Ken Garff Ford Hyundai Toyota Cheyenne

My saleswoman was Katie and she was outstanding at her job. I was buying from out of town and she made the experience worry free and all paperwork in order with no big surprises. Unlike many other dealers job. I was buying from out of town and she made the experience worry free and all paperwork in order with no big surprises. Unlike many other dealers that I have worked with I feel that this car dealer did a good inspection on the truck. They fixed the necessary items to make my used truck reliable. I highly recommend Katie and feel that she is one of the very few honest car sales person!! More

Took my 2014 Tacoma with 104000 miles in to flush the radiator AND brake fluid. I have never had ANY problems with the truck. Lo and behold, after only 400 miles after job I have a brake light alert. My radiator AND brake fluid. I have never had ANY problems with the truck. Lo and behold, after only 400 miles after job I have a brake light alert. My inspection revealed low brake fluid. I added 13 ounces and resolved the problem AND there are NO LEAKS I can observe that caused the brake alert. CONCLUSION: Insufficient refilling AFTER the 'supposed' brake flush. (Did they REALLY perform the flush?). Sure makes ya wonder! Summary - check the vehicle before ya leave the dealer. Don't 'assume' anything. More

Worst experience ever. Going on 5.5 hours of a trade-in with no end in site. I was told they use the KBB site to determine trade in value, that isn’t exactly true. That i Going on 5.5 hours of a trade-in with no end in site. I was told they use the KBB site to determine trade in value, that isn’t exactly true. That is one variable. Had to haggle a lot on a trade-in in excellent shape that is 2 years old with 16,800 miles. Then all of the up selling. On the sticker on the car, the Cheyenne Package for $1,990 is optional, that is false. $1,195 is required no matter what. Came in at 915am, all paperwork signed by 1235pm. I took the old car to get the snow tires taken off. That took 2 hours, they plan was to have the car washed, plates on when I returned. I returned and nothing has been done, not even gased up. Then they need 45 minutes to perform a software update. Then I am told it is going to a detailed due to a matte paint finish downtown. Not sure how long this will take. Dealership said they were afraid to wash it here since it is the special paint. Then another employee tells me they will wash it here in actuality. Still no ETA. To make use of my time, I had someone help me find a toolkit so I could take my plates off my trade in car. Now just need to wait for my new car. This is my third transaction from this dealership and likely last. Not sure what has changed, but major issues. I hate to say it, but take your business to Colorado! More

Our experience at Ken Garff Ford in Cheyenne Wyoming was amazing. It felt like the turned back the clock, with excellent customer service you don't see much of these days. From the general manager, sales ma amazing. It felt like the turned back the clock, with excellent customer service you don't see much of these days. From the general manager, sales manager, salesman, and finance manager, they went above and beyond with us. We purchased a 2024 Ford Edge SEL, and they did everything for us and we were very pleased as we walked out the door to our new Edge. It was an amazing experience. Will recommend to anybody looking to buy a vehicle, this is the place to go. Thanks again for GREAT CUSTOMER SERVICE More

March 9, 2024 I took delivery of my used 2019 F150 from Ken Garff Ford in Cheyenne. After driving 371 miles back to Ten Sleep, I found somethings that should have been corrected in their 172 point inspect Ken Garff Ford in Cheyenne. After driving 371 miles back to Ten Sleep, I found somethings that should have been corrected in their 172 point inspection. With help from Steve Seacrest (used car manager),Carl Blackbird(Sales manager) and Cristin(Ford sales manager) my issues with the truck have been RESOLVED. I purchased my first f150 in 1982 and many since and the team at Ken Garff Cheyenne Ford stepped up and I'm still a Ford customer for life. More

I read a good review in this website about Scott Roberts, and decided I would call him to ask about a car that was on the inventory on their website. After I talk to him and stated that I found good reviews and decided I would call him to ask about a car that was on the inventory on their website. After I talk to him and stated that I found good reviews about him online and that I was interested in that vehicle that was on the lot. He said he will call me later and did not give me any more details. I waited for his call, but never came. I tried calling the dealership back and they blocked my number as if I was some kind of terrorist or infatuated guy or something who knows? The point is, I was able to verify that the block my number because I called for my wife's number and I could get through to anyone but calling from my number would give me the voicemail directly for any dealership extension, including service, sales, and this fellow Scott. I had a conversation with a different salesman about the car. I was interested in using my wife phone number and realize that they charge extremely high dock fees of $800 and a "garff" package of $2000 to all the cars they sell, which is ridiculous when you look at other dealerships, even in neighboring states such as Utah. They will post a "discount" on the online vehicles, but then they'll charge you hidden fees that more than make up for this discount. SCAM, do not buy from this dealership, especially from "Scotty" Roberts. Do your research. My job is done. Good luck. More

I had an excellent experience with salesman Scott Roberts, who went way out of his way on my out-of-state purchase of a new Rav4 off-road vehicle prior to my move to Cheyenne. Scott helped with every Roberts, who went way out of his way on my out-of-state purchase of a new Rav4 off-road vehicle prior to my move to Cheyenne. Scott helped with every aspect of obtaining and registering my new vehicle, including picking me up at the airport when I arrived. I highly recommend Ken Garff Toyota and Scott for sales. More