Ken Garff Ford Ft. Collins

Terrible service. Took a week to diagnosis why the radio wouldn't work. Kellen the tech wouldn't call me back. Finally got an estimate of $1200 to fix the radio....really? Won't go back to the NEW Ken Garff wouldn't work. Kellen the tech wouldn't call me back. Finally got an estimate of $1200 to fix the radio....really? Won't go back to the NEW Ken Garff Ford. I'm going to Harm's Lab. More

Ken Garff Ford in Fort Collins are a top notch customer oriented sales team. They work hard to earn your trust with a goal of repeat service and sales. I have worked with them the past 1 1/2 years after or oriented sales team. They work hard to earn your trust with a goal of repeat service and sales. I have worked with them the past 1 1/2 years after ordering a Bronco from Jacob. It’s always a relief to have confidence in the integrity and honesty of the sales team when purchasing a vehicle at today’s prices. Jacob arranged for me to purchase an abandoned order Bronco order at a fair price, and I have full confidence that I will be treated fairly when I trade my 2021 Bronco in on my 2022 Bronco due to arrive in February. After a mixup/miscommunication during a service visit when service could not be performed on my Bronco on the day it was scheduled, the sales manager provided the nearly $400 service to me free of charge at a later date. They go out of their way to include me in special sales events involving the Bronco, and do a great job at communicating status and information regarding my purchase. On a final note…..Jacob is a great dude and a great salesman. I look forward to many opportunities to work with him with future purchases and vehicle upgrades over the years to come. More

The dealership was performing some replacements and repairs on recalled items when I took my explorer in they did fix one thing but said the doorhandles had to be ordered and that they would call me wh repairs on recalled items when I took my explorer in they did fix one thing but said the doorhandles had to be ordered and that they would call me when they came in I have never received a call. More

This dealership is deceptive in it’s practices. No mention was ever made of a $800 lease buy out fee deemed “reasonable “ by the dealership until the very end when the contract residual value was ten mention was ever made of a $800 lease buy out fee deemed “reasonable “ by the dealership until the very end when the contract residual value was tendered. More

I have had nothing but the best in my experience with Spradley Barr Ford in Fort Collins. They have helped me with several car and truck purchases over the past decade. Paul Phillips has made each transa Spradley Barr Ford in Fort Collins. They have helped me with several car and truck purchases over the past decade. Paul Phillips has made each transaction and product support go smoothly. Dealer service has always been prompt and helpful. More

Chris Incontro in sales made this transaction easy, and he went the extra mile to ensure my complete satisfaction! When I next buy a vehicle, I will make the drive for another great experience. he went the extra mile to ensure my complete satisfaction! When I next buy a vehicle, I will make the drive for another great experience. More

Salesman was rude and spoke to us as though we were stupid. Tried adding items that weren't requested just so the dealership could make more money. Needless to say, we left and bought a vehicle at a di stupid. Tried adding items that weren't requested just so the dealership could make more money. Needless to say, we left and bought a vehicle at a different dealership. More

I sat down for a test drive and the salesman put his hands under my butt. hands under my butt. More

Took over 7 hrs to have an oil change. Even with an appointment. And, I was told it would be 2 hrs. when I dropped it off. The reason I was given was that I didn't tell them I needed it back at a cer appointment. And, I was told it would be 2 hrs. when I dropped it off. The reason I was given was that I didn't tell them I needed it back at a certain time and because I wasn't waiting there for it. I recieved no communication until it was done. A quick text message with the status would have been nice. And, it cost $150 for a synthetic "The Works" change. Can't review the sales side of the dealer, but the service dept. didn't do me any favors. More

Great car-buying experience with our salesperson, Larry Goble! He was patient, knowledgeable, and low-pressure. We hadn’t planned on purchasing that weekend, but his attitude made us very comfortable to Goble! He was patient, knowledgeable, and low-pressure. We hadn’t planned on purchasing that weekend, but his attitude made us very comfortable to make the purchase. Glad we did and highly recommend him! More