Ken Garff Ford Ft. Collins

Customer service that goes above and beyond I recently purchased a new Ford Edge Titanium SUV at Spradley Barr Ford. The two sales men, Nate and Nate, were patient and knowledgeable. They answ I recently purchased a new Ford Edge Titanium SUV at Spradley Barr Ford. The two sales men, Nate and Nate, were patient and knowledgeable. They answered all my questions and communicated the features on the new car. The sales manager, Anthony, allowed me to take the car for an extended amount of time that day to really get a feel for the ride and comfort. I highly recommend purchasing a vehicle from Spradley Barr Ford. They make sure you are happy with the purchase. Rebecca A. More

Great people and fast They were able to get me in at the time I requested, which it use to be if you wanted in you had to make an appointment two weeks in advance. So tha They were able to get me in at the time I requested, which it use to be if you wanted in you had to make an appointment two weeks in advance. So thank you! More

Fair deal This organization stays in business by making money. While giving the customer the best possible deal they can, keep in mind they won't ever put thems This organization stays in business by making money. While giving the customer the best possible deal they can, keep in mind they won't ever put themselves in a position not to profit. More

Purchase 2015, Ford Escape Paul Phillips is the only sales person we we have bought vehicles from over the past 10 years. He is professional, knowledgeable, and most importantly Paul Phillips is the only sales person we we have bought vehicles from over the past 10 years. He is professional, knowledgeable, and most importantly honest. Sincerely Dr. & Mrs Diemer More

great service tech celsey was wonderful got it down way ahead of time Thumbs up to her. everyone was super thinking about up grading we will see service tech celsey was wonderful got it down way ahead of time Thumbs up to her. everyone was super thinking about up grading we will see More

Terrible service!!!! If there was a no star option I would use it. I bought a vehicle from this dealership 2 months ago within a day of my purchase I took the car back in If there was a no star option I would use it. I bought a vehicle from this dealership 2 months ago within a day of my purchase I took the car back in because it was having issues starting. I was told it was something in the gear shift and I would just need to deal with it. It also had 4 brand new tires on it which one was worn completely within in 2 months. I contacted the dealership on numerous occasions and was told it was just an alignment issue. They also supposedly changed my oil when they fixed my alignment, my "new oil is black" my change oil light is still on and theres so much dust under the hood you can see it was never touched by a mechanic and my car still turns sideways when it hits even the smallest of bumps at highway speeds. This is extremely dangerous to myself and my 2 young children, I dont know what it's going to do when the snow hits. And today my car is dead in the driveway and wont start because the same issue I was told to just deal with finally had its last day and the vehicle I'm financing for 17000 dollars is now dead and the dealership wont even give me a tow to their shop to look at it. Been hung up on multiple times by Michael when I asked to speak to a general manager after getting the run around for weeks. Stear clear of spradley barr. You're probably better off at a fly by night corner lot buy here pay here dealerships will give you a better car and better customer service than the spradley barr Ford in fort collins More

Helpful staff and friendly environment They made my first car-buying experience easy and stress-free. Being new to the process, I didn’t know what to expect. But I’m glad how simple Nate, They made my first car-buying experience easy and stress-free. Being new to the process, I didn’t know what to expect. But I’m glad how simple Nate, Tory and Bill made everything. More

Exelence floor sales and internet sales person!! Let me star with WOW!! my wife and I wen to check a car because I lost mine, when I request information online , the good news start to coming, first Let me star with WOW!! my wife and I wen to check a car because I lost mine, when I request information online , the good news start to coming, first they calmed to schedule a drive test, then she calmed back to let me know that the car I was to test wen to a major check up. She ask if I was interested in something else that may the have in the lot I say yes. When we arrive at the dealership they were waiting for us and from there the experience on buying a car change, no hassle and lots of jokes about a hat (leave lake that, I don't want somebody get hurt with the jock we were making about it) so in sort we spend abut 2 hours from start to finish in the dealership, THANKYOU Spradley Barr Ford!!! More

Vacationers needing major repairs While on vacation in Estes Park, we had rear differential repairs that needed to be done by a Ford dealership, so that the warranty could cover the co While on vacation in Estes Park, we had rear differential repairs that needed to be done by a Ford dealership, so that the warranty could cover the costs. Spradley Barr Ford was the dealership that came through for us. They squeezed us in to their hectic schedule, so that our repairs would be done before our warranty expired and to allow us to drive home only a few days after our trip had ended. Truck drives great & we were very happy with customer service! More

Service Dept/Fast Lane All the figures except the final price are from memory but very close to accurate. When I checked on-line a few days before I made my appointment, th All the figures except the final price are from memory but very close to accurate. When I checked on-line a few days before I made my appointment, the "works" was listed on special for $39.95. When I went to pick up my vehicle I was presented a bill for $64.00 and change. When I questioned the young lady she informed me that that special was now $49.99 and that was for 5 quarts of oil. My vehicle requires 6 quarts. Oil was priced at $3.95/quart. How did we get to $64.00+ from there? There was also a drain plug gasket for almost $6.00. Anyway, when the gentleman that wrote the order originally came back to the counter he adjusted the invoice but it was still $54.21, The young lady's attitude was "that's just the way it is" and not very cordial at that. If I decide to return, you can rest assured that I will get a firm price before dropping my vehicle off. The review would be much lower if the young lady was the only one I interacted with. More