Ken Garff Ford Ft. Collins

Great experience buying 2011 Ford Edge. Price was right on new car as well as my trade. Shopped on-line and worked out the details with John over phone as I am out of state and it all went smoothly. Fina on new car as well as my trade. Shopped on-line and worked out the details with John over phone as I am out of state and it all went smoothly. Financing and paperwork was smooth and quick. Will go back again. More

Was a great overall experience. Robert was very helpful and informative with the car I was interested in. Robert also helped me get the exact car I wanted quickly even though they had to get the vehicle fr and informative with the car I was interested in. Robert also helped me get the exact car I wanted quickly even though they had to get the vehicle from a different town. Fun, great time and I love my new car! More

Customer service with sales person Kenny was second to none. He showed my 5 year and I 4 different trucks before I decided on the one that would work, showed my 5 year old respect and even came up with a none. He showed my 5 year and I 4 different trucks before I decided on the one that would work, showed my 5 year old respect and even came up with a game to keep him busy. Price was great on the used truck and on my trade in (after pushing alittle). The 2 year or 100k mile no cost warranty on power train was awesome too. What else can I say go purchase a car/truck from this dealer. More

I contacted the dealership originally through the internet. I got an almost immediate response from Paul Atkinson, even though it was after business hours as I recall. I do not live in Fort Colli internet. I got an almost immediate response from Paul Atkinson, even though it was after business hours as I recall. I do not live in Fort Collins, and was only planning to be in town a few hours. Paul was very accommodating to my time constraint, and made himself available at my convenience with less than 24hr notice. My Daughter and I met with Paul and subsequently purchased a new vehicle. I'm an old guy and have been around the block more than a few times with car salesmen. Everyone I dealt with at Spradley Barr was a straight shooter (or at least as close as car salesmen can get), and a nice respectful person. It was without a doubt the least stressful vehicle buying experience I have ever had. I have always tended to vote with my feet, Spradley Barr will likely get first shot at my next vehicle purchase. More

I had a great buying experience with Paul Phillips. When I got to the dealship the truck was ready to go and Paul had the plates to go direcly for a test drive. I was impressed with the knowledge of the pro I got to the dealship the truck was ready to go and Paul had the plates to go direcly for a test drive. I was impressed with the knowledge of the product and process. I would recommend Paul to anyone. More

My wife wanted this car and Ford didn't take any Gov. money. Paul was very helpful with trying the 2 different models and was very friendly to deal with.The car has the gas mileage we wanted the style, l money. Paul was very helpful with trying the 2 different models and was very friendly to deal with.The car has the gas mileage we wanted the style, looks and handling capability that we need here in Colorado. More

The truck I came in to look at was already sold, and Seth was very helpful suggesting an alternative. He was very knowledgeable, particularly about a non-Ford that had only been on the lot a day. Working wit was very helpful suggesting an alternative. He was very knowledgeable, particularly about a non-Ford that had only been on the lot a day. Working with him to get a fair price and a fair trade it was easy. I didn't feel pressured at all. We had a lot of time to spend waiting for the finance manager, and from our conversations during that time it was evident that Seth was very knowledgable and readily able to answer all my off the wall questions about various Fords and aspects of trucks in general. Even better, I'm very happy with the truck I bought - his suggestion was accurate! More

We have bought 3 cars in 20 years so needless to say we are not salesman savvy. I now understand "buyer beware". We went into Spradley Barr to look at trucks and were treated patiently, test drove 3 diffe are not salesman savvy. I now understand "buyer beware". We went into Spradley Barr to look at trucks and were treated patiently, test drove 3 different vehicles but liked a top of the line vehicle. We were taken in, given coffee, and then the games began. We kept asking to be alone, but Kevin would only give us 3 minutes tops. He kept saying things like "it's only $5 bucks", "your friends will be jealous", "lets just get this over with". We admit we were sucked in, we even told him this is too much truck for us, but the intimidation got us. After the papers were signed, we noticed the high tech truck had no owners manual. Kevin said we could download it online, we asked "only one key"? he said "yup, this vehicle only has one". He said they were going to detail the truck, but there was still dog hair throughout. We should have walked back in right then, but had to pick our son up from drivers-ed and be back in Estes. My husband called Kevin about the manual, Kevin said we could order one for $40 online. Then we are heading back to Estes and notice the tank is on EMPTY! I mean COME ON! We also got home and found that the bed of the truck has damage to the rim of the bed that is covered by the bedliner but is bad enough we couldn't put a topper, camper or anything that has to fit on the rim of the bed! Our contract shows a delivery fee $500, the truck was bought and traded in at THIS dealership. I found previous owner trash in the center console. We tried to program the keless entry but can't without the manufacturers original code (we had to look this up on line to find out we have to call the dealer to get it).This is one of those little details a dealer knows but they had our signature and that's all they cared about. We ended up paying $44000 for a truck with a jacked up bed, tons of bells and whistles we have to look up on-line to find out how to use, one key for a family of 5, and basically a feeling of being screwed without even being kissed. More

Clayton was a perfect salesman. He was friendly, professional, attentive, and never applied any pressure. He basically destroyed the traditional negative reputation of what potential purchasers exp professional, attentive, and never applied any pressure. He basically destroyed the traditional negative reputation of what potential purchasers expect when going to a car dealer. The couple other dealer personnel with whom we dealt to close the new car deal were equally pleasant. More

Kenny Bunch did an excellent job of being the go-between assigned to work with us when the Sales Manager chose to blow off an appointment he had made with us, after a terrible experience we had with Service assigned to work with us when the Sales Manager chose to blow off an appointment he had made with us, after a terrible experience we had with Service. We were insulted by the first two offers made by the Sales Manager for the trade-in of a previous vehicle we had purchased just over one year earlier, when we were baited-and-switched on the supposed Cash for Clunkers offer. The purchase negotiation process took WAY too long, especially given that we had a one-year-old with us, and we finally had to agree to come back the next day to close the deal. Again, let me emphasize that Kenny did an excellent job of representing us and our concerns ... it is the Sales Manager and Spradley Barr in general that we were disappointed with. More