Ken Garff Ford Ft. Collins

On December 13th I purchased the 1998 Mustang convirtible. I had been looking at it on your website for some time. When I called Kenny Bunch answered. He was courtious and helpful with my ques convirtible. I had been looking at it on your website for some time. When I called Kenny Bunch answered. He was courtious and helpful with my questions concerning the vehicle. He didn't try to dodge any questions or give me any run-around. We talked about price and what it would take to close the deal. I drove down from Cheyenne to have a look at the car and take it for a test drive. Kenny had the car out front and ready to go. We did a walk around and looked things over. The test drive went very well. He was accomodating to the point that he let my daughter ride in the front seat. It took some time that evening to finalize the paperwork but he kept me company and made sure things went smooth. All in all I was very satisfied with the experience and am quite satisfied with the vehicle. More

I had actually been working with a dealership in Broomfield for a 2010 Mazda Miata. However, they did not have the color I preferred - said it was unavailable unless I wanted to wait for the new 20 Broomfield for a 2010 Mazda Miata. However, they did not have the color I preferred - said it was unavailable unless I wanted to wait for the new 2011-year vehicle, and then tried to pressure me into a vehicle I did not want. I got in touch with Spradley-Barr by Internet and started working with Kenny Bunch. I told him what I was looking for, and he actually took the time to find it. Most dealerships want you to buy from their lot inventory. Kenny had my Miata shipped out and it got here faster than expected. The delivery of the vehicle took a little longer than I expected for a cash deal, however, I did appreciate Kenny taking the time to go over all the details of the Miata - he is very professional and personable. More

We purchased a 2008 F350 King Ranch from Dave and Spradley Barr a couple years ago and because of that, we have found the only salesman and dealership that we care to work with. That is why we came Spradley Barr a couple years ago and because of that, we have found the only salesman and dealership that we care to work with. That is why we came back to get my 2011 Expedition. Dave is always a pleasure to work with as he is friendly, polite and honest. We then entered into negotiations on the price with Jim. This vehicle is mine and as such, I appreciated that he negotiated with me and not my husband. In today's world, I often get overlooked as a woman when there is "man-talk" to be had. Not at Spradley Barr and not from any of the staff. Thank you. This also carried over to Scott, the finance guy. He was a pleasure to work with. I would like to thank Jim for being very pleasant while negotiating with me. When I have a price in my head, I can be very stubborn and trying. I'm sure there was more than once that Jim thought his head might explode, but he remained nothing but nice. More

Made an "internet" purchase of a Mazda3... Not all that interested in all the extra "selling" that dealers typically do so I was pleasantly surprised that we were able to get in, get the deal done, and get interested in all the extra "selling" that dealers typically do so I was pleasantly surprised that we were able to get in, get the deal done, and get out. There was a little "dealer talk" to get me to purchase that night but I had done my research and was not offended by this. Overall I'd say this was a good purchase experience (even the financing department was decent) and I would recommend! More

Paul Atkinson was a pleasure to deal with in my new truck buying experience. He was professional and very forthcoming on matters and did not make me jump through the usual hoops that I have encountered in p buying experience. He was professional and very forthcoming on matters and did not make me jump through the usual hoops that I have encountered in prior car buying experiences. He was prompt in corresponding whether it was via phone or e-mail. If I inquired about something he did not know the answer to he would admit it and then find the answer and get back with me. For me, first impressions are important when I come into a dealership and meet up with a salesperson. If I don't get a good feel, I am apt to go somewhere else. Paul has that professional demeanor that gave me a good feel about continuing on at that dealership. He gives the impression he is not flashy or arrogant, no overbearing cologne smell and seems like just an average guy trying to make a living for his family. I like that and would recommend him highly. Tom Klochak 12-11-10 More

My wife and I initially worked with David Anderson, a young man in his first week as a car salesman and a recent transplant from the Detroit area. He asked us which Mazda we were interested in, down to m young man in his first week as a car salesman and a recent transplant from the Detroit area. He asked us which Mazda we were interested in, down to model number, color and accessories, and he went to the lot and found a car that was exactly what we had in mind. David was very personable and very helpful during the test drive of a 2011 CX-9 Touring, although he himself admitted that he was not as knowledgeable about all the details of the car as he himself would like. Since we had done a lot of research prior to the test drive, that was not a problem. We really liked this young man, and we thought he represented Spradley Barr very well. His low-key approach and very friendly nature gave us a good feeling about working with this dealership. We liked the car a great deal, and decided to buy it that day. However, David had to turn over the negotiation to another person at the dealership, and we were not able to reach agreement on the price. Even so, and unlike other similar automobile negotiations over the years, this negotiation was not a particularly unpleasant experience, and we left the dealership still feeling positive about the potential for buying a car from them, if only we could agree on a price. One huge sticking point for me was a $499 dealer fee that was to be added to whatever price I offered. There is even a sign in the dealership identifying the fee as being, among other things, for "additional dealer profit." I've seen that in other dealerships before over the years, and I've always rejected it. I wanted to offer a price that included absolutely nothing additional except tax and licensing/registration, and I would not accept having that $499 added to any price I offered. I see that technique as a way to get an unwary buyer to pay $499 above their best offer, and I was somewhat put off by the attempt to use it with me. Still, it is not an uncommon dealer practice, and the negotiation over it, although unsuccessful, was never hostile, and I left still feeling mostly positive about this dealership. Meanwhile, we made plans to try to find an identically-equipped car from a different dealer, at a price we felt was fair to both us and the dealer. The next day, Kenny Bunch, the Internet Sales Manager, telephoned me, and after a relatively brief negotiation, we arrived at a price that was a little more than I had offered the day before, but was still an excellent deal. I'm sure the $499 was bundled into the price we agreed, but the price was a good one and I don't care how they allocate it, that is their own internal accounting issue. I had researched several web sites to learn what was the average price being paid for an identically equipped car, and the price I paid was a little less than that, so I was satisfied with the final offer Kenny made. Although I had not met Kenny in person yet, I could tell from this phone conversation that he was (like David) very personable and friendly, and this negotiation was professional and business-like, not in the least confrontational as is sometimes the case. When I met Kenny in person the next day, my initial impression was confirmed, and I immediately liked working with him as we finalized the sale. Getting through all the paperwork took much longer than I had expected, especially since we were paying cash (no financing involved) for the car. I was surprised when we had to travel a few miles to the Spradley Barr Ford dealership to finish the paperwork (with Napoleon - I didn't get his last name) while the car was being prepped for delivery, and our 3:00 appointment to buy the car didn't finish until almost 7:00 that evening, with most of the time spent waiting for the prep process to complete. A small part of that time was spent trying to persuade us to buy a long-term warranty and special detailing for the exterior and interior of the car - never a good deal, according to every car-buying advisor I've ever read, but at least it wasn't a hard sell, as it has sometimes been at other dealerships. The paperwork was completed efficiently and accurately, and Napoleon was (like David and Kenny) very friendly throughout. Sometimes this paperwork step is accomplished by a person who clearly would like to be doing almost anything else at that moment, so the friendliness was welcome. When the car was finally ready, and even though it had almost certainly been a long day already for Kenny, he insisted on spending the time to take me through every complex feature of this car. He knew the car extremely well, and even though I thought I also knew it quite well from my research, he showed me a couple of things I had not known about (such as how to temporarily stow a tire that has had to be changed, instead of having to put it back where the spare resides). He also took me through setting up my Bluetooth phone using voice commands that he knew well without having to reference a script. I've bought a few dozen new cars over the years, and Kenny's very thorough new-car delivery run-through was second only to one from a Mercedes dealer. From initial test-drive to final delivery (and overlooking the unexpectedly long time waiting for paperwork and car prep), buying this car from Spradley Barr Mazda, and working initially with David Anderson and spending much more time with Kenny Bunch, was a very pleasant experience, one of the best I have had in several decades of car-buying. I would recommend this dealership and these individuals unhesitatingly to my friends, to my family - and to you. More

My overall experience with Mark as a salesperson and representative was great. I new which vehicle I wanted, based on internet / website research. Met Mark as I was walking in the doors, asked if the de representative was great. I new which vehicle I wanted, based on internet / website research. Met Mark as I was walking in the doors, asked if the dealership participated in x-plan pricing, went for a test drive, got the price and purchased the ford escape that I wanted. The only downside of the experience was the hard sell of add-ons from the sales manager, this includes the extended warranty and paint / leather protector. There was a point during that discussion that I said if Ford makes cars that are in so bad of need of an extended warranty I'll trade mine in after four years and makes sure everyone I know how poor of quality of a product I bought. More

Kenny was extremely knowledgeable and very helpful. Great salesman. Thanks a bunch for helping me find my new vehicle. I'm very pleased with my brand new Ford F-150 (FX4). Kenny helped me sync my ph Great salesman. Thanks a bunch for helping me find my new vehicle. I'm very pleased with my brand new Ford F-150 (FX4). Kenny helped me sync my phone to my vehicle and he also helped me set up my sync to recognize my voice. He went above and beyond what a salesman has to do. More

Being my first time purchasing I car from a dealer, I was somewhat intimidated. Kenny Bunch took the time and listened to me, probably learning way more than he cared to know, and answered all my questions, somewhat intimidated. Kenny Bunch took the time and listened to me, probably learning way more than he cared to know, and answered all my questions, plus gave information that I wasn't aware of needing to know about purchasing a car. Together, we weighed the options and carefully reviewed them. After a few days of communication and consideration, I drove home my first new car and love it! More

I was able to peruse the lot without being attacked by salespeople. I let them know I was just looking and would come and get them if I wanted help, they respected that. On another day I just went in to salespeople. I let them know I was just looking and would come and get them if I wanted help, they respected that. On another day I just went in to drive some vehicles to compare with other crossover SUVs I was looking at, knowing I would not be buying that day, they did not pressure me. I ended up ordering a 2011 Ford Flex to get one exactly the way I wanted it, and overall it was a pleasure working with Spradley Barr Ford in Fort Collins, CO. More