Ken Garff Ford Ft. Collins

coloradonativepat This was my first new car in 14 years and I could not have had a better experience. I will definitely return for my next purchase and have already rec This was my first new car in 14 years and I could not have had a better experience. I will definitely return for my next purchase and have already recommended Spradley Barr to friends/family that have asked about my Ford Escape. More

Needed an update to Mazda Connect to fix the blue screen I had trouble last week with the Mazda Connect screen which was displaying blue. I called service last Friday and made an appointment for today. Ste I had trouble last week with the Mazda Connect screen which was displaying blue. I called service last Friday and made an appointment for today. Steve Hunt the service manager checked me in and told me it probably needed an update. About two hours later it was done and washed. Great job with a very friendly staff. More

JP is the man! After being treated like garbage at a Mazda dealer (we were only there for 5 minutes) my husband and I were feeling quite upset and on edge about deal After being treated like garbage at a Mazda dealer (we were only there for 5 minutes) my husband and I were feeling quite upset and on edge about dealers. When we got to the Ford dealer we meet JP right away and he asked if we needed help. Being gun shy about sales guys we said we were good and he just left us alone.... like in a good way. We were not ready to chat with him and he had nothing but respect for that. When we did find a car we liked he was quick to come help us but even then we never felt pressured or like he was being a pest. In fact quite the opposite, by the time the papers were signed and we were ready to drive off the lot JP seemed like more of a friend then a salesman. He is the kind of employee that gives a new name and feel the the old concept of car salesmen. Keep that guy around! More

Pre-Owned Hassle When I purchased my pre-owned vehicle several years ago, the early part of the experience was quite good. The associate was friendly and helpful, and When I purchased my pre-owned vehicle several years ago, the early part of the experience was quite good. The associate was friendly and helpful, and we were promised that they would help us get financing. Just to be safe, we explored getting a loan through our bank and got a quote from them. Three days after we were told we would hear from the dealership about our financing, we called them back as we had heard no word at all. We were told that they were unable to get financing (good thing we had a backup plan). About a week after we drove the car off the lot (a 2005 Camry with good history, purchased in 2010), the check engine light came on. We took it back to the dealership, expecting that a vehicle purchased from them so recently would at least warrant a free diagnostic to figure out what was wrong with the car they sold us. We had no such treatment. We were told rather bluntly that, since the vehicle was pre-owned, they were not responsible for any pre-existing problems and would not do anything to help us out. After several trips to our own mechanic (who did comp us a couple diagnostics since the problem recurred), it was determined that an emissions filter in our car was installed backwards when we purchased it. Furthermore, new emissions standards kicked in a few days after we purchased the car that required it be able to pass emissions standards (which Spradley Barr was able to circumvent having to comply with since they sold us the car a few days before the new law kicked in). After we determined the cause of the problem and contacted the dealership again, we were again told that they would do nothing to help us resolve this pre-existing problem with a car they sold us not one month before. I will never purchase a vehicle from Spradley Barr again and would caution anyone and everyone not to do so either. This is a business that follows not a customer satisfaction model, but rather caveat emptor: Let the buyer beware. More

Great to work with Jim was great to work with. He helped me make the deal I needed to get into my new truck. I was impressed with his length of service at Ford. Jim was great to work with. He helped me make the deal I needed to get into my new truck. I was impressed with his length of service at Ford. More

Buying a car I purchased our car locally to support our city and to be able to contact help if needed. Jim Dockery has been very willing to help answer my questio I purchased our car locally to support our city and to be able to contact help if needed. Jim Dockery has been very willing to help answer my questions. I appreciate his willingness to help More

Constant personnel turnover has produced sub-par service! I don't know what has happened to a dealership I really liked and admired and which I formerly recommended to others and also trusted. I own my second I don't know what has happened to a dealership I really liked and admired and which I formerly recommended to others and also trusted. I own my second Expedition, a 2012, which I brought in for its 25k mile service. There were no cars ahead of me, no personnel at the Quick Lane desk and 2 guys behind the other counter studiously ignoring me. I got someone's attention and he led me to the QL desk where, yet again, I was ignored. So I went back to the original guy and asked him to take care if it, which he finally did. I had other issues with the truck that I wanted checked but was told I needed to have an appointment for them to check the electrical system, Sync failure to download my phone, a/c that occasionally won't turn on, etc. Again, there were no other cars awaiting service! And the first available appointment was close to 4 weeks away! I took the slot. I distrust the quality of the work and believe the sullenness and constant personnel turnover reflects bad management at the top. For the first year or more, bringing my first Expedition in for service was a great experience, and I was delighted that I had originally purchased a 5-year service package. Since I still have another couple of years left on it, I'll continue to use this dealer. But unless there's a sea change in customer service, I'll be hunting for another dealer when my contract is completed. More

Worst Service Department! I dread bringing my Lexus in for even oil changes because it takes a minimum of 2 hrs. Never get quotes either for maintenance. HORRIBLE! I dread bringing my Lexus in for even oil changes because it takes a minimum of 2 hrs. Never get quotes either for maintenance. HORRIBLE! More

Great Company Always greeted with a smile and great service!I never hesitate to purchase the service agreement because I enjoy the dealership while my truck is bein Always greeted with a smile and great service!I never hesitate to purchase the service agreement because I enjoy the dealership while my truck is being serviced.The leadership starts at the top and it shows throughout the dealership.Thanks. More

My fear of car dealerships--CURED! From the moment I walked in the door to the final delivery, every stage of this car purchase surprised me. Ken the salesman was polite, well-informed, From the moment I walked in the door to the final delivery, every stage of this car purchase surprised me. Ken the salesman was polite, well-informed, and impeccably professional, and applied zero pressure. I negotiated price directly with James the sales manager. It took two minutes--and he was an absolute pleasure to work with. Deb in Financing was the same way. If you prefer purchasing your car from a dealership where your intelligence is respected and your dignity preserved, consider giving Spradley Barr Mazda a spin. (feedback for the webmaster: this review form required me to select between Ford, Lincoln and Mercury as the brand I purchased. I bought a Mazda 3--a terrific car, btw--from Spradley Barr Mazda. You might want to fix that.) Thank you, folks. More