Ken Garff Ford Greeley

AVOID THIS DEALERSHIP. They are simply untrustworthy and unkind, and I hope my experience will show you the staffs' unfortunate behavior and priorities. After leasing a car for a few years, I wanted to buy unkind, and I hope my experience will show you the staffs' unfortunate behavior and priorities. After leasing a car for a few years, I wanted to buy it out. I had called a few dealerships to determine who had the lowest dealer fee. After speaking to the salesman David 4 days ago and the manager John twice yesterday, they had both reassured me that there are no other fees for buyout on top of the dealer fee so I would be paying $500 total. Once there, I started the process with the same David, who claimed we had never spoken before. After a roundabout conversation, he eventually stated that in fact Ford charges a $500 fee for buyouts AND the dealer fee is $800 for a total of $1300. Conveniently, I had spoken to Ford directly prior to this visit and learned that Ford most certainly does NOT charge a fee for buyouts. Clearly attempted deception. Following this, a second salesman named Matt stepped in. I thought he would provide some clarity and help alleviate the situation. Unfortunately, Matt's priority was to attempt to undermine me by stating that his phone records only show one call from my phone number to the dealer. After directly showing him my cell phone's call records and him seeing the repeated calls to the dealer, Matt again attempts to shift blame to me by asking, "Where did you get that number? It's not ours.." So to put this debate to rest, I simply call the number on my phone and place it on speaker, and all of us together hear Katie, the receptionist of this dealer, answer the phone. Obviously I had spoken to this dealer a few times and was reassured of what I would be paying. But on arrival, David dismisses responsibility by claiming we've never spoken and tries to push a "Ford fee" on me, and then Matt attempts to undermine me by saying I've only spoken to the dealership once which simply was not the case. As a woman coming into a dealership to buy a car, I expect salesmen to try to play me a bit, but this was outright devious and disrespectful, and a complete waste of my time. Please save your money and time and go elsewhere where you will be treated with respect. More

Great Experience with two knowledgeable individuals Just to be clear, I am not a fan of Spradley Barr Ford in general. I took a chance in July, while shopping for a pickup, and stopped in at the Greele Just to be clear, I am not a fan of Spradley Barr Ford in general. I took a chance in July, while shopping for a pickup, and stopped in at the Greeley location. I met Paul Ruiz. Easy going, low pressure, and very helpful. Spradley had just traded this vehicle and he allowed me to drive it. In fact, he allowed me to drive it to Fort Collins so my wife could view it as well. After we made the deal, I met with Troy Showalter. Very helpful helping my pick out a warranty that fit my needs and was quick to fill out the paperwork. This was a good experience. I would recommend that you speak with Paul and Troy if you need a vehicle. More

Car buying experience Excellent, service experience, not so I have bought two vehicles from this dealership, notu because of Spradley Barr, but because of Kelly Silks. He always always made my wife and I feel l I have bought two vehicles from this dealership, notu because of Spradley Barr, but because of Kelly Silks. He always always made my wife and I feel like our business was important and our concerns were dealt with in a timely manner. Too bad they cant manage the service department with the same attitude. More

We bought our 2018 Ford Explorer from this dealership. Everything went good with the sale but we brought our vehicle back a day later due to tire issues. We were told there was a recall on the tires and w Everything went good with the sale but we brought our vehicle back a day later due to tire issues. We were told there was a recall on the tires and we would have to wear them down to get them replaced. So for over a year we were lied to about the tires which were clearly not new tires even though our vehicle was fairly new. We just recently found out there was no recall and our tires were still under the manufacturer warranty which this dealership chose to ignore till the warranty was almost up. Then to fix their mistakes they tried to offer us new tires for a $600 charge which they state was a discount. When I look up the brand of tires I find out the tires can be replaced at Big O cheaper than what they are trying to charge me. The maintainance on our vehicle has been a night mate everytime they service our vehicle they leave things off or loose. We gave them numerous chances to fix issues and to make things right but they have not. If you want honest service and warranty work/replacement you wont get it here. More

Great work. I called for a service from two hours away, when I arrived my pickup was pulled in immediately. I was in and out and back on the road. when I arrived my pickup was pulled in immediately. I was in and out and back on the road. More

Spradley Barr service didn’t a great job replacing the transmission in my granddaughter’s Escape. They also replaced the battery. The cost of the transmission ended up saving several hundred dollars over transmission in my granddaughter’s Escape. They also replaced the battery. The cost of the transmission ended up saving several hundred dollars over the cost of a used unit and included a 3 year warranty. More

The service department was professional, honest, and friendly. Great experience. I would recommend calling ahead to make an appointment. Before completing any work they came out, explained what they friendly. Great experience. I would recommend calling ahead to make an appointment. Before completing any work they came out, explained what they found, and provided an estimate for the cost of the repairs. More