Ken Garff Ford Hyundai Toyota Cheyenne

Rex's work turned my day around! It could have been a ruined weekend, but Rex made it an outstanding weekend. My small SUV was damaged and had to be towed to Spradley. While waitin It could have been a ruined weekend, but Rex made it an outstanding weekend. My small SUV was damaged and had to be towed to Spradley. While waiting for news on it's status, I check out the used vehicles and WOW!! Rex found me the greatest vehicle that meets my needs and helps me feel secure and safe! His knowledge and excellent sense of humor helped turn the day around! Very, very happy with the great vehicle he sold me! Go, Rex! More

awesome Your sales rep leigh clay made our experience fun and stress free....he was very knowledgeable in his sales role...we were kept informed about everthi Your sales rep leigh clay made our experience fun and stress free....he was very knowledgeable in his sales role...we were kept informed about everthing throuout our process in your dealership..its very nice to know that honest people still exist....we love the car and very pleased....SPRADLEY BARR...we thank you...!!! More

a positive encounter with Rex Rabou We typically dread stopping by any dealership when it comes to car buying time. However my husband found the truck he has wanted at Spradley Barr yest We typically dread stopping by any dealership when it comes to car buying time. However my husband found the truck he has wanted at Spradley Barr yesterday. He has waited 5 years to purchase one so this was very important to him. Rex Rabou greeted him and it was uphill from then on. Not only did he restore my faith in honesty within this dealership..(.as i had had an unpleasant experience in the past...years ago,) but he and Rob Elder (finance mgr) made my husbands dream materialize!. Not only did they make the price work within our budget but he went above and beyond to make our buying experience a great one! Rex is the best when it comes to his personable and honest ,straight up , way of handling what we all know as a stressful ordeal .I must say, i have purchased many cars in my lifetime and i have never had an absolutely positive , down to earth experience as we did with Rex.His compassion and understanding of your situation is so helpful and I can truly say that, when its time to purchase another vehicle, we will definately return to Spradley to see Rex. I still will not go to just any dealership but we will go through Rex! Thank you so much Rex Rabou and Rob Elder Sincerely. Jimmy Torres (and Rae) More

2014 Toyota Venza Thank you to John Austin and Mike Ervin for making the experience of purchasing a new vehicle a great one. They listened to our needs and concerns and Thank you to John Austin and Mike Ervin for making the experience of purchasing a new vehicle a great one. They listened to our needs and concerns and their knowledge was excellent in every way from financing to explaining features of my new car! I am very happy with my purchase, Thank you both for your time! More

Royal Treatment I was very impressed with absolutely everyone involved in the purchase process! My husband had looked at possible vehicles for me earlier in the week I was very impressed with absolutely everyone involved in the purchase process! My husband had looked at possible vehicles for me earlier in the week and when we walked into the showroom, he was greeted by name and the sales staff warmly welcomed me. They arranged for a test drive almost immediately, and never neglected us, offering beverage, chatting with us, but NOT pushy AT ALL. I will definitely recommend this dealership and staff to any and everyone! Thank you, Bob, Steve, Rob, and John! We are now a Toyota only family! More

Best salesman ever! The best sales experience I have ever had I will for sure but from shawn again!!!! By far the best young man around! I have bought many cars in my lif The best sales experience I have ever had I will for sure but from shawn again!!!! By far the best young man around! I have bought many cars in my life but this was the easiest, best, most pleasent experience I have had. And he was able to get to the payments I asked for. Also the experience hasent stopped after I left, he has called at least 5 times over the past month to follow up and answer all my questions. More

Best Experience Ever! Have purchased many vehicles in my life, but this was line of the best experiences ever! Cristin was a pleasure to work with. She was knowledgable, an Have purchased many vehicles in my life, but this was line of the best experiences ever! Cristin was a pleasure to work with. She was knowledgable, and fun to get to know. She never pressured me to make a decision, make suggestions, and spent a great deal of time to make sure I got the vehicle I wanted. More

Service center I am relatively new to Cheyenne and with my new ford and extended warranty, I have to take my vehicle to ford. I only have one ford dealership in town I am relatively new to Cheyenne and with my new ford and extended warranty, I have to take my vehicle to ford. I only have one ford dealership in town so I went to spradley. I have only gone in 3 times and each time something is wrong and I have to go back. The last time I went in I had a huge door ding. I knew with no one saying anything to me I was simply out of luck. I recently went to discount tire and they told me of a tech leaving a car in neutral and it rolled close to my vehicle. They told me of the situation and simply wanted me to inspect (nothing damaged) but wow! They earned a client for life. I recently called Scott Rudolphi the service mgr at spradley to discuss that, every time I came in something went wrong and that is why it has been so long since I was in. He was like talking to a pole he knew he had to listen but he did not care less about my concerns. I had to cancel the appt. he set up for me about three weeks ago. I have a recall on my vehicle and I need it looked at. I have left Kurt at least 4 messages in the last 3 weeks and no call back. I called Scott today to let him know, it's like he knows, they don't call back but that there is nothing he can or will do about it. The customers will get solved soon we will just stop calling (we want to make your job easier) I asked Scott today if we could tell me if the repairs I needed were covered. He told me he was not at a place he could look and I just had to come in… if I told one of my customers I couldn't look something up because I was not at a computer and it got back to my District Manager I would be fired! I called the ford dealership in wheatland and the service man took my vin and gave me all the info. He said about the leather stitching on my drivers side coming apart we could try sending Pics to ford and see if they will cover. Scott simply said "NOT COVERED SORRY" and he didn't need a computer for him to know that. I stated to Scott that I love my $50,000 explorer but the service side at Ford is forcing me to look at other manufacturers. He said its like this at Toyota Honda etc. Well I guess I'll take my chance. I know if I lose a $20 dollar customer I'm concerned, let alone a $50,000 customer. I stated to Scott I didn't want to have to drive out of town tomget my car serviced and didn't think I should have to. He said we want to help you but it's up to you. He didn't care. So Scott I know you said you don't have a boss and the buck stops at you, so hopefully you loose enough customers for your dealership that we make your job easier and make it so your reps can return phone calls. Nicole was someone I spoke to last and she listened to my concerns she seemed to care and I appreciated that she said she would give my concerns to Mike Irving but I'm not holding my breath of him doing anything. More

Good Cheyenne Service Rex did a great job and went out of his way to make sure that we were getting what we wanted. I appreciate his down home attitude and rancher mentali Rex did a great job and went out of his way to make sure that we were getting what we wanted. I appreciate his down home attitude and rancher mentality. The bells and whistles were not what i wanted and he understood and accommodated. Thank you Rex! More

Honest Rex Thank you Rex. You have restored my faith in sales persons. We are a Ford family, and bought many Fords from Spradley Barr. I had a trade with some Thank you Rex. You have restored my faith in sales persons. We are a Ford family, and bought many Fords from Spradley Barr. I had a trade with some pretty heavy hail damage but still attached to the vehicle. Rex was sympathetic and honest, and went to great lengths to get me in the Fusion I liked. My payment and interest rate greatly decreased, and spent half the time it took to purchase in the past. I am extremely happy with my 2012 Ford Fusion and I hope that Rex Rabou stays at Spradley Barr for our next purchase. Ask for Rex, you won't be disappointed! More