Ken Garff Ford Greeley

No better than a used car lot, with their lies and deception I purchased a 2013 F250 from Spradley Barr Ford. On the drive home the truck started to bounce when I got on the highway, it felt like one of the tire I purchased a 2013 F250 from Spradley Barr Ford. On the drive home the truck started to bounce when I got on the highway, it felt like one of the tires was out of balance. I took the truck to Discount Tire the next morning to have it looked at. Discount Tire informed me the tires on the truck were not load rated for an F250. Ford requires an E rated 10 ply tire with 80psi for an F250, the tires on the truck are C rated 6 ply with 50psi max tire pressure. The tires on the truck were pumped up to 80psi so the low tire pressure warning light would go off, to hide the fact the incorrect tires were on the truck. I called my salesman David Merems to let him know about the problem he said he could not do anything for me, and he forwarded my call to the Service Manager Jeff Johnson. The Service Manager told me lots of people put C Rated tires on their ¾ ton trucks so they will ride smoother and I should not have any problems. I asked him if he would put in writing about the C Rated tires, and why the sticker on the door from Ford calls out an E Rated tire. He changed his story and he told me he could not help, but would give me a discount for a set of new tires. The discount he offered was $100 more than I could pay at Discount Tire for the same tire (not much of a discount). This kind of under handed deception you might expect from a used car lot but not a dealership. When you buy a car from a dealership you expect to pay a little more than you might from a used car lot but it is worth it because you are working with professionals that you hope will stand by their word, that is not the case with Spradley Barr Ford in Greeley. I spoke to the Sales Manager John Syracuse and after I explained the problem with the tires he said this sounds like a service problem and said he would have the Service Manager call me back. The service manager called back and passed me back off to the Sales Manager, it has been two weeks I have left him a voice mail every couple of days and still have not heard back from John Syracuse. I spoke to my salesman David again and asked if they were going to replace the tires and he told me because of the discount they gave me when I purchased the truck they could not do any more. I asked him what discount did I get I paid full sticker price. David told me they had originally had the truck priced higher but marked it down 4 weeks before I came in so he is counting that as a discount. Spradley Barr Ford sure has a loose definition of a discount. Nick a very disappointed customer. More

Over the top Once again Travis has outdone himself. Vehicle is like brand new. Kudo's Again deserves another raise. Substancial at the best. Still number one in Once again Travis has outdone himself. Vehicle is like brand new. Kudo's Again deserves another raise. Substancial at the best. Still number one in my book More

Satisfaction with Service I am always treated very well and the service is excellent. I receive a detailed report of my car's status after the service. Prices are competitive I am always treated very well and the service is excellent. I receive a detailed report of my car's status after the service. Prices are competitive for accessories. More

Satisfied I made my appointment online. When I arrived they got me right in. The staff was very friendly. The waiting room was VERY comfortable. My service was I made my appointment online. When I arrived they got me right in. The staff was very friendly. The waiting room was VERY comfortable. My service was fast a nd done very well!! More

Expedition Travis Howton did a great job of taking care of us when we brought in my Expedition. The repairs were done quickly and correctly. He was very profess Travis Howton did a great job of taking care of us when we brought in my Expedition. The repairs were done quickly and correctly. He was very professional and kept us informed of repairs needed, for our approval. Always a good experience at Spradley Ford's service dept. More

Wonderful Dealer Kyle was wonderful to deal with getting an oil change on my truck. Excellent employee as always. Sirena is an excellent sales associate. Took good car Kyle was wonderful to deal with getting an oil change on my truck. Excellent employee as always. Sirena is an excellent sales associate. Took good care of us again, as she did when we bought the truck a year ago. Thank you guys for the wonderful experience and new car. More

Top Notch Service!! Awesome professionalism and very knowledgeable. Excellent customer service. And very thoughtful. 🇺🇸🇺🇸 Travis Howton automatically knew what was wr Awesome professionalism and very knowledgeable. Excellent customer service. And very thoughtful. 🇺🇸🇺🇸 Travis Howton automatically knew what was wrong with my truck and was very clear and precise on explaining the issue. His care and professionalism is top notch in this industry. Very thankful I found a great dealership!! More

Outstanding Person and Advisor! Great person looked out for my wife’s car and had the problems fixed quickly. She had an annoying noise in the panoramic sunroof and got it fixed by D Great person looked out for my wife’s car and had the problems fixed quickly. She had an annoying noise in the panoramic sunroof and got it fixed by Doug More

General maintenance Kyle and the service team worked well with us. Shared critical maintenance needs and checked to see what we wanted done. Car was ready as promised. P Kyle and the service team worked well with us. Shared critical maintenance needs and checked to see what we wanted done. Car was ready as promised. Protected interior of vehicle well from dirt and oils. More

worth going to We had some problems at first but after talking rationally between adults we worked everything out & everything turned out like it was meant to be. I' We had some problems at first but after talking rationally between adults we worked everything out & everything turned out like it was meant to be. I'd recommend being patient with them. More