Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff Ford Hyundai Toyota Cheyenne
Cheyenne, WY
791 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 791 reviews
August 18, 2020
Spradley bar was very easy to work with and very helpful. John was very nice and helpful in finding my new car and giving me a very good deal on my car. John was very nice and helpful in finding my new car and giving me a very good deal on my car. More
by Casey
Employees Worked With
John Austin, Eric Brooks
August 14, 2020
Excellent experience. It was a no pressure from Thomas and it might have been the fastest transaction ever. The dealership has kept in good, yet not overbearing communication. Thomas was honest throug and it might have been the fastest transaction ever. The dealership has kept in good, yet not overbearing communication. Thomas was honest throughout, if he didn’t know the exact answer (to my in the weeds questions), instead of just making something up or guessing, he took the tome to do the research and get it right. More
by Cheyenne44
Employees Worked With
Spencer Gordon, Matt Peters, Thomas Pyle
August 04, 2020
I would like to give a shout out to Josh McGurn over in service. He went out of his way to help solve my truck issues. Fast friendly service by all in that department. service. He went out of his way to help solve my truck issues. Fast friendly service by all in that department. More
by brndisu
Employees Worked With
Josh Mcgurn
July 16, 2020
Bait-and-switch tactics, poor customer service This is a dishonest dealership with tremendously poor customer service. I purchased a 2020 Tundra and when I made the deal, I signed the sheet say This is a dishonest dealership with tremendously poor customer service. I purchased a 2020 Tundra and when I made the deal, I signed the sheet saying that the sales tax would be included in the loan. It was not. The dealership said they would modify the loan - which I was told could be done no problem - and came back and said, well, no we can't. The sales manager actually said, "Hey, it's not our problem, it's your problem." Buyer beware. This is what you'll get with a Spradley Barr deal. And when I spoke with the GM, he said basically that yes, it was a mistake, but not one they were willing to fix. And was rude about it. Condescending, even. Want a Toyota in southeast Wyoming? There are other, better options than this dealership. Completely unprofessional. More
by tgabrukiewicz
Employees Worked With
Travis Brown, Colby Moore, Spencer Gordon
July 15, 2020
No pressure atmosphere and John was really helpful and engaging. He went the extra mile to make sure we knew how all our cars gadgets worked. Great experience engaging. He went the extra mile to make sure we knew how all our cars gadgets worked. Great experience More
by Pieter
Employees Worked With
John Austin, Steven Wray
July 10, 2020
The rudest dealership I have ever dealt with! Try to setup a time to bring my vehicle in and could not give me a time. "It might be 2 or 3 hours, can't really tell you. Have you tried Fort Collins Try to setup a time to bring my vehicle in and could not give me a time. "It might be 2 or 3 hours, can't really tell you. Have you tried Fort Collins?". How does this dealership stay in business?! Brought my vehicle in before and needed them to install spark plugs. They stated they could not install them because they weren't Ford recommended. They were Autolite spark plugs listed in the owners manual! You are right, Fort Collins Ford dealership (or anyone else for that matter) are better. At least they know the meaning of customer service! More
by SS308
Employees Worked With
Jim Casner
May 08, 2020
Loved our experience with the. Purchase of my new car! John Was awesome! He made us feel welcome and helped watch the kids while we finished up the deal! We love our new car! John Was awesome! He made us feel welcome and helped watch the kids while we finished up the deal! We love our new car! More
by Shelby.smith1
Employees Worked With
John Austin, Spencer Gordon
April 26, 2020
Good job in handling my needs and able to understand my situation and deliver on time. Friendly atmosphere and courteous people in sales and finance situation and deliver on time. Friendly atmosphere and courteous people in sales and finance More
by Accostales
Employees Worked With
John Austin, Steven Wray
April 18, 2020
We had a great experience with Spradley Barr in Cheyenne! Would highly recommend anyone looking for a Toyota or Ford to check them out!! I worked with both Travis and John and They were both knowledgable an Would highly recommend anyone looking for a Toyota or Ford to check them out!! I worked with both Travis and John and They were both knowledgable and helpful. Thanks for being so easy to work with. More
by Hicklin99
Employees Worked With
Travis-Sales Manager, John Austin, Paul Newton, Steven Wray, Matt Peters
