Ken Garff Ford Ft. Collins

Most unprofessional and rude service advisor I have ever dealt with. I had a terrible experience trying to get two recalls on my truck fixed. I could write a novel about all that went wrong but long story s dealt with. I had a terrible experience trying to get two recalls on my truck fixed. I could write a novel about all that went wrong but long story short when I explained my frustration and problems to Kristoph, he rudely snapped at me saying, “what do you want me to do about it!” No empathy, apology, or willingness to come up with a solution to fix the problem. Ken Garff has lost a loyal ford customer. I’ll be servicing my vehicles and shopping elsewhere. More

Este deler vende carros certificados que en las primeras mil millas ya no tiene frenos ni batería son unos ESTAFADORES RATAS OJALA Y ESTE NEGOCIO QUIEBRE POR LADRONES ESTAFADORES mil millas ya no tiene frenos ni batería son unos ESTAFADORES RATAS OJALA Y ESTE NEGOCIO QUIEBRE POR LADRONES ESTAFADORES More

Horrible sales practices. For one, they will mark up their "MSRP" on used cars to make it look like you are getting a discount. The standard MSPR of one of the vehicle i was For one, they will mark up their "MSRP" on used cars to make it look like you are getting a discount. The standard MSPR of one of the vehicle i was looking at was $24k. They had the MSRP listed as $29k....Then discounted it down $5k. As I was buying two cars at the same time, I figured I should get a discount, so I offered something with an $5k discount...cause why not...if they want to mark things up, it works both ways. I was then told they don't negotiate over the phone. Let me be clear here. I have 8 cars, 7 were purchased this year for my business and I negotiated them all over phone and even text message. I called Chandler, the sales guy, and asked whats up. He told me, "You don't offer us $5k under and get a counter." HAHA Really? That is EXACTLY how negotiation works and has forever. I was willing to work with them to get to a win-win, but they wanted me to drive 45 minutes in rush hour from Longmont to take me seriously. To bad that isn't how business is done anymore. Find a better dealership... More

I am tired of writing this negative review because it takes several paragraphs to explain on the Ford customer review form. So, to keep this short my advice is do not go to Ken Garff in Fort Collins. takes several paragraphs to explain on the Ford customer review form. So, to keep this short my advice is do not go to Ken Garff in Fort Collins. Worst new vehicle buying experience I have ever had and it keeps getting worse. Very poor managment/service. I don't think anyone is held accountable! Period! Good luck! Each time I have had contact with them I just get more frustrated, it never ends! More

Anthony will belittle and berate you and defend his salesmens abusive and discriminatory sales tactics. Do not order a new vehicle here it gives these men control of vehicles they do not have the money salesmens abusive and discriminatory sales tactics. Do not order a new vehicle here it gives these men control of vehicles they do not have the money, class nor character to be doing business with. These men are a shame to Ford and feel entitled to behave as they do. Disgrace is an understatement. More

Started with spardley bar with the worst buying experience ever was in there every day for a week to pick up my truck with a new issue every day and Anthony the general sales manager telling me wh experience ever was in there every day for a week to pick up my truck with a new issue every day and Anthony the general sales manager telling me what I wanted to hear with no fallow though and then started finding issues as soon as I got it home finally got it in to service Jake has had it for a week and done nothing with it and will not return any phone calls this has been the worse 10 month battle I will never go back and will not recommend buying from them ever in my life time More

the staff there treated me like I was a stupid child , I spent 65000.00 dollars on a brand new mach1 . took it in for a warranty issue and they forcefully made me pay for what should of been covered . the s spent 65000.00 dollars on a brand new mach1 . took it in for a warranty issue and they forcefully made me pay for what should of been covered . the staff was mean and degrading and ill never purchase another oil change or vehicle from them ever again . More

Just picked up my vehicle. Was there for a recall and oil change. Got in and my radio stopped working from the time I dropped it off to pickup. There wasn't even an offer to look at it, just a complete lack change. Got in and my radio stopped working from the time I dropped it off to pickup. There wasn't even an offer to look at it, just a complete lack of concern. All that was said was we didn't touch the radio. Completely unprofessional service. More

I called to get a Ford Recall taken care of, the first time I called the service person hung up on me. So I tried their Chat system and told Jessica about what happened and she told me she would have a m time I called the service person hung up on me. So I tried their Chat system and told Jessica about what happened and she told me she would have a manager contact me, it never happened. Then I called about a week later and a woman answered the phone and made an appointment in 2 weeks so that would give them time to order the parts. I take my vehicle in that morning and at 3:00 pm, the service person called and said they didn't have the parts. I talked to the parts dept. about it and they said it was never ordered and on back order. I left disgusted and on my way home, the parts manager called me and said he would order it. About a week later, the service dept. called me and said parts were in and I made an appt. I needed to change the appt. and when I called, a service person said I didn't have an appt. for that day in their system, so I made another appt. I took my vehicle in that day and they replaced the recall item by noon. What a bunch of screw offs. More

Avoid this service department! Tried to charge me over 4300 for an unnecessary repair! Background: I was driving on the highway and hit an object in the road in my Escape. I knew there was some sort of 4300 for an unnecessary repair! Background: I was driving on the highway and hit an object in the road in my Escape. I knew there was some sort of damage due how it drove after hitting it. When I was able to look at it the next morning (I'm not ASE certified but I've been working in vehicles since I was a kid) I looked underneath and could clearly see where the object hit the rear suspension and observed the wheel was at an angle it shouldn't be. Being a newer model vehicle I decided it was best to take it to a Ford dealership (my family and friends have dealt with them on and off for years as customers prior to the dealer being bought out by new ownership) I went to Ken Garff Ford service and spoke with a service advisor . I explained what happened and what I observed. He said to have it towed in the following day (monday) and they would get it looked at by the end of the week (I guess they dont do actual service appointments anymore?). At this point I will mention the advisor wasn't friendly at all. I had it towed in on monday, and explained to him once again what had happened, what it was doing and where I saw the damage. 8 days later I finally get a call saying they had looked at it. When I stopped by the following day I spoke with a different service advisor to find out what they had discovered and what the repairs would be and I was informed that the whole power steering system would need replacing at a cost of over $4,300. I asked about the actual damage I observed with the rear suspension and why there was no mention of this, and did not get an answer. I decided to have the Escape towed to another repair shop (Christian brothers automotive in Loveland, I will be leaving a separate review for them). Not only were they able to see the damage, they confirmed there was nothing wrong with the power steering system! The parts and labor for the damage was only $800 and it drives perfect again. In summary I was almost charged over $4,300 for repairs that would not have even fixed the problem. I will never go back to this dealership for anything and post this as a warning for others to be aware. More