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Ken Garff Ford Hyundai Toyota Cheyenne
Cheyenne, WY
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New car After a shaky start with sales the Spradley management of David Sutherland and Spencer took over and made the purchase process fantastic! David worked After a shaky start with sales the Spradley management of David Sutherland and Spencer took over and made the purchase process fantastic! David worked very hard to earn our business. More
Not a good dealer They were very pushy. I went in telling them what I wanted and where I wanted my price to be. Instead of helping me find the vehicle I asked for they They were very pushy. I went in telling them what I wanted and where I wanted my price to be. Instead of helping me find the vehicle I asked for they kept trying to push a more expensive one. I did finally get a vehicle I like but with no thanks to the finance manager(the the doing the most pushing). That being said, I never got my vehicle history I asked for, was never asked about warranties, was just given them instead, and in all was treated like nothing. I may be a first time buyer but trust me, this is NOT my first car. I will never go to this dealer again after being treated this way. More
A+ Experience Always a pleasure to do business with Spradley Barr Motors Hyundai in Cheyenne. Danette is very knowledgable and explains things in a precise easy to Always a pleasure to do business with Spradley Barr Motors Hyundai in Cheyenne. Danette is very knowledgable and explains things in a precise easy to understand manner. Enjoyed meeting Spencer. We felt he did his best on our behalf. Overall experience was A+. More
Worst Experience EVER I financed a car for them in 2012 and I loved the service so I decided to go back. I found a vehicle that I really wanted and inquired about it. I was I financed a car for them in 2012 and I loved the service so I decided to go back. I found a vehicle that I really wanted and inquired about it. I was told I could come test drive it, so I drove an hour to get there just to be told it was already sold. I was upset, but the man helping me was nice about everything and he ensured me he had another vehicle I would love. He told me with $1000 down I could pick any car off the used car lot. I was happy about that. I found a vehicle that would fit the needs of my family so I started the paperwork for financing. As the man was looking into payments for me he looked at me and told me I would have to put $2000 down or else he couldn't give me the car. I was furious so he brought over his manager. I don't remember his name, but I am not sure how he is a manager. He was very unprofessional. He told me it seemed as if there was no pleasing me. I explained I had driven over an hour to get a vehicle, just to be told it was sold, then the be told I could get vehicle with $1000 down, to then be told it would have to be $2000. Needless to say, he was right about his assumption, there was no pleasing me. He said he could get me in a small car for $1000 down. I told him I was looking for a small SUV, that's what I drove up to get. He started talking louder and his attitude got worse then he was degrading toward me because of my credit score. I explained to him those were bills form long ago that were being disputed and he should be looking at the payment history of my prior purchase. I was never late with a payment and I payed more than my minimum payment each month. Needless to say, I walked out and told them I am taking my business elsewhere. About 15 minutes after I left I got a phone call wanting me to call them to talk. Sorry, too late for that. I am disgusted at the way I was treated and I will never go back there for a vehicle. More
Good Experience Pleasant approach by staff not too overbearing. Knowledgeable of vehicle and related items was very good. Encouraged us to call should we have any qu Pleasant approach by staff not too overbearing. Knowledgeable of vehicle and related items was very good. Encouraged us to call should we have any questions or other thoughts. More
Do not understand what you are asking for? I had an excellent Salesperson and the Finance person was excellent. Everything went smoothly. They did all they could for me to help me get my pymts I had an excellent Salesperson and the Finance person was excellent. Everything went smoothly. They did all they could for me to help me get my pymts to what I could use but with another loan I had on the car that I turned over to them, my payment was pretty high. That is OK as I am out of that loan and now can start over again. The Hyundai Sonata 2013 that I only had a year was not working right and had too many blind spots in it to the point of dangerous to drive it. More
Great experience, great car! I had the most wonderful experience working with Brandon and Travis! They didn't waste my time, they made everything so easy and they weren't just try I had the most wonderful experience working with Brandon and Travis! They didn't waste my time, they made everything so easy and they weren't just trying to sell me a vehicle, they actually cared about me and what I wanted. I cannot say this about many dealerships, they made car buying easy. They even took the extra time to help me set up features that I was unfamiliar with inside my vehicle. Thanks again for all of your help! More
RAV4 Hybrid We have never had a good experience purchasing a new vehicle until now. This was the easiest and least stressful dealership we have ever dealt with. A We have never had a good experience purchasing a new vehicle until now. This was the easiest and least stressful dealership we have ever dealt with. All of the staff was professional, courteous and knowledgeable. We feel they went the extra mile to get us the vehicle that we wanted. We would highly recommend this dealership. More
GREAT CUSTOMER SERVICE WE WERE OUT OF STATE ON VACATION HAVING CAR PROBLEMS I LOCATED YOUR DEALER AND CURTIS WAS VERY HELPFUL. HE GOT US IN, DIOGNOSED THE PROBLEM AND GOT U WE WERE OUT OF STATE ON VACATION HAVING CAR PROBLEMS I LOCATED YOUR DEALER AND CURTIS WAS VERY HELPFUL. HE GOT US IN, DIOGNOSED THE PROBLEM AND GOT US BACK ON THE ROAD. THANKS FOR ALL YOUR HELP. More
New car After a shaky start with sales the Spradley management of David Sutherland and Spencer took over and made the purchase process fantastic! David worked After a shaky start with sales the Spradley management of David Sutherland and Spencer took over and made the purchase process fantastic! David worked very hard to earn our business. More