Ken Garff Ford Hyundai Toyota Cheyenne

WORST EXPERIENCE EVER This is in reference directly to the Spradley Barr FORD service department (not the Quicklane). If I could give a 0 Star review I would. We moved to C This is in reference directly to the Spradley Barr FORD service department (not the Quicklane). If I could give a 0 Star review I would. We moved to Cheyenne and we have a 2017 FORD F150 XLT that needed a few repairs. We took the truck in and they didn't give us a loaner to drive (because they make you rent a vehicle even if it is a warranty fix) and they had our truck for well over a week. It was like pulling teeth to have them give you a "rental" because they charge people money through A-1 Rental (which they own) to have have a replacement while things are being "fixed" even with a warranty. I am sure that tons of people fall for it also because they must have a vehicle to drive and Spradley gives them no other option. Then they would loan/rent/force the biggest pile of crap vehicle down your throat and even if you have a $60K truck (which we do) they don't care what you need to function. Then they take their sweet time fixing things and they don't respond when you call. You have to DRIVE TO THEM to get a response and the response is always, we don't have it in there to work on it yet or we can't duplicate the issue. So after a long period of time they supposedly "fixed the issues" so we went to pick up our vehicle and it was clearly not fixed. So the truck went back in again. This time it was there for over a week again and they supposedly fixed the issue again. This went back and forth multiple times. They were supposed to reprogram parts of the transmission, fix the issue the truck had when starting where it sounded like something was fluttering under the hood and any recalls that were on the truck. The time before the LAST TIME it was there my husband went to pick up the truck and it was snowing and brought it home. Two days later they called and said they had left a tool under the hood of the truck. So my husband went out and now the front of the truck was more visible and he checked the truck for the tool. When looking under the hood my husband noticed that they had broken the cover to our new cold air intake and put a HUGE scratch all along the front of the EXPENSIVE Specialty grill we bought and put on the truck. My husband called and was told to bring it back and they tried to say that they "did not do it" but somehow they decided to take responsibility for the issue and that they would "make it right". Pretty funny how that works! TWO WEEKS LATER, we get a phone call to come get the truck, they had fixed the broken parts on the intake and washed the truck. IT TOOK TWO WEEKS to do that and they DIDN'T do anything about the huge scratch that they caused. We know they did it because my husband takes photos of the outside of the truck, the tires, the inside and the speedometer EVERY time he takes it in. That is horrible... They need to all be fired, especially the service manager and director because they are worthless. I feel bad for the mechanics because if they don't care about customers I am sure that they don't care about the employees either. The people they have working in that place (advisors, managers and director of the service repair department) don't care to answer the phone, return calls, respond to anything whatsoever. We thought that MAYBE they would be a little better here in Cheyenne than they are in Colorado but they are much, much worse and the issue stands that you HAVE to use them or drive all over the place far out of your way to get your FORD serviced. Spradley Barr is disgraceful except for the nice guys in the Quicklane. Maybe whoever is in the Quicklane (service advisors) need to be running all of the service department. Fire all the managers and start fresh Spradley before everyone wises up. JOSH AND JASON ARE THE WORST service advisors and I don't see their pictures below, could be that you have such a high turnover<<< The one guy was moved to collision and the other is in service repair. I am not selecting names because I can't be sure that these are the correct names. Also whomever is on the recording for the store... wow... not good. Maybe you should re-record the greeting More