Ken Garff Ford Ft. Collins

Pre-Owned Hassle When I purchased my pre-owned vehicle several years ago, the early part of the experience was quite good. The associate was friendly and helpful, and When I purchased my pre-owned vehicle several years ago, the early part of the experience was quite good. The associate was friendly and helpful, and we were promised that they would help us get financing. Just to be safe, we explored getting a loan through our bank and got a quote from them. Three days after we were told we would hear from the dealership about our financing, we called them back as we had heard no word at all. We were told that they were unable to get financing (good thing we had a backup plan). About a week after we drove the car off the lot (a 2005 Camry with good history, purchased in 2010), the check engine light came on. We took it back to the dealership, expecting that a vehicle purchased from them so recently would at least warrant a free diagnostic to figure out what was wrong with the car they sold us. We had no such treatment. We were told rather bluntly that, since the vehicle was pre-owned, they were not responsible for any pre-existing problems and would not do anything to help us out. After several trips to our own mechanic (who did comp us a couple diagnostics since the problem recurred), it was determined that an emissions filter in our car was installed backwards when we purchased it. Furthermore, new emissions standards kicked in a few days after we purchased the car that required it be able to pass emissions standards (which Spradley Barr was able to circumvent having to comply with since they sold us the car a few days before the new law kicked in). After we determined the cause of the problem and contacted the dealership again, we were again told that they would do nothing to help us resolve this pre-existing problem with a car they sold us not one month before. I will never purchase a vehicle from Spradley Barr again and would caution anyone and everyone not to do so either. This is a business that follows not a customer satisfaction model, but rather caveat emptor: Let the buyer beware. More

Great to work with Jim was great to work with. He helped me make the deal I needed to get into my new truck. I was impressed with his length of service at Ford. Jim was great to work with. He helped me make the deal I needed to get into my new truck. I was impressed with his length of service at Ford. More

Constant personnel turnover has produced sub-par service! I don't know what has happened to a dealership I really liked and admired and which I formerly recommended to others and also trusted. I own my second I don't know what has happened to a dealership I really liked and admired and which I formerly recommended to others and also trusted. I own my second Expedition, a 2012, which I brought in for its 25k mile service. There were no cars ahead of me, no personnel at the Quick Lane desk and 2 guys behind the other counter studiously ignoring me. I got someone's attention and he led me to the QL desk where, yet again, I was ignored. So I went back to the original guy and asked him to take care if it, which he finally did. I had other issues with the truck that I wanted checked but was told I needed to have an appointment for them to check the electrical system, Sync failure to download my phone, a/c that occasionally won't turn on, etc. Again, there were no other cars awaiting service! And the first available appointment was close to 4 weeks away! I took the slot. I distrust the quality of the work and believe the sullenness and constant personnel turnover reflects bad management at the top. For the first year or more, bringing my first Expedition in for service was a great experience, and I was delighted that I had originally purchased a 5-year service package. Since I still have another couple of years left on it, I'll continue to use this dealer. But unless there's a sea change in customer service, I'll be hunting for another dealer when my contract is completed. More

Buying a car I purchased our car locally to support our city and to be able to contact help if needed. Jim Dockery has been very willing to help answer my questio I purchased our car locally to support our city and to be able to contact help if needed. Jim Dockery has been very willing to help answer my questions. I appreciate his willingness to help More

Great Company Always greeted with a smile and great service!I never hesitate to purchase the service agreement because I enjoy the dealership while my truck is bein Always greeted with a smile and great service!I never hesitate to purchase the service agreement because I enjoy the dealership while my truck is being serviced.The leadership starts at the top and it shows throughout the dealership.Thanks. More

Worst Service Department! I dread bringing my Lexus in for even oil changes because it takes a minimum of 2 hrs. Never get quotes either for maintenance. HORRIBLE! I dread bringing my Lexus in for even oil changes because it takes a minimum of 2 hrs. Never get quotes either for maintenance. HORRIBLE! More

Service Never got a copy if the service ticket. Ticket was left open after I took the car. No followup for going over original service time Never got a copy if the service ticket. Ticket was left open after I took the car. No followup for going over original service time More

My fear of car dealerships--CURED! From the moment I walked in the door to the final delivery, every stage of this car purchase surprised me. Ken the salesman was polite, well-informed, From the moment I walked in the door to the final delivery, every stage of this car purchase surprised me. Ken the salesman was polite, well-informed, and impeccably professional, and applied zero pressure. I negotiated price directly with James the sales manager. It took two minutes--and he was an absolute pleasure to work with. Deb in Financing was the same way. If you prefer purchasing your car from a dealership where your intelligence is respected and your dignity preserved, consider giving Spradley Barr Mazda a spin. (feedback for the webmaster: this review form required me to select between Ford, Lincoln and Mercury as the brand I purchased. I bought a Mazda 3--a terrific car, btw--from Spradley Barr Mazda. You might want to fix that.) Thank you, folks. More

The Service Department seems to have changed. I bought my Ford at Spradley Barr in 2012 and have taken it there for service since that time. I used to really like the service department there. It I bought my Ford at Spradley Barr in 2012 and have taken it there for service since that time. I used to really like the service department there. It was efficient, professional, and friendly. The last time I brought my car in for an oil change, it seemed very disorganized. I was told that they were no longer taking reservations for oil changes and that seems really inefficient. I was told it would be 90 minutes, it actually took 2 hours. The staff at the fastlane desk didn't know what they were doing and were not very professional. If I didn't have a maintenance package with Spradley Barr I would consider taking it elsewhere for oil changes. Two hours is too long to wait and since they don't take appointments, it's difficult to plan in advance as you don't know what the wait time is until you get there. I wish that I could go back to the other desk with the regular service department personnel - those guys are great. The new set-up is less so. More

Great customer service for this new mom! John was very helpful when my vehicle began having problems days after bringing home our newborn. He kept us updated with frequent phone calls and was John was very helpful when my vehicle began having problems days after bringing home our newborn. He kept us updated with frequent phone calls and was persistent in finding the problem with our Ford Edge. He went out of his way to make sure we had our vehicle towed to Ford in an effort to keep us safe. He also arranged a rental car for us which was very appreciated. We will be sure to use John in the future for any questions or concerns we have regarding our vehicle. More