Ken Garff Ford Ft. Collins

I have had nothign but bad experiences with this dealership. Initially I had gone there to buy a used Honda Civic Hybrid they had listed on the website. I also purchased the warranty which included dealership. Initially I had gone there to buy a used Honda Civic Hybrid they had listed on the website. I also purchased the warranty which included regular oil changes and service as part of the package. It seems the technicians in the service department are not able to follow simple directions or reattaching parts they remove to change the oil. Twice I've left the service department with my splash guard (plastic barrier which protects the undercarriage from external water) dragging on the ground. The second time this happened I simply took it to the local Honda dealership and had them replace the damage unit, a cost I absorbed personally. I wrote their service manager a letter explaining my disappointment in the service I had received (2.5 hour wait time for the 'Quik Lane' for an oil change) and the cost their technicians had cost me. He simply dismissed my problems and informed me that I could make an appointment for service in the future. Due to my mistrust in the capability of their staff I refuse to take my car their again for service, or even to buy another car. An email to their general manager, Newendyke, went unanswered with regards to the aforementioned problems. Additionally, due to their inability to complete a simple oil change I never felt comfortable utilizing the warranty I purchased for over 2000 dollars. Unfortunately, I will need to address my concerns with another service facility and pay more out of pocket because they won't honor a warranty issue. Bad facility. Bad Ethics. Bad Employees. Spradley Barr has failed to cast a positive light on Ford Motor Corp. and is doing them a disservice. More

We are expecting baby #4 and for giggles I wanted to see if we could get a vehicle. I have been too many dealerships and the people would. Of help me, but instead they were setting me up for failure. I went if we could get a vehicle. I have been too many dealerships and the people would. Of help me, but instead they were setting me up for failure. I went to spradley Barr and was greeted by many, had a salesman get me the vehicle I wanted for the price I wanted at the monthly payments I wanted. I would go back again. More

Matt was great, he has a great personality which made it fun to buy our car! It's a very team oriented place, which makes us comfortable that everyone us trying to help us get what we wanted. I will send my fun to buy our car! It's a very team oriented place, which makes us comfortable that everyone us trying to help us get what we wanted. I will send my friends and family there because it was such a great experience. Thank you guys! :) More

I am pleased with my experience at Spradley Barr Ford and especially with James Hagerman. He helped me with the utmost sincerity, caring, and responsiveness regarding my needs and helping me find the right especially with James Hagerman. He helped me with the utmost sincerity, caring, and responsiveness regarding my needs and helping me find the right Ford Focus. I definitely felt valued as an individual as well as a customer and I can't imagine being more pleased with a sales associate than with James. He's very personable and his guidance through the process helped me feel "taken care of". I'm very appreciative. So would I recommend buying a car from him? Definitely! He's already been so helpful with my questions and has assured me that I will have good service when I return my car for maintenance. I've never owned a Ford before and have to say I'm impressed and really enjoying my new SE! More

I have purchased 6 vehicles at Spradley Barr Ford in the past dozen years. So, I expect to be treated very well. But my recent experience blew me away! I have never had a more experienced and professional g past dozen years. So, I expect to be treated very well. But my recent experience blew me away! I have never had a more experienced and professional group of people helping me. I have never had a sales person be so knowledgeable about his product. I felt confident in the knowledge that I didn't have to know every minute detail about my purchase because my sales rep did. His performance after the sale is most telling. I have been called and emailed by Mr Joel Brown and admonished to call him anytime with questions or concerns about my vehicle. This is the first time anyone has ever followed up with me after a vehicle purchase. Big surprise...I have started a trucking business in the oil fields of North Dakota and it is going well. I will need service vehicles and company vehicles in the near future. Guess where I will buy them and whom will be my point of sale? Mr Joel Brown is a gentleman of professional Intregrity, I will be honored to do business with him well into the future. For the record. I did not meet Mr Brown until the day of my purchase. But I am confident I will be seeing plenty of him in the future. Sincerely, Mark LeClair Sr More

Our entire experience of shopping for and buying a vehicle was such a fabulous experience because of Joel Brown, salesman at Spradley Barr Motors in Fort Collins, Colorado. His knowledge and expertis vehicle was such a fabulous experience because of Joel Brown, salesman at Spradley Barr Motors in Fort Collins, Colorado. His knowledge and expertise with Ford and Lincoln products was significant and because of this we purchased an incredible Lincoln Navigator. If you want a FUN, HASSLE FREE, TOTALLY POSITIVE experience buying an automobile, go straight to Spradley Barr in Fort Collins and ask for Joel! More

Seth located the truck I was looking for quickly, answered all questions that I had, explained new features, was calm and easy going. The initial offer was very good, the truck was delivered on time answered all questions that I had, explained new features, was calm and easy going. The initial offer was very good, the truck was delivered on time. I would purchase another business vehicle through Seth at Spradley Barr Ford. More

Brandon was very friendly, professional and understanding of our needs. I appreciate his patience with the time we needed to test drive the car twice in one afternoon. He was very informative about the cars of our needs. I appreciate his patience with the time we needed to test drive the car twice in one afternoon. He was very informative about the cars features. He made the paperwork process quite painless. It was great! More

I purchased a new Fusion through Mike Cook after I submitted an inquiry online with Ford. I have read that working with the internet sales department makes everything so much easier, and it did! Mike submitted an inquiry online with Ford. I have read that working with the internet sales department makes everything so much easier, and it did! Mike was a pleasure to deal with and made buying a new car as painless as possible. More

Went to Spradley Barr to buy a new Ford F150. First contact was through the internet where I was able to spec out the vehicle I wanted and locate it at the Fort Collins location. Response from my inte contact was through the internet where I was able to spec out the vehicle I wanted and locate it at the Fort Collins location. Response from my internet request was very quick and Michael Cook got back to me on my questions with the information I needed to make a decision. Michael's followup was good and when I went out to look at vehicles he knew what I was looking for. All the people I encountered at the dealership were helpful and friendly. We were able to negotiate a deal on my purchase and trade that I feel is a good deal. I would definitely recommend Michael Cook and Spradley Barr in Fort Collins to anyone looking for a Ford vehicle and I will return to this dealership for any future needs. More