Ken Garff Gateway Chevrolet

Selling car with over 110000 mi advertising 13,486 miles They are advertising an white 07 explorer with 13,000 miles. their words are "With fewer than 15,000 miles on the odometer" (the photo pf the driver s They are advertising an white 07 explorer with 13,000 miles. their words are "With fewer than 15,000 miles on the odometer" (the photo pf the driver seat shows a lot of wear). I called to see what they would say about it and they said it was probably an oversight but the car was sold weeks ago. They probably still have it on the lot as it is still fresh on craigslist and on the dealers site. DO NOT buy from this dealer. More

Dont waste your time going here Complete waste of time, typical "we are here to help you and want your business" sales people up until they see a deal wont be happening or you dont a Complete waste of time, typical "we are here to help you and want your business" sales people up until they see a deal wont be happening or you dont accept their terms and their terms only, then you become just a piece of discarded trash. very rude, trade in values are a complete joke and their inventory is horrible compared to other dealers. Stay away from this place. I will only mention first names of the people I had the displeasure of working with, Tim and Shannon. More

Worst Dealership Yet! This dealership is absolutely horrendous all around. From the staff, to the service area, to salesman in general. The only good thing about them is th This dealership is absolutely horrendous all around. From the staff, to the service area, to salesman in general. The only good thing about them is they have an awesome team in body shop area other than that prepare yourself. Their APR rates are always 14 percent and up. They never want to work that down. I had bought a 2013 camaro, just the base model that usually goes around 20,000 and it ended up being close to 40,000 afterwards. Their people skills are absolutely horrible. I was told by a salesman, young kid, early 20's, that i wouldn't be able to afford or get the car i wanted without them even doing a credit check. My experience made me not even want to go to another dealer because I didn't want to be looked down upon again! My husband ended up going there for a truck. The sales person that helped him was ok at first. He helped him get into that truck but they didn't want to show any carfax reports on it and about a week later he got a call saying the truck needed to be taken to DMV due to the "incorrect mileage" written on it. He found it a little strange and to come to conclusion, he was told the truck had 70,000 miles on it but ended up having 170,000 miles on it and also on carfax report there was a report and warning about mileage being "tampered" with. 2005 Silverado for 15000 after everything was craaaaaazy! Then when the big chevy tent sale happened at the cardinals stadium we decided to work with the staff from Courtesy Chevrolet. They got me into my new 2014 RS that i drive now. And afterwards when we got home, the same salesperson that helped out my husband with his truck texted him talking smack! Saying that i almost got him fired for him not following up with me and why didn't we go to him for help!! Very unproffesional. My next visit was forced due to my car having a check engine light on and it was closest dealer to me and they're service center is crap!! They wanted to charge me 125 and hour for a so called wire that wasnt even the correct diagnostic for my car!! I feel bad for people following up on their service center. It would've cost me a good 5000 just for them to see what was wrong. I ended up being able to get my car to Courtesy and they were outstanding. Warranty covered everything so i didn't have to pay costs. They gave me a loaner and kept up with me 24/7 on everything. Please, please, please never go here!!! More

surprised and amazed We called and made an appointment for a recall on our Saturn. We were told it would take 4-5 hours. We came prepared for the wait. Tabitha was so nice We called and made an appointment for a recall on our Saturn. We were told it would take 4-5 hours. We came prepared for the wait. Tabitha was so nice, and got our car started right away. We went to the beautiful and sunny waiting area, where they had free coffee and donuts waiting. Two hours later we were on our way home! Surprise. Surprise! I would recommend them to everyone. More

Amazing Jeremiah was the most amazing and friendly sales man I've ever come in contact with! I've never had such an easy process when buying a car! From day o Jeremiah was the most amazing and friendly sales man I've ever come in contact with! I've never had such an easy process when buying a car! From day one that I came into contact with Kellie and Ali they made this whole process easy as 1-2-3 More

Never go here for service Go anywhere else, these guys are the worst. Parts are cheap, I will return to imports. Had parts changed here would rather stick to my midas or speedy Go anywhere else, these guys are the worst. Parts are cheap, I will return to imports. Had parts changed here would rather stick to my midas or speedy. More

I recently bought a brand new Camaro from Gateway, but I live in Yuma, AZ they were able to complete the transaction over the phone, not to mention Julio my car salesman actually drove my vehicle to me!!! N live in Yuma, AZ they were able to complete the transaction over the phone, not to mention Julio my car salesman actually drove my vehicle to me!!! Now if that is not above and beyond customer service, I don't know what it!! The 3 gentlemen of Julio, Donovan & Jason are a pleasure to work with, they did everything within their power to keep me happy and see my needs were met! I can't not give a more honest and valid review when I say, if you are looking for a car dealership who won't screw you over or give you the ole run around Gateway Chevrolet is it! They work with you and actually put you first, instead of just seeing you as another "quota" to meet! Kudos to the staff at Gateway I look forward to giving you additional business! Overall, I was very pleased with the whole experience and would recommend them to everyone. More

This is the absolute worst business I have ever had to deal with! They are nothing but a bunch of liars that wanted to bully me into buying a car because I am a young female. All they did was over promise deal with! They are nothing but a bunch of liars that wanted to bully me into buying a car because I am a young female. All they did was over promise and under deliever. I will never recommend anybody to ever go here. They gave me nothing but hassle. My experience here was a nightmare! More

We got a recall notice on our Trailblazer having to do with a switch in the door. Since we were new to the area, we tried the closest dealer/shop, Gateway. The service bulletin said it would take between with a switch in the door. Since we were new to the area, we tried the closest dealer/shop, Gateway. The service bulletin said it would take between 20 minutes and 1 hr-45. We called and made an appointment and the rep said allow 3 hrs. Several days later my wife took the car in. After 2 hours, they said they had to replace the switch but did not have any in inventory, so my wife came home. The driver door then did not lock with the fob and the windows can't be controlled. I can't figure out how they can set an appointment and not have a replacement part in stock. Several days later, we were driving by, and ask when they would have a new switch in stock. The rep called Parts and was apparently told they had one in stock. The rep told us he would have it done in 30 minutes or less, so we went to the waiting area. After 45 minutes, I went to see the rep and he said he found out that they did not have the switch in stock, again, and he found that out 30 minutes earlier. Didn't bother to tell us. We would probably still be there if I hadn't asked. The service manager was at lunch (2:30) so I complained to the warranty manager. He said he would have the service manager call me. Never got the phone call. We left and will never go to Gateway ever again. Time to find another Chevy shop, maybe further away, but hopefully they are managed better and can fix the recall issue. More

The customer service as always was great as far as sales go..About 3 wks or so ago someone vanalized our 2013 impala we knew the scratch was just on the surface didn't get to the paint only through the clea go..About 3 wks or so ago someone vanalized our 2013 impala we knew the scratch was just on the surface didn't get to the paint only through the clear coat, but we were frantic and upset and it being our first new car that we've only had for 3 mos now, we thought the worst of course. Well we take it to Gateway in Avondale have the body shop person come take a look at it (even though they were closed for the day) and he did a rough estimate but what got me was that he scrapped his nail over the scratched and said " oh yeah that's deep it's really in there you see how my finger nail catches? if I had to give a rough estimate you're looking at $700-$800 we have to take the fender off to color match and then we'll have to repaint the entire hood" needless to say we took it to Two other dealerships and they all said the same thing...Well they were ALL WRONG.......My husband took it to a place by tempe Townlakes its call EXCLUSIVE PAINT AND AUTO BODY 819 E CURRY TEMPE (found them on YELP)they buffed out and put some rubbing compound....I never would've guessed anything was there it came out beautifully they did say that IF it was deeper than the clear coat and IF they had to color sand it was going to cost $300 that's it AND GUESS WHAT we got it at NO CHARGE....THAT'S AWSOME SERVICE my husband tipped the man that did it $60 because it was worth it....I RECOMMEND this place to everyone based on that 1 experience.Not much I can say for these money grubbing dealers More