or concern, just stick you with as many invoices as possible and as little repaired as possible. You would think after so many misses they would want to take care of you and squeeze it back in, but nope. Just get told they only have one transmission tech and am back at the back of the line. Terrible concept of service business. More

As always, consistent exceptional work. Great friendly staff. I love the reminders and the convenience and ease, scheduling maintenance appointments. Great friendly staff. I love the reminders and the convenience and ease, scheduling maintenance appointments. More

Everything went perfect but I do think they took longer then most the time everyone is very nice and attentive. then most the time everyone is very nice and attentive. More

My experience was excellent, no issues whatsoever. I didn't wait that long. I'm completely satisfied with the service that was provided to me. I didn't wait that long. I'm completely satisfied with the service that was provided to me. More

First time there was confusing at first didn’t know I needed 2 separate appointments Lisa in service was great help thanks needed 2 separate appointments Lisa in service was great help thanks More

Very good customer service and good attitude and they are very knowledgeable thank you so much very knowledgeable thank you so much More

I bought my 2006 Chevrolet Malibu new at Gateway Chevrolet and have always had it serviced there. For all these years I have been absolutely delighted with the work done by the service department. Chevrolet and have always had it serviced there. For all these years I have been absolutely delighted with the work done by the service department. My service advisor, Zach Sheldon, always keeps me informed about the repair process, identifies potential maintenance issues which should be addressed and is completely transparent about the cost. My interaction with Zach and Gateway is always a positive experience. More

Was not updated about the state of my truck while it was in the dealership and it had to end up staying 2 days and they wouldn’t give me a rental or loaner. Once it was time to pick it up It had a check eng in the dealership and it had to end up staying 2 days and they wouldn’t give me a rental or loaner. Once it was time to pick it up It had a check engine light on and they tried to give it back to me like that and I had to leave it again More

I took my car to get the oil change august 30 and I notice all the oil spill on my brand new concrete and i contacted the dealership it took the end week for them to send someone to try to clean the oi notice all the oil spill on my brand new concrete and i contacted the dealership it took the end week for them to send someone to try to clean the oil and it didn’t do much so I reached out to them and didn’t hear back went on Tuesday and the service manager said they would have the person come back a few time to clean the oil spill and I still haven’t heard any feedback back as to when they are sending someone to clean the oil spill! More