Ken Garff Ford Hyundai Toyota Cheyenne

Best Experience Ever! Have purchased many vehicles in my life, but this was line of the best experiences ever! Cristin was a pleasure to work with. She was knowledgable, an Have purchased many vehicles in my life, but this was line of the best experiences ever! Cristin was a pleasure to work with. She was knowledgable, and fun to get to know. She never pressured me to make a decision, make suggestions, and spent a great deal of time to make sure I got the vehicle I wanted. More

Service center I am relatively new to Cheyenne and with my new ford and extended warranty, I have to take my vehicle to ford. I only have one ford dealership in town I am relatively new to Cheyenne and with my new ford and extended warranty, I have to take my vehicle to ford. I only have one ford dealership in town so I went to spradley. I have only gone in 3 times and each time something is wrong and I have to go back. The last time I went in I had a huge door ding. I knew with no one saying anything to me I was simply out of luck. I recently went to discount tire and they told me of a tech leaving a car in neutral and it rolled close to my vehicle. They told me of the situation and simply wanted me to inspect (nothing damaged) but wow! They earned a client for life. I recently called Scott Rudolphi the service mgr at spradley to discuss that, every time I came in something went wrong and that is why it has been so long since I was in. He was like talking to a pole he knew he had to listen but he did not care less about my concerns. I had to cancel the appt. he set up for me about three weeks ago. I have a recall on my vehicle and I need it looked at. I have left Kurt at least 4 messages in the last 3 weeks and no call back. I called Scott today to let him know, it's like he knows, they don't call back but that there is nothing he can or will do about it. The customers will get solved soon we will just stop calling (we want to make your job easier) I asked Scott today if we could tell me if the repairs I needed were covered. He told me he was not at a place he could look and I just had to come in… if I told one of my customers I couldn't look something up because I was not at a computer and it got back to my District Manager I would be fired! I called the ford dealership in wheatland and the service man took my vin and gave me all the info. He said about the leather stitching on my drivers side coming apart we could try sending Pics to ford and see if they will cover. Scott simply said "NOT COVERED SORRY" and he didn't need a computer for him to know that. I stated to Scott that I love my $50,000 explorer but the service side at Ford is forcing me to look at other manufacturers. He said its like this at Toyota Honda etc. Well I guess I'll take my chance. I know if I lose a $20 dollar customer I'm concerned, let alone a $50,000 customer. I stated to Scott I didn't want to have to drive out of town tomget my car serviced and didn't think I should have to. He said we want to help you but it's up to you. He didn't care. So Scott I know you said you don't have a boss and the buck stops at you, so hopefully you loose enough customers for your dealership that we make your job easier and make it so your reps can return phone calls. Nicole was someone I spoke to last and she listened to my concerns she seemed to care and I appreciated that she said she would give my concerns to Mike Irving but I'm not holding my breath of him doing anything. More

Good Cheyenne Service Rex did a great job and went out of his way to make sure that we were getting what we wanted. I appreciate his down home attitude and rancher mentali Rex did a great job and went out of his way to make sure that we were getting what we wanted. I appreciate his down home attitude and rancher mentality. The bells and whistles were not what i wanted and he understood and accommodated. Thank you Rex! More

Honest Rex Thank you Rex. You have restored my faith in sales persons. We are a Ford family, and bought many Fords from Spradley Barr. I had a trade with some Thank you Rex. You have restored my faith in sales persons. We are a Ford family, and bought many Fords from Spradley Barr. I had a trade with some pretty heavy hail damage but still attached to the vehicle. Rex was sympathetic and honest, and went to great lengths to get me in the Fusion I liked. My payment and interest rate greatly decreased, and spent half the time it took to purchase in the past. I am extremely happy with my 2012 Ford Fusion and I hope that Rex Rabou stays at Spradley Barr for our next purchase. Ask for Rex, you won't be disappointed! More

Car purchase experience Our very first stop at a dealership - Spradley Barr - was a good experience for us ...mostly because of the salesperson...F. Leigh Clay. Very profess Our very first stop at a dealership - Spradley Barr - was a good experience for us ...mostly because of the salesperson...F. Leigh Clay. Very professional, knowledgeable, and still dealt with us in a friendly manner.. He was willing to take all the time we needed to explain everything to us...these computerized autos these days are complicated. We appreciated especially that he is so knowledgeable of his profession.. Sam Abou, the finance person who helped us, was equally professional and knowledgeable of his profession. Leigh went the extra steps to see that the used truck we bought was in perfect condition when we drove it off the lot. Thanks Leigh! More

Rex is the man! I have been to a lot of dealerships and no one treated me better than spradley Barr!! Rex their salesman goes the distance for you and is very informa I have been to a lot of dealerships and no one treated me better than spradley Barr!! Rex their salesman goes the distance for you and is very informative! I appreciate honesty and that is what you get with Rex! I was a new car buyer with no credit and while other dealerships treated me like trash Rex did everything in his power to help me out! Thanks to him I am in a 2010 Honda Accord! He was even willing to help me sell my old car, you can't find salesmanship like that anywhere but spradley Barr!!!! My advice to anyone reading this is go to spradley Barr ask for Rex and you will enjoy a stress free car buying experience!!!! More

A Great Experience Really appreciated the extra steps they went through to secure the exact vehicle I was looking for. Didn't mind the wait and the delivery was smooth. Really appreciated the extra steps they went through to secure the exact vehicle I was looking for. Didn't mind the wait and the delivery was smooth. More

Out standing ezperience Rex Rabou was extremely helpful in picking out our new F-150 super crew. He listened to all of our concerns and must haves in a new pickup. He helpe Rex Rabou was extremely helpful in picking out our new F-150 super crew. He listened to all of our concerns and must haves in a new pickup. He helped every step of the way. He went out of his way to help remove some things from our old truck (tool box and back rack). The truck was ready for us to go on our family vacation the next day. He made sure we were comfortable with the new in sync navigation, sync the phone for hands free calls. This has been the best experience from a dealership and sales person we have had in a number of years. Rob Elder was very helpful with the financing and getting things setup the way we needed. More

2014 Toyota Tundra We went to look at a new vehicle to purchase and ended up finding a 14 tundra. The people who helped us were very nice and helpful. Will recommend any We went to look at a new vehicle to purchase and ended up finding a 14 tundra. The people who helped us were very nice and helpful. Will recommend anyone to go there if they are looking for a new vehicle to purchase. More

2014 Ford Fusion My recent car buying experience with Spradley Barr in Cheyenne, WY was a pleasure. The sales, management and finance staff were professional, conscie My recent car buying experience with Spradley Barr in Cheyenne, WY was a pleasure. The sales, management and finance staff were professional, conscientious and friendly. They have earned my loyalty. More