Ken Garff Ford Ft. Collins

"Thanks Dan" "Kudos to Dan Tyer"" Dan Tyer was a great person to work with! We have bought 2 vehicles through him! Dan is very knowledgable when it comes to hi "Kudos to Dan Tyer"" Dan Tyer was a great person to work with! We have bought 2 vehicles through him! Dan is very knowledgable when it comes to his vehicles! He is a very honest person and goes above and beyond his call of duty to make sure you are happy! I have recommended a few people to this Spradley Barr and I will keep doing it! They are all awesome people!! Well Done!!!!! More

The worse service experience ever! have a Ford F350 and needed to take it to the mechanic to have a fuel injectors and DPF checked out. I first brought into a diesel specialist in orde have a Ford F350 and needed to take it to the mechanic to have a fuel injectors and DPF checked out. I first brought into a diesel specialist in order to fix injectors, and they already took the valve cover off and ended up all injectors were fine, but it needed a wiring on cyclender #1. They put a new wiring and mentioned the only problem with the truck was DPF needed to be regen, but their scanner tool didn't work on this vehicle. Therefore, I wanted to take it to Dealer to clean the exhaust filter. I called them to get a quote on the regen and the service adviser (Thyronne Whitman) told me the inspection fee is $120 at most, and regeneration would be the another $200. During the cleaning DPF then I was sent another quote on "changing oil/filter, pinnion seals, throttle pedal assy for additional $1500. I let them work on the priority which is regen exhaust and I asked him what might be related with that problem. He was still pushing me to fix all the other problems, as well. Afterward, they did change only pedal assy and oil/filter with the cost of $700. After couple of days I received another call saying cyclender #5 injector needed to be replaced. I told him I had already checked the injectors from two shops and what they told me they looked good. He went like the truck has a problem with the fuel injector, and the white smoke would be gone after they fix the injector. and said my truck won't white smoke anymore. That was pretty pricey, tho (additional $1000 for only one injector). By the time, I realized they had almost tripled the price on parts. OEM Factory Pedal Assy: 70 (online); their price $170. Double the fee on labor without any specific explanation on the receipt. They quoted me on the phone $1700 and when I stopped by to pick up my truck, the price jumped up to $1978. It seems like they don't really have a fixed price for any kinda parts or labor. Then I got my truck back after two weeks, and nothing was changed, White exhaust smoke problem was still causing not to regen and cause the check engine light back on within 20 miles. I talked to service department coordinator and he said "this is not a large bill, you have to pay it no matter if your truck is fixed or not." And the worst thing they were not willing to help me to solve that problem. I feel like they misdiagnose the truck and replace unnecessary parts and have me paid twice!!! Because I initially knew the problem was with DPF and either the filter needed to be cleaned or replaced. This please is the worse service experience ever! Zero customer satisfaction! Their goal is rip off and steal your hard earned money!!! More

Thanks Jim Jim Dockery was wonderful to work with. He is knowledgable, and experienced, and pleasant. We would definitely return to Spradley Barr, and largely du Jim Dockery was wonderful to work with. He is knowledgable, and experienced, and pleasant. We would definitely return to Spradley Barr, and largely due to Jim!!! More

Senior Service excellence As new CO residents, we were unfamiliar with any dealerships in Fort Collins. Luckily we chose SpradleyBarr and Mazda. Excellent all around service. As new CO residents, we were unfamiliar with any dealerships in Fort Collins. Luckily we chose SpradleyBarr and Mazda. Excellent all around service. As senior citizens, we appreciated the extra time Dave and Tim took to explain all of the amenities of the Mazda. More

Some very fine people The first day I met with Greg Davis. We went for a test drive and he did a great job explaining the ins and outs of the Mazda3. I would not have gon The first day I met with Greg Davis. We went for a test drive and he did a great job explaining the ins and outs of the Mazda3. I would not have gone back the second day if it was not for Greg. The second day my consultant was Ken Barteau, as Greg was busy with another customer. Ken was very patient in helping me find the car I felt comfortable driving and made the actual buying process and paper work feel less cumbersome. I would also like to mention a lot guy named Hank. He was so friendly and energetic and made smile. He seemed to really enjoy and take pride in his work which is a very nice thing to see. So far I am very happy with most of the dealership. I hope I am just as satisfied with the service department. More

everything you fear when buying a new car Where to begin.....I was swindled, lied to, treated poorly and dealt with a salesman that really couldn't tell me much of anything....about anything. Where to begin.....I was swindled, lied to, treated poorly and dealt with a salesman that really couldn't tell me much of anything....about anything. The car sold itself. I had fallen in love with the car online and I knew I would be happy with it having had a Mazda in the past. I was lowballed on my trade in and given no explanation as to why. I was told the title for my trade in would be no problem to obtain when really it took MONTHS of work to sort that out. I was lied to in terms of being told my husband and I needed to come back to the dealership to give the spare key for my trade in because it had been sold. It had NOT been sold. It was a ploy to get my husband to buy a car as well. I suffered and still suffer from a massive amount of buyer's remorse in having found out after the fact that I was offered a really outlandish price. I love the car but I rue the day I went to that dealership to purchase it. Don't avoid Mazdas, avoid this dealership. Can't say enough negative things about my latest car buying experience. I regret not listening to the voice in my head that told me to just walk out and go elsewhere. Needed a new car and got one but wished I had been able to do so wihout feeling violated and lied to. More

Great experience! Enjoyed selecting my new CX5 with the information supplied by the knowledgeable staff. Ken was able to answer my questions and help me compare the mo Enjoyed selecting my new CX5 with the information supplied by the knowledgeable staff. Ken was able to answer my questions and help me compare the models I was interested in. He always responded to my inquiries promptly and kept me posted during the process. LOVE my new vehicle!! More

Good experience.....Pretty Fair treatment I purchased a new vehicle from Spradley Barr Ford in Ft Collins a few weeks ago. Overall, I feel that I would return to them in future. I purchased a I purchased a new vehicle from Spradley Barr Ford in Ft Collins a few weeks ago. Overall, I feel that I would return to them in future. I purchased a SVT, so my ability to maneuver on price was somewhat limited, but I believe that they treated me well. I would have liked the cleaning/detailing to be a bit sharper, but as the vehicle was detailed in the early am, and the deal closed many hours later, I think this is a mute point. My only issue would to have been credited a little more on one of my trades, but again, since was dealing on an SVT, wiggle was limited. More

LAZY STUPID SALESMAN I bought a used car. When I attempted to register the title I was told that it was not the title and could have been arrested. No title search had bee I bought a used car. When I attempted to register the title I was told that it was not the title and could have been arrested. No title search had been done by Spradley Barr and they took their own sweet time to get the situation resolved. They even expected me to come back to the dealership to get it myself and put a stop payment on their check for tax and title. I will never recommend this dealership to anyone. More

I hope you have better luck with this dealership Our buying experience at the dealership was not that good because of the following reasons: Note: this is a buying experience on Mazda, the form did Our buying experience at the dealership was not that good because of the following reasons: Note: this is a buying experience on Mazda, the form did not have this choice. 1. Although the dealer website stated “price match guaranteed”, they would not match a written price quote from Lakewood Mazda. 2. On the day we purchased the car, the computer system in the dealer was down, we were given a handwritten bill of sale and were told to come back next day to pick up printed paper work. 3. After we drove home, we realized the second key didn’t work because the key was for another vehicle. so we have to drive back the second day to get the right key as well as picking up the printed paper work. 4. After we got home we found the paper work were wrong, the VIN and description were for another vehicle. To us, this is a major error and we had to call the dealer to report this. Once again we had to take the long drive second time to the dealer for the corrected paper work. They didn’t give us a copy of the car title, until we get the actual car title in the mail in few week, we still have some doubts whether all the paper work are in order. They did full up our gas tank for our trouble. 5. There was a $499 dealer fee that was suppose for paper work and vehicle prep. We didn’t notice the vehicle was dirty because it was dark by the time we drove home. We also noticed the vehicle had some handling issue at highway speed on the way home. We were hoping the service dept would test drive the car on a highway to see if there was any real problem, but they just test drive on a local street at 60mph for few seconds and declared everything are fine. We checked the tire pressure next morning and all four tires were around 45 PSI, which was way over the 36 PSI spec. The car seem to handle the road better after we set the tires to the correct pressure. The person who described various vehicle features didn’t do a good job either because we found out some of the features she talked about were not applicable for our car. Updated 9/4/2014 We received the title application and other paper work from the dealer by certified mail. When we bring the paper work to our local DMV office to register the car, we were told the tax info on the paper work was wrong and we couldn't register the car. While we were at the DMV office, they left 2 phone messages to the dealer's title clerk to call back but no one call back in 30 minutes. The DMV told us to come back next day may be the title clerk would call back by then. We checked with the DMV the next day and were no one call back. So we called the dealer's title cleark and she told us she never got the phone messages. We explained the paperwork error to her and she just told us change the paperwork ourself and put down her initials. We told her we shouldn't do that and told her to call the DMV office to explain the error. More