Ken Garff Ford Greeley

I've owned 3 cars, my fourth is financed and purchased from here. This is the worst dealership I have ever been to. Every single person working here that I had the unfortunate pleasure of dealing with was from here. This is the worst dealership I have ever been to. Every single person working here that I had the unfortunate pleasure of dealing with was trash, with the exception of Troy, in the financing department. Their "kindness" is a sham, they are dishonest, unprofessional and don't communicate. They sold me a vehicle knowing it could not pass emissions and with a misdiagnosis. After a month of *no one* reaching out to me and having to escalate the issue, my car was finally brought in to be looked at. It is still undiagnosed and after they had the car 42 days, it's still having issues under the hood. A loaner vehicle was not offered, I had to ask for one. 3 weeks into them having my vehicle, the GM started ignoring my emails and texts in regard to returning the car. They were 2 days short of having the car longer than I did after purchase. Currently, the GM will not "allow" me to return the vehicle and in his mind providing a loaner has fixed the issues. I've had to escalate the issue to the Attorney General's office because I want to be completely done with this dealership. They couldn't even top off fluids. If you care about your time, money and convenience, take your business elsewhere. I'll also add I had to request a new salesman because the original one I had kept harassing me before I had even gone into the dealership. More

I bought a 2021 Ram 2500 from them in May of 2023. I dealt with Derek, Felipe, Alex, and Athena. They were all from sales. I have never had a worse vehicle buying experience than I’ve had with this de I dealt with Derek, Felipe, Alex, and Athena. They were all from sales. I have never had a worse vehicle buying experience than I’ve had with this dealership and its employees. First off they tried to sneak in extra fees at the last minute for add ons I did not want, and some were not even installed. Very dishonest about out the door pricing. They told me everything I wanted to hear before I signed, and after that, they didn’t deliver on any of the things they said. They are horrible on returning calls or texts, they are always in “meetings” or “with a customer”, anything to get out of talking to you. By some miracle you do get a hold of someone, they always have to ask “their” boss and get back with you, and they don’t. They ended up owing me money for some vendor issues that didn’t get resolved, and still to this day 07/08/23, they have not paid the full amount, and I’m still waiting on them to return my calls. This dealership is infuriating! The service department is also horrible! I had them order tires and wheels, and they didn’t even order the lug nuts with them! Do not give this dealership any business! More

Took my 2022 F250 I've had for over a year with 6015 miles on it in for simple oil/filter change, fuel filters and tire rotation. 3 hours later they give me my truck back with the check engine light on miles on it in for simple oil/filter change, fuel filters and tire rotation. 3 hours later they give me my truck back with the check engine light on and my Ford app had already alerted me while I was in the customer waiting lounge to get my truck checked immediately for low fuel pressure. An hour later I get my truck back again with a strong smell of diesel fuel, big black hand prints on the driver's door and the hood. And my rims had grease on them and the tire pressures weren't even close though the tire info placard is right on the door sill. At my home, there's oil and fuel leaking on the garage floor! The oil filter is covered in oil, as is the oil pan, the transmission and the trans heat exchanger! There's also fuel dripping from on top of the fuel tank skid plate! They also buggered up the wheel lug nuts and waaay over-torqued them! The mngr, this Michael Arnold, a mystery character, is either not supported and can't do the job or simply doesn't care! Ken Garff has his name on a lot of dealerships. Good for him. HOWEVER, HE'S HARMED SO MANY CUSTOMERS THAT WITH POOR QUALITY SERVICE, EMPLOYEES WITH BAD MORALE BECAUSE HE DOESN'T SUPPORT THEM, THAT IT APPEARS THOSE OF US ABUSED BY HIM ARE STUCK WITH HAVING TO TAKE THE BEAT DOWN FROM HIM--WE SUFFER FOR THE RELATIONSHIP WITH HIM! NO MORE FOR ME! AND THIS ISN'T OVER! SOMEWHERE, SOMEHOW I'LL FIND SOMEONE WHO CARES AND CAN HELP ME! More

In the past two weeks, I have left eight messages and four emails with the service manager, Michael, Arnold, regarding a claim under my used truck extended warranty that I bought with it last summer. I h four emails with the service manager, Michael, Arnold, regarding a claim under my used truck extended warranty that I bought with it last summer. I have also recently left two messages for the dealership manager. Have waited several times on hold for over eight minutes and the general mailbox is full. No one will call me back at all. They won’t reply to emails. I live 65 miles away so I can’t just pop in for a visit. but I did have a good purchase experience with Robert Navarrete. More

I took my truck in to replace a battery. It took over 3 hours to get it replaced It took over 3 hours to get it replaced More

They blew my engine and are not taking a accountability. I went to go look at my vehicle and the window is wide open in a snowstorm. There is snow on my heated leather seats. There are oily parts all over m I went to go look at my vehicle and the window is wide open in a snowstorm. There is snow on my heated leather seats. There are oily parts all over my leather seats abd floorboard. Wish I could post photos. They have had my vehicle since Jan 9th. They have destroyed my vehicle, inside and mechanically. More

I purchased a 2022 Ford Expedition from Ken Garff Ford late last year. Shortly after buying the vehicle I had to take it back for a warranty repair. While in their shop one of their employees hit my drive late last year. Shortly after buying the vehicle I had to take it back for a warranty repair. While in their shop one of their employees hit my drivers side door with a lift damaging the paint and causing a dent. Their body shop repaired the door poorly leaving dirt in the paint and not fixing the dent. The vehicle was brought back multiple times and the dent is still there. This dealership refuses to acknowledge that the damage and poor repair caused by their negligence has lowered the value of my brand new vehicle. I tried to resolve it through the BBB which was pointless. More

I've been dealing with Ford and Greeley ever since they were on the east side of town known as Garnsey Wheeler. Made an appointment to get my oil changed. I arrived 45 minutes early and pulled in to the qu were on the east side of town known as Garnsey Wheeler. Made an appointment to get my oil changed. I arrived 45 minutes early and pulled in to the quick Lube line took them two hours. From now on I will go somewhere else. This is the third time in a row I've had problems with their service department. Never again More

I have been taking my Fleet & Personal vehicle to this dealership for almost over 17 years. Since Ken Garff acquired it, the service department has gone downhill to about the worst I have ever seen at any dealership for almost over 17 years. Since Ken Garff acquired it, the service department has gone downhill to about the worst I have ever seen at any dealership/service company. I had called over a week in advance to get my 2018 F150 in for a service and went through the fleet side. They transferred me over to the Service Department to get it scheduled and it went to VM in their call back que. Chuck from the fleet side called me twice to see if they got me scheduled and they never did. A week later I just took it in. It needed an oil change and the charging light had came on prior to me taking it in. They squeezed me in but gave it back to me with just changing the oil, charging system light was still on. They said that I’ll have to schedule it with the fleet side. I took it over to the fleet side and now they’ve had it for almost a week and it’s still not done. What kinda place is this turning into. I’m patient, but quickly losing patience! My experiences since they’ve purchased Spradley Barr has been horrible. Oil changes have taken days….the list goes one and we have over 200 fleet vehicles that we take there with similar results. Not a good look! More

Bought a 2007 corvette from them. Car needed some repairs. I bought it and dealer took a couple weeks to repair it. I went out of town for work( 3 weeks) came back and went to pick up Car needed some repairs. I bought it and dealer took a couple weeks to repair it. I went out of town for work( 3 weeks) came back and went to pick up my car. Rear wheels and tires had been changed on it. Car would not start at first. Dealer got it started and the alternator they supposedly replaced is squealing and sounds terrible. Talked with Dan and he said that they would get it in shop. I told them I needed it asap. I called two times later in same day and no response from dealership. Next day I called my sales guy and he said they were just taking it to get repaired? A day later? Now the car is in shop and needs another alternator? They didn’t really seem to care about any of it. Didn’t seem like a big deal to them they switched out the rear wheels and tires and didn’t seem to care car wasn’t repaired. My worst dealer experience ever in my life! More