Ken Garff Ford Ft. Collins

Service Dept/Fast Lane All the figures except the final price are from memory but very close to accurate. When I checked on-line a few days before I made my appointment, th All the figures except the final price are from memory but very close to accurate. When I checked on-line a few days before I made my appointment, the "works" was listed on special for $39.95. When I went to pick up my vehicle I was presented a bill for $64.00 and change. When I questioned the young lady she informed me that that special was now $49.99 and that was for 5 quarts of oil. My vehicle requires 6 quarts. Oil was priced at $3.95/quart. How did we get to $64.00+ from there? There was also a drain plug gasket for almost $6.00. Anyway, when the gentleman that wrote the order originally came back to the counter he adjusted the invoice but it was still $54.21, The young lady's attitude was "that's just the way it is" and not very cordial at that. If I decide to return, you can rest assured that I will get a firm price before dropping my vehicle off. The review would be much lower if the young lady was the only one I interacted with. More

Excellent service Thank you for an enjoyable experience buying my new 2019 Ford Escape. This is my first car purchase in 15 years and it was much faster than I expecte Thank you for an enjoyable experience buying my new 2019 Ford Escape. This is my first car purchase in 15 years and it was much faster than I expected. I love my new car!! Thank you! More

Service Review The service of my car was great. They loaned me a car after they had mine two days and were going to need to have it a third. Steve Hunt was very he The service of my car was great. They loaned me a car after they had mine two days and were going to need to have it a third. Steve Hunt was very helpful and kept me up to date on the progress of the service on my car. The person that checked me in was also very friently and helpful. I had scratches on my car so he took me to the parts department and helped me get touch up paint. The person at the parts department was also very helpful and friendly. More

Recall service Brought vehicle in for two services as a result of two recall notices. Appointment was easy to make and the service was completed in less than one d Brought vehicle in for two services as a result of two recall notices. Appointment was easy to make and the service was completed in less than one day and the vehicle was even washed prior to pick up. Service personnel was friendly and very professional. More

New Transit van Irwin at Spradley Barr made it easy to purchase our new Transit van for our business. It is exactly what we were looking for and we are excited to get Irwin at Spradley Barr made it easy to purchase our new Transit van for our business. It is exactly what we were looking for and we are excited to get it outfitted with racks and on the road. More

Ford Explorer in for Heating/Cooling Seats malfunction I had to take in my explorer because the heating and cooling element of seats was no longer working as well as the Heated steering. In the time betwe I had to take in my explorer because the heating and cooling element of seats was no longer working as well as the Heated steering. In the time between scheduling and taking my car in we got a recall on car and I called to see if they could do that at the same time and they had no problem doing that. Kelcy is the women we worked with in repair and she did a great job in informing us 2-3 times a day what was going on and what still needed to be done on the car. She then informed us that the car needed new fuses for the both steering wheel and seats but unfortunately our warranty did not cover the parts. I did express to her the disappointment we have about the car sales and car fiance people selling us on this amazing warranty that covers almost everything. I had told her that we are opting out of fixing car but very disappointed in the fact that we bought this product not even a year ago and it is only 3 years old. She was very understanding with the situation and went above and beyond to see what she could do to get the parts covered. In the end we had to pay a deductible for warranty and had the parts installed in less than 1 hour and had my car back within 48 hours total. Kelcy was a pleasure to work with but do feel that all the departments at Ford need to get on the same page so the customers are not being mislead in the products they purchase. I would for sure work with Kelcy again in the service department as she made my experience a pleasure and not a horrible one. More

Recall notice for F 150 Pickup Steve was exceptional in assisting us with this recall. Friendly courteous and knowledgeable. Tim worked us into a schedule that met our needs Steve was exceptional in assisting us with this recall. Friendly courteous and knowledgeable. Tim worked us into a schedule that met our needs and was very helpful explaining why there was a recall and what the "fix" would entail. We could not have asked for a more helpful service technician. When we took the vehicle in for service all of the staff were friendly and helpful. Additionally, Tim's estimated time for service was spot on. Actually there were done before the estimated time. Overall a great experience. More

Repair windshield washer A line gad come loose on my windshield washer and stop po ed working. When I called Steve and Stwvw said this was a safety issue and got me in right a A line gad come loose on my windshield washer and stop po ed working. When I called Steve and Stwvw said this was a safety issue and got me in right away and resolved the issue immediately for me. More

2 Hour Oil Change Let me first start by saying Vitoria did a great job. No complaints about her getting me checked in. I would have liked knowing it was going to take Let me first start by saying Vitoria did a great job. No complaints about her getting me checked in. I would have liked knowing it was going to take two hours for my "quick lane" oil change. I thought that was a bit excessive. I bought this vehicle less than a year ago. It came with complementary oil changes. The first one was very quick. This was my second one. The Sticker for my next oil change is set for 5000 miles or January, but the first two were 3000 miles or 3 months. Not sure why the change on the vehicle. I also don't feel like I needed a repair estimate for over $1,300.00 when I just came in for an oil change. Gary Allen More

Truck Service Steve Hunt took care of us asap. When we purchased truck, we waited months on feedback and service to truck. Finally, I got ahold of Steve and he was Steve Hunt took care of us asap. When we purchased truck, we waited months on feedback and service to truck. Finally, I got ahold of Steve and he was able to take care of me and the truck needs asap. We paid for a clear bra when we bought the truck... and we waited for the other guy to call us back for a date and time to bring truck in. We called him 3 different times. No response. Thank you Steve for taking care of us asap. More