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Ken Garff Ford Hyundai Toyota Cheyenne
Cheyenne, WY
796 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 796 reviews
June 13, 2019
Best vehicle buying experience EVER!! Thank you, Spradley Barr Cheyenne for getting us into this beauty. Oliver, our sales associate, was a pleasure to work with as was all the staff we e Thank you, Spradley Barr Cheyenne for getting us into this beauty. Oliver, our sales associate, was a pleasure to work with as was all the staff we encountered. We felt valued, respected and heard during the entire process. Highly recommend this establishment. A place where your handshake still means something!!; More
by JP2019
Employees Worked With
Spencer Gordon, Oliver Robinson
June 12, 2019
Great Service!! Nick Gasowski walked me through every detail about the car's equipment, explaining everything regarding the engine, transmission, everything under the Nick Gasowski walked me through every detail about the car's equipment, explaining everything regarding the engine, transmission, everything under the hood, all the electronics, and optional equipment. He was totally knowledgeable and extremely professional about the car, and I would strongly recommend Nick to any of the dealership's customers! More
by deadshot45
Employees Worked With
Steven Wray, Nick Gasowski
June 06, 2019
Good service Excellent customer service very of efficient in the way they manage their time and get good deals for their customers... Very courteous and respectfu Excellent customer service very of efficient in the way they manage their time and get good deals for their customers... Very courteous and respectful And very patient More
by Jay424
Employees Worked With
Eric Brooks finance , Kevin Harris, Oliver Robinson
June 04, 2019
Spradley Barr Oliver was polite and quickly answered all of my questions. He made the buying process a breeze. I appreciated the no pressure environment and left ex Oliver was polite and quickly answered all of my questions. He made the buying process a breeze. I appreciated the no pressure environment and left extremely happy with my purchase. More
by JWHIS
Employees Worked With
Oliver Robinson
June 04, 2019
WORST EXPERIENCE EVER This is in reference directly to the Spradley Barr FORD service department (not the Quicklane). If I could give a 0 Star review I would. We moved to C This is in reference directly to the Spradley Barr FORD service department (not the Quicklane). If I could give a 0 Star review I would. We moved to Cheyenne and we have a 2017 FORD F150 XLT that needed a few repairs. We took the truck in and they didn't give us a loaner to drive (because they make you rent a vehicle even if it is a warranty fix) and they had our truck for well over a week. It was like pulling teeth to have them give you a "rental" because they charge people money through A-1 Rental (which they own) to have have a replacement while things are being "fixed" even with a warranty. I am sure that tons of people fall for it also because they must have a vehicle to drive and Spradley gives them no other option. Then they would loan/rent/force the biggest pile of crap vehicle down your throat and even if you have a $60K truck (which we do) they don't care what you need to function. Then they take their sweet time fixing things and they don't respond when you call. You have to DRIVE TO THEM to get a response and the response is always, we don't have it in there to work on it yet or we can't duplicate the issue. So after a long period of time they supposedly "fixed the issues" so we went to pick up our vehicle and it was clearly not fixed. So the truck went back in again. This time it was there for over a week again and they supposedly fixed the issue again. This went back and forth multiple times. They were supposed to reprogram parts of the transmission, fix the issue the truck had when starting where it sounded like something was fluttering under the hood and any recalls that were on the truck. The time before the LAST TIME it was there my husband went to pick up the truck and it was snowing and brought it home. Two days later they called and said they had left a tool under the hood of the truck. So my husband went out and now the front of the truck was more visible and he checked the truck for the tool. When looking under the hood my husband noticed that they had broken the cover to our new cold air intake and put a HUGE scratch all along the front of the EXPENSIVE Specialty grill we bought and put on the truck. My husband called and was told to bring it back and they tried to say that they "did not do it" but somehow they decided to take responsibility for the issue and that they would "make it right". Pretty funny how that works! TWO WEEKS LATER, we get a phone call to come get the truck, they had fixed the broken parts on the intake and washed the truck. IT TOOK TWO WEEKS to do that and they DIDN'T do anything about the huge scratch that they caused. We know they did it because my husband takes photos of the outside of the truck, the tires, the inside and the speedometer EVERY time he takes it in. That is horrible... They need to all be fired, especially the service manager and director because they are worthless. I feel bad for the mechanics because if they don't care about customers I am sure that they don't care about the employees either. The people they have working in that place (advisors, managers and director of the service repair department) don't care to answer the phone, return calls, respond to anything whatsoever. We thought that MAYBE they would be a little better here in Cheyenne than they are in Colorado but they are much, much worse and the issue stands that you HAVE to use them or drive all over the place far out of your way to get your FORD serviced. Spradley Barr is disgraceful except for the nice guys in the Quicklane. Maybe whoever is in the Quicklane (service advisors) need to be running all of the service department. Fire all the managers and start fresh Spradley before everyone wises up. JOSH AND JASON ARE THE WORST service advisors and I don't see their pictures below, could be that you have such a high turnover<<< The one guy was moved to collision and the other is in service repair. I am not selecting names because I can't be sure that these are the correct names. Also whomever is on the recording for the store... wow... not good. Maybe you should re-record the greeting More
by Dyoung
Employees Worked With
Scott Rudolphi
May 31, 2019
Nick and his mates at SB rockM Nick and his colleagues at Spradley Barr Toyota in Cheyenne are top drawer. Very professional, informative and not pushy. This is my third Toyota from Nick and his colleagues at Spradley Barr Toyota in Cheyenne are top drawer. Very professional, informative and not pushy. This is my third Toyota from SBT in Cheyenne and I have been treated very well in all three cases. More
by rob93
Employees Worked With
Steve Corso, Spencer Gordon, Nick Gasowski
May 28, 2019
Wonderful experience! Mr Robinson at Spradley Barr is a consummate professional and he made our purchase simple and no hassle. He is friendly and will really work to get yo Mr Robinson at Spradley Barr is a consummate professional and he made our purchase simple and no hassle. He is friendly and will really work to get you taken care of to best suit your needs! 100% would send my friends and family to him. More
by Jwgoering
Employees Worked With
Eric Brooks, Mike Ervin, Oliver Robinson
May 27, 2019
Very Knowledgeable Nick is extremely knowledgeable about the Toyota Tacoma and made buying one seem like a no brainer. The whole process from start to end was very smoot Nick is extremely knowledgeable about the Toyota Tacoma and made buying one seem like a no brainer. The whole process from start to end was very smooth and no pressure. It made me feel very comfortable with my decision. More
by Tme82001
Employees Worked With
Spencer Gordon, Nick Gasowski, Tyler Larez
May 26, 2019
Excellent Customer service Nick went well beyond what was expected of a sale person. He was patient, professional, knowledgeable, and most important honest. Every one we encount Nick went well beyond what was expected of a sale person. He was patient, professional, knowledgeable, and most important honest. Every one we encountered was just great. There is no need to go out of town. More
by Mike & Cora
Employees Worked With
Nick Gasowski
May 25, 2019
The salesman did an amazing job and was super helpful throughout the whole experience. He worked with us on everything from pricing to style and really knew his s did an amazing job and was super helpful throughout the whole experience. He worked with us on everything from pricing to style and really knew his stuff. More
by Cabral257
Employees Worked With
Oliver Robinson, Eric Brooks
