Ken Garff Ford Greeley

Never again Purchased a used SUV from this dealer. SUV was Q-certified. Which means it was completely checked over and that every opinion worked on the SUV and th Purchased a used SUV from this dealer. SUV was Q-certified. Which means it was completely checked over and that every opinion worked on the SUV and that all fluids were full etc etc. It also means it comes with a warranty until 100K for power train. Once the SUV was home I opened the hood and verified that the coolant was overfilled, oil was over filled, brake fluid was under filled, air filter was dirty that the blue tooth and steering wheel controls were not working. I reported back to the dealer the next morning, contacted the service manager and went out to show the problems on the SUV. When the S.M. went to start the SUV the battery was died. A tech jumped the SUV and went to close the hood on the SUV with the hood rod still in place. This bent the hood. The SUV was pulled into the service garage. At this time one of the sales manager's (Josh Bell) came out and stated the car would be taken to NIssan to verify the issues with the steering wheel controls and the off road lights. I asked at who's cost? And was informed he was not sure. At this time I let it go to Nissan. I was told I would be contacted later that afternoon, I was not offered a ride to work or a rental car. So I called someone to come get me. At 4:00 pm I stopped back at the dealer to see why I was not contacted and to see what the issue was. I spoke with S.M. (Josh Bell) and the service manager Steven. I was informed they still did not know what the issues were and they would need to for more time. I agreed. I then asked why I would have to pay for repairs as the SUV was Q-Certified? At this time Mr. Bell informed me they "only check power train and brakes" I then asked Steven the service manager what is check on a Q-certified SUV. Steven informed me that all the switches, lights, powerstrain etc etc are checked. I then asked should I expect a Q-certified SUV to be in full working order top to bottom? The service manager stated yes you should. MR. Bell informed me "you purchased it as is" I informed Mr. Bell that the service manager just stated that EVERYTHING should be in working order. Not to mention the tech that jump started the SUV bent the hood. I this point I headed home. When I arrived home I called the warranty company off of my paper work, I was disgusted to hear they had no paper work on the suv being Q-certified. I called over to the dealership three times asking for Mark Cook (owner) phone number, I was informed twice that "they do not give out that information." On the third attempt I was informed by Shabon Kirkes (sales Mangaer) that he would get me an appointment to meet with Mark cook. As of the writing of this review 3/19/2015 I have not been contacted by MR. Cook. The next morning I received a phone call from Todd Libsack (sales Manager) stating that the "deal" was going to be canceled. I agreed and asked for a check to be ready for my down payment. I also informed Mr Libsack that the odometer disclosure had the wrong miles on it and showed more then the SUV had on it (by about 200 miles). That did not appear to be a concern at all. That afternoon when I arrived at the dealer it took almost an hour before a refund was issued to my debt card and for me to sign one piece of paper. This dealership loves to waste your time. In closing please do yourself a favor and go to a different dealer. Josh Bell (sales Manager) lied to my face about the Q-certification and the famous you purchased it as is, Shabon Kirkes lied and never got me a appointment to meet with Mark cook. Steven Hogarth (service manager) is the only person that tells the truth and is the best part of this dealership. More

worst dealer in northern colorado Please do yourself a favor and pick a different dealer. If you have a problem after a sale you are on your own. Upper management will not contact you. Please do yourself a favor and pick a different dealer. If you have a problem after a sale you are on your own. Upper management will not contact you. More

Jimmy Neutron - salesman genius A man on a mission to provide an excellent experience and get you into the vehicle you want and can afford. Chris Rogers was the gentlemen appointmen A man on a mission to provide an excellent experience and get you into the vehicle you want and can afford. Chris Rogers was the gentlemen appointment to get us our first vehilce off a trade. He went as far as moving over 10 vehicles out of the way so we could test drive this certain one during their inventory swap. After testing one and not being thrilled he directed us into another vehicle choice which we ened up purchasing. After being party to the entire experience, when it was my turn to do something about my lease, we chose to return to this dealership and requested Chris. After meeting the manager and having a candid conversation with him, I have great respect for his dealership. He treated us as VIP's and it made coming back to purchase a second vehilce an easy choice. When you can gain respect from someone over a conversation it makes the comfort level through the roof. I was able to have a second outstanding experience at a car dealership... who knew that was even possible!!! Chris showed me exactly the vehilce I wanted, some I didn't think about and in the end, got me into the very make, model and color I wanted. Turns out he had to work for this one by getting it out of the showroom, sorry Chris. If anyone is looking for a dealership to trust, one with a manager that cares and has a big heart, this is the place. If you want a salesman that only cares about making you happy so you return and not about over selling or over promising, Chris is the guy! Honest, direct and sincere. Again, all that at a dealership, yikes, but true. More

The best out there I recently had my vehicle in for service, not even a Ford I might add, and they took great care of me. I went to the quick oil change side and from th I recently had my vehicle in for service, not even a Ford I might add, and they took great care of me. I went to the quick oil change side and from the moment I got there everyone was very attentive. I was greeted immediately and passed to to one of the service people. She took care of all the paperwork, walked me around my car and told me what they were going to do. THe process was warm friendly and even the service manager introduced herself. Car was done, washed and I was on the road. I have been to a lot of dealers and it is rare to go into any that have such a welcoming crew. They even have a cute 50's diner where you can brag a bite to eat. Awesome. Thank you for how you represent and I will bring my honda there from now on. More

Excellent Experience! I bought my 2015 Ford Focus Hatchback from Seth Stern. When I came in, I thought all I would want to get is a used SUV. But after showing me the Titan I bought my 2015 Ford Focus Hatchback from Seth Stern. When I came in, I thought all I would want to get is a used SUV. But after showing me the Titanium Focus with FWD and he explained how well FWD performs on snow, I was hooked. They got me qualified and approved almost before I knew what was going on and I LOVE my Focus! Go to Spradley Barr Greeley and ask for Seth! More

Rockstar Service Chris Rogers was a class act, he was incredible to work with - made our experience easy, full of laughter, but beyond that he was honest. Mark Cook r Chris Rogers was a class act, he was incredible to work with - made our experience easy, full of laughter, but beyond that he was honest. Mark Cook runs a truly great dealership and I will be a lifetime customer as well as refer those I know to buy from Spradley Barr in Greeley. More

Williams-just browsing Chris Rogers was outstanding. He was thorough, knowledgeable and easy to work with. We were not in the market for a new car but his expertise led to Chris Rogers was outstanding. He was thorough, knowledgeable and easy to work with. We were not in the market for a new car but his expertise led to the purchase of a new vehicle! He exceeded our expectations. He is a true asset to this dealership. We have dealt with this dealership for over 14 years and have never been disappointed. We use the service department regularly for routine maintenance and will continue to do so based on our overall satisfaction level. Spradley Barr makes owing a car a truly hassle free experience! More