Ken Garff Ford Hyundai Toyota Cheyenne

Seth Perriton gives above & behyond customer service Shout out for Seth Perriton for his professionalism, listening skills, kindness and respect. He truly went above and beyond average customer service e Shout out for Seth Perriton for his professionalism, listening skills, kindness and respect. He truly went above and beyond average customer service expectations, in my opinion, in a recent service incident on my 2010 Escape. I believe the front line staff in an organization make or break consumer confidence and loyalty and Seth's actions in taking care of every detail of my service situation have reinforced my trust in the Service Center at Spradley Barr Cheyenne. More

Poor Service Department I was reminded yesterday on why I drive down to Fort Collins to purchase my vehicles and not support my local business. I called last week 06/07/2016 I was reminded yesterday on why I drive down to Fort Collins to purchase my vehicles and not support my local business. I called last week 06/07/2016 and spoke with Justice who set me up for an appointment for an oil change and to replace my key fobs for Monday 06/13/2016. She told me Alaska would call me to let me know if they were covered by warranty when she returned to work. I had to call on Thursday to check to see if my fobs were covered by warranty. I was told again I would receive a call back. Alaska finally called me on Friday and told me that warranty would cover the replacement of my key fob even with the damage that was done to it by my dog. I asked her if she was sure and she said yes that she had checked on it. When I dropped off my car at 7:45 on 06/13/2016 one of the services reps told me that he was sure my key wasn't going to be covered by warranty. I explained to him that Alaska had assured me that they were covered. I told him I had to go to work and to call me. When he called he stated that I would only be responsible for the price of the fob and nothing else. I was very upset that they fell back on their word because I called multiple times to check to see if they would be covered by warranty. The bad service didn't end there. When they called me I asked if they would be done by 12:30 because I had a meeting at 1. I was told they probably would be and it shouldn't take that long. I called at 12:12 to see if they were done and the guy said no that it was next up and could take anywhere from 15 minutes to 40 minutes. I called again at 2:35 to see if they were done and the service guy was very rude saying no it wasn't and when I complained saying that I called two hours ago, he rudely said back to me that I didn't even make an appointment. I told him I did and that I would call back and talk to a manager. I spoke with Kevin who's response to me was an insult. He said think of it as surgery and that you would want the doctor to take their take and that is what they were doing to make sure it worked properly. If it were a surgeon I would expect them to not fall back on their word and to act professionally. He told me my car would be done by the end of the day and I told them I got off at 4:45. When I arrived at 4:45 my car still wasn't done and I had to stand there for 20 more minutes for them to finish up. If I could drive to Fort Collins to get my service done I would but I shouldn't have to. More

Excellent The individuals marked below were very helpful and professional. Their way of conducting business positively contributed towards a smooth transaction The individuals marked below were very helpful and professional. Their way of conducting business positively contributed towards a smooth transaction of purchasing a car. We will definitely return in the future. More

Gave me prompt emergency service I had an emergency situation on my way west of Cheyenne, and Steve Corso at Spradley Barr got me in promptly, and he and Mr. Henning (mechanic) worked I had an emergency situation on my way west of Cheyenne, and Steve Corso at Spradley Barr got me in promptly, and he and Mr. Henning (mechanic) worked hard to resolve the issue. I was very impressed with both the professionalism offered, and by the kindness and courtesy. I will definitely look at this dealership when it is time to buy a new Toyota. More