Ken Garff Ford Ft. Collins

Our experience with this organization was thourough and very friendly. All of the various steps in the sales process went smoothly and we were made comfortable throughout. Paul made sure to review all aspe very friendly. All of the various steps in the sales process went smoothly and we were made comfortable throughout. Paul made sure to review all aspects of the truck's controls as well as setting up by phone with the SYNC system. More

Thia has been the worst experience ever. These guys are terrible. They lie, lie, lie and it does not depend who you speak to the truth is impossible to find here. terrible. They lie, lie, lie and it does not depend who you speak to the truth is impossible to find here. More

Nick was helpfull from the 1st call, helped set-up test drive as we were out of town and were not able to go down to dealership right away. Was helpfull over the phone, had everything ready when we did go drive as we were out of town and were not able to go down to dealership right away. Was helpfull over the phone, had everything ready when we did go to the dealership. Was honest in his assessment of the vehicle which was an older vehicle. Very friendly and helpfull, More

I was extremely pleased with the level of service and customer care while purchasing the new F150 from Spradley Barr. Michael and Napolean were outstanding and true professionals in the auto sales busin customer care while purchasing the new F150 from Spradley Barr. Michael and Napolean were outstanding and true professionals in the auto sales business. Overall time at the dealer was approximately 1.5 hours and most of that time was Michael explaining the vehicle and assisting in the set-up for an enjoyable 3 hour ride home. I appreciated the experience gentlemen and will be a returning customer. More

Clayton took great care of us! We couldn't of asked for a better salesman. Napoleon in financing was also great and really took care of us. a better salesman. Napoleon in financing was also great and really took care of us. More

I want to personally thank and give an outstanding rating to Paul Barbee at Spradley Barr in Fort Collins. We recently bought a new Ford Escape Hybrid from him and he made the whole experience pleasant, eff to Paul Barbee at Spradley Barr in Fort Collins. We recently bought a new Ford Escape Hybrid from him and he made the whole experience pleasant, efficient, and enjoyable. Paul was friendly and easy-going, yet respectful. We went in on the spur of the moment; we knew we wanted to buy a new car, but hadn't really thought about what we needed to ask about. He was knowledgeable and answered most of my questions even before I had thought of them. Although he obviously wants to sell Fords, I felt that he was honest and straightforward about the features of the car. There was no high-pressure or rush, even though it was late in the day. I would recommend Paul to anyone looking for a new car. More

Kenny Bunch and his team were most helpful. My beloved Subaru Outback had been totalled in a wreck(not my fault!), and they helped me find the perfect replacement. What could have been a very painful buyi Subaru Outback had been totalled in a wreck(not my fault!), and they helped me find the perfect replacement. What could have been a very painful buying experience instead was pleasant, efficient and friendly. The new car is in great shape,runs like a charm, and is just like my old one. Kenny and his team worked really well with my insurance company, which made everything so easy. Thank you Spradley Barr! More

I bought a 2004 Isuzu Rodeo From Spadley Barr. When I was I bought a 2004 Isuzu Rodeo From Spadley Barr. When I was test driving the car. I noticed that the antilock brake system light was on. I asked the I bought a 2004 Isuzu Rodeo From Spadley Barr. When I was test driving the car. I noticed that the antilock brake system light was on. I asked the salesman (Scott) about it and he stated that The the car had new brakes and that light comes on sometimes until the brakes get broke in. I should have known better but I am not a car mechanic. But anyway I bought the car. The second day after I bought it I started having problems with the electrical system. I took the car into the service department and they fixed the electrical problems for a fair price. However, The service department told me that there was a problem with the antilock brake system and that it would cost over $1,000.00 to fix. I felt very misled. I would never have bought the car if I wasn't lied to about the brake system. I went in the next morning to talk with the General Sales Manager ( Mark Newendyke )about the problem to give them a chance to make this right. The receptionist called him to let him know that I was waiting to speak with him. She said that I should have a seat and he would be out in a few minutes. Well I waited for about a half hour and was told that he had left the building. Mark Newendyke actually ducked out on me. Well I had his card and I called his cell phone. He asked me to call back a few minutes later and he never answered or called me back. Spradley Barr in Ft.Collins, Colorado has the worst customer service I have ever seen. It is shamefull. I feel that they were dishonest with me. Please heed my words and go to another dealership or this could happen to you. More

My salesperson, Josh, was very knowledgeable about the hybrid car I bought, which was great because although I had researched it I didn't know all the ins and outs and he was able to fill in those blanks hybrid car I bought, which was great because although I had researched it I didn't know all the ins and outs and he was able to fill in those blanks for me. Not to mention, he had a friendly manner and was very upbeat. I also dealt with Finance Manager Napoleon and he was friendly as well and he worked with me on the different packages. I did have an issue with the extended warranty I purchased but Finance Manager Scott worked to take care of that as soon as I requested a change the next day. Finally, (but definitely not least!) was the General Manager, Mark. He took care of my warranty issue immediately and in an extremely satisfactory way for me. Because of my overall experience at Spradley Barr Ford, but especially at the end where everyone came together to work with me on my warranty, I will buy my next car there and I will recommend everyone I know to go there. More

From the time I walked onto the lot, I was dreading an encounter with a "car Salesman". I have purchased vehicles before and always end up with a pushy, obnoxious person who I can't stand to deal with, bu encounter with a "car Salesman". I have purchased vehicles before and always end up with a pushy, obnoxious person who I can't stand to deal with, but must in order to buy the car. I was so pleasantly surprised by the non-confronting manner when I met Seth, that I actually enjoyed looking at cars that day. He knew I was looking at more than one dealer and vehicle but didn't try and push me into anything. I looked at the Hyundai [Fort Collins], Honda [Fort Collins as well] and Mazda. The Mazda dealer [Chris] at Spradley was your typical pushy, over bearing, obnoxious person, so full of himself and his manager status that I got out of there as quickly as I could. By the time I narrowed my vehicle choice down to two, Honda Fit and the Ford Fiesta, Seth went out of his way to help me with my decision. I drove the vehicle a couple times and took it overnite. I also drove the FIT and when I was finished I had decided I liked the way the Fiesta drove and looked. When I indicated I wanted to buy the car, we sat down and Seth told me what kind of a deal he could come up with for the car. I went home, talked to my husband, and I called him back with what I felt I could purchase the car for. Between Seth, his manager and myself we settled on an amicable price for all parties and I bought the car. This was Friday night. Seth then proceeded to drive over to my house [clear up north almost to Bellvue] and we signed the paperwork that evening. My car was in my garage for the weekend and I was very satisfied with my purchase. I proceeded to go back to Spradley on Monday, and Seth went over all of the information, and bells and whistles on the car. Very patient and informative. I have his card and feel comfortable enough calling him with any questions I might have. I would recommend him to anyone wishing to buy a car without any qualms. More