Ken Garff Gateway Chevrolet

My car was kept from Monday until Saturday after being towed to the dealership. I asked multiple times to speak with a manager, and both times I was told they were too busy. On Tuesday, I asked if rental towed to the dealership. I asked multiple times to speak with a manager, and both times I was told they were too busy. On Tuesday, I asked if rental cars were available and was told there were none. However, when I followed up on Thursday, Zach mentioned there were twelve cars, but they were all currently out. That inconsistency makes me believe one may have been available earlier in the week. It was frustrating that no one seemed to know what was happening with my vehicle for most of the week. When I finally received an update, I was told the issue was with the AC compressor and that the total cost would be about $2,300 after taxes. Considering the part itself costs around $300 to $400, the labor charge seems extremely excessive. This dealership used to be my go-to for service, but this experience showed a serious lack of communication, organization, and transparency. It feels as though customer care and integrity are no longer priorities here. More

I was told by my sales rep Gilliedon’t worry about my tinted windows. We could make them darker so it wasn’t given to me on the Due bill now he won’t answer telling me that they’ve partnered with a new s tinted windows. We could make them darker so it wasn’t given to me on the Due bill now he won’t answer telling me that they’ve partnered with a new shop that he would call me a text message he have yet to return that message. I’m very loyal. My family was needing vehicles, but I will recommend them to another dealership More

The car is new and they told me someone took the battery out from my car out from my car More

Timing belt change. Greeted quickly and updated as the vehicle was getting worked on. Pick up was good. Just a little upset finding a broken hubcap in my car without bei Greeted quickly and updated as the vehicle was getting worked on. Pick up was good. Just a little upset finding a broken hubcap in my car without being told. More

great people. It 's a pleasure working with friendly. knowlegeable and experienced staff. Last visit required quick turn around. Service worked to make sure our t It 's a pleasure working with friendly. knowlegeable and experienced staff. Last visit required quick turn around. Service worked to make sure our travel plans proceeded on time. More

Roderick Gill, As my sales person, did an excellent job throughout the process. He found the perfect car for me and was extremely helpful from the initial meeting through the finance. I thank him for a ple throughout the process. He found the perfect car for me and was extremely helpful from the initial meeting through the finance. I thank him for a pleasant and stress free experience More

I am writing to formally express my deep dissatisfaction with the service my husband and I have received at Ken Garff Gateway Chevrolet. We have been dealing with an unresolved transmission issue for severa with the service my husband and I have received at Ken Garff Gateway Chevrolet. We have been dealing with an unresolved transmission issue for several months—an issue that your service department has already identified but has yet to properly address. Over this period, my husband has brought the vehicle into both Gateway Chevrolet and Sands Chevrolet multiple times. Each visit has resulted in significant delays and no lasting resolution. The transmission should have been repaired during the initial diagnosis; unfortunately, that did not occur. Two weeks ago, my husband once again brought the vehicle into the Gateway Chevrolet service department. Since then, we have been without the vehicle and were not provided with an estimated timeframe for diagnosis or repair. We only recently received a call confirming what we already knew—that the transmission needs a full replacement. We were also informed that the necessary parts are on back order and may take several weeks to arrive. Once the parts become available, the transmission will need to be completely rebuilt, which could extend the repair timeline by several additional weeks—or even months. To make matters worse, the vehicle has been deemed undriveable by your service department. This is our only means of transportation, and we have now been without a vehicle for two weeks, in addition to the previous times the vehicle has been in your shop. Despite these extended delays, our requests for a loaner or rental vehicle have been denied. This situation is unacceptable. As customers, we have no control over parts shortages or internal service department delays. However, it is the dealership’s responsibility—and by extension, Chevrolet’s—to ensure that customers are not left without transportation while known issues are being addressed. It is my understanding that Chevrolet is aware of ongoing transmission issues in many of your truck models, which makes it even more imperative that you provide an appropriate solution. If the repair is expected to take an extended period of time, we expect a loaner or rental vehicle to be provided at no cost. We should not have to incur additional expenses due to delays beyond our control. I hope this matter can be resolved promptly and professionally. If necessary, I am fully prepared to escalate this issue to higher levels within Chevrolet and Ken Garff management to reach a satisfactory resolution. More

We had a great buying experience, Jose did exactly as he said he would, was helpful and kind. said he would, was helpful and kind. More

ZACH IS ALWAYS WONDERFUL, HE ALWAYS ATTENTIVE TO ME NEEDS I LOVE THIS GUY WITH A PASSION. I LOVE THIS GUY WITH A PASSION. More

Quick and easy Nice people and friendly as well. .. Staff was awesome. They offered me water .. Staff was awesome. They offered me water More