Ken Garff Ford Ft. Collins

Service is good, sales NOPE I bring my car for service, when it's a FORD thing, not oil change, not buying another FORD , just simply FORD related. I do not like the way this d I bring my car for service, when it's a FORD thing, not oil change, not buying another FORD , just simply FORD related. I do not like the way this de@lership is as a whole. More

Kelsey took care of my problem with my car without delay. Kelsey knows what she’s doing!!!! Great asset to Spradley. This is the thing I hate where I feel like the company isn’t happy with a simple answe. Kelsey knows what she’s doing!!!! Great asset to Spradley. This is the thing I hate where I feel like the company isn’t happy with a simple answe. Kelsey does a Great job!!!! More

3rd Party Warranty Repair I had a claim on my First Extended Service warranty purchased from another dealership. We learned they send a defective replacement part, after it was I had a claim on my First Extended Service warranty purchased from another dealership. We learned they send a defective replacement part, after it was installed. Which met it had to be replaced again by the warranty from the part supplier! Kelsey was my service ad visor. She did a great job staying on top of the process and keeping me up to date on a (lengthy) 3rd-then 4th-party warranty repair. Being without your vehicle is never much fun. But Kelsey helped make it as painless as possible. More

Completeness....... The maintenance group did a very good job in the oil change and checking of fluids, per the maintenance program, I had purchased. They finished their The maintenance group did a very good job in the oil change and checking of fluids, per the maintenance program, I had purchased. They finished their tasks in a prompt manner, but they didn’t quite complete it. Tires were rotated and when asked if tire pressures were adjusted, as I had added more pressure for trailer towing the previous day. When asked, I was told the pressures had been adjusted, but upon checking, they had not been. This is a basic step that was missed More

Hybrid Service is the BEST! I drive Hybrids, all three FORD! Thanks for doing a GREAT job on them. I recently had an airbag recall on my 2010 FUSION Hybrid, and when picking it I drive Hybrids, all three FORD! Thanks for doing a GREAT job on them. I recently had an airbag recall on my 2010 FUSION Hybrid, and when picking it up, saw a 2016 Fusion PLUG IN Hybrid, which I have wanted since they came out. They were rated at 88 mpg, but I'm plugging it in at night, averaging 110! The sales team made it easy, and my wife asked "Why did you get the SAME car?" It's also white platinum, and cream leather inside! She drives the Escape Hybrid, which she dearly loves. More

My F150 would not Start My F150 wouldn’t start , they told me it would need a fuel pump and a fuel modulator. When they started the repair the fuel pump was ok, just needed t My F150 wouldn’t start , they told me it would need a fuel pump and a fuel modulator. When they started the repair the fuel pump was ok, just needed the modulator and a fuse fix, they informed me of the issue adjusted the original estimate and my truck was fixed. I enjoyed the honesty . Kelsey and the ford team at Spradley Barr did great. More

Great people with a great deal I always feel welcome when I walk in the dóor.I was given a great deal and Shawn did a great job of fixing us with an amazing truck.Paper work was rea I always feel welcome when I walk in the dóor.I was given a great deal and Shawn did a great job of fixing us with an amazing truck.Paper work was ready when I arrived Thanks! More

Lease Escape Cole our salesman is new to this dealership, did a great job. Dealership was extremely busy, he stayed with me and my wife while we worked to finalize Cole our salesman is new to this dealership, did a great job. Dealership was extremely busy, he stayed with me and my wife while we worked to finalize the lease. More

Not Trustworthy On Friday July 12 I decided to go shopping for a new car. Upon my arrival at the dealership my Fiancé and I looked at approximately 90% of th On Friday July 12 I decided to go shopping for a new car. Upon my arrival at the dealership my Fiancé and I looked at approximately 90% of the vehicles and the stickers on the window. That was my fourth time I had been there to shop. We were there for about 45 minutes before we were acknowledged. Since I was there three times before and no one acknowledged me then I was able to find the exact model and color of the car I wanted. I told the salesman exactly which one I wanted. He proceeds to get the keys of a model with a higher sticker price. We went around the block for a test drive and I really liked the vehicle. When we got back I showed him my trade and I was completely honest and up front with anything my trade had needed. It was appraised. We started talking numbers. Again up front I let them know I had poor credit but in my job I have a 20/80 % debt to ratio. I am still paying on my trade in that I’ve had over 4 years and have my payments up to date. When they came back to me with the estimate it was way low! I was astounded! I knew I was somewhat under water but there was a list of deductions they list which brought the value way down. I was upset to where I had to go for a walk. When I came back I was brought up to a podium where a gentleman was on a computer telling me he was trying to do everything possible to help me with this deal. I was only able to put down 2500.00 at the time. I was standing there listening to him when all I could think about was here is this man telling me he was there to help me but he actually had a car detail listed against me on my trade in! Charging me to clean my trade in? Clean it! I’m being charged to clean my trade in?!?! Is that really trying to do everything possible to get me into the car I really wanted? The whole time nothing, not one word was mentioned about the more then two dozen golf ball size hail dents the new car I wanted had in it! Almost every single car on the lot had them! That experience was horrible! More

Led not coached : No mistake i really like my new truck. I ended up with a good truck for under 30K @ 0% interest, from very helpful folks at SBF Ft. Collins. The pro : No mistake i really like my new truck. I ended up with a good truck for under 30K @ 0% interest, from very helpful folks at SBF Ft. Collins. The process of my truck buying experience was good, but I felt led through the process that took the entire day, Jason Roberts was a helpful and professional representative. I had a FORD expert friend with me the entire process. We found on line a vehicle from Greely dealership after trying several models on your lot, we chose the Greeley truck, but was never allowed to see or drive it until i played all the hang on games (you know where you offer all this additional service and hang it on the price of the vehicle and signed all the financial paperwork. My main point of rating was according tome, I think an honest mistake. Included when i asked Jason directly about my truck would have the brake controller being included in the TOW / HAUL package, he said, "it has everything you need." finding out later from Sales manager Aaron Fisk that the brake controller is not included in the tow package and is listed as a separate item. that information would have changed things that day, because i just payed 400$ to have one installed. I remember Aaron basically telling me I as the buyer should have paid more attention, true, and I am by reporting this to Ford motor company, especially after being told by your service manager Luis Domingez that I really did not need a brake controller for towing trailers. Some yes, but larger heavier ones call for additional breaking to share the load and be safer, so essentially as a general statement Mr. Domingez was advising me that i could operate my vehicle in an unsafe manner. You are Ford you can do better. I think if I had been coached and allowed to get more of a certain answer about my truck, it would have been a much better experience. More