Ken Garff Ford Ft. Collins

JJ was great and very easy to get along with, however, the Sales Manager Richard makes you feel like an idiot and tries to scheme you out of $1000s of dollars for your trade AND the car they are selling. the Sales Manager Richard makes you feel like an idiot and tries to scheme you out of $1000s of dollars for your trade AND the car they are selling. Not worth spending time at this dealership. I will be buying the same car for more money just so I don't have to deal with him. They also take your car for a "test drive" and keep your key in their sales room so you can't leave. As a manager of a customer service department, this was a horrible experience. More

The Sales Manager Richard G. And Finance manager Ryan are the stereotypical car salesmen. They will lie to your face to make a sale, but once that sale is final will not so much And Finance manager Ryan are the stereotypical car salesmen. They will lie to your face to make a sale, but once that sale is final will not so much as return a phone call regarding warranty issues. Would give less than 1 star if it were an option. If you want them to back their warranty better be ready for a hassle. More

Beat every other dealer for cost and rate top notch. Ken was awesome thanks guys Ken was awesome thanks guys More

Go somewhere else. This place pitted us against another potential buyer to increase the selling price of the car we came there to buy, while trying to cross-sell us int This place pitted us against another potential buyer to increase the selling price of the car we came there to buy, while trying to cross-sell us into a higher priced vehicle "in case we lost to the couple sitting next to us." More

If I could give less than a 1 star review I would. Service department is AWFUL! It has gone down hill once it switched over from Bradley Sparr Ford. Kristoff is the rudest employee. I have alway Service department is AWFUL! It has gone down hill once it switched over from Bradley Sparr Ford. Kristoff is the rudest employee. I have always had my expedition serviced there, and the past couple of times I have taken it in for something under warranty, I get the run around. No one calls you back, and when I finally heard back from Kristoff, he was so rude. We switched to Loveland Ford and they are amazing. I would highly recommend not using them. Worst experience, and won't be returning. More

Worst service ever, two hour wait with appt, paper work incorrect, according to care plan vehicle not washed incorrect, according to care plan vehicle not washed More

Service department completely mis-diagnosed a misfire issue when I purchased a 2011 F-150 from them. Within 25 days, the issue came back and I was forced to bring my truck to another dealer. This ended u issue when I purchased a 2011 F-150 from them. Within 25 days, the issue came back and I was forced to bring my truck to another dealer. This ended up costing me another $700. When I reached out to Ken Garff, (both directly to the dealer and my sales person) They went completely silent. Would not recommend, nor will I go back for another vehicle purchase. More

Bunch of scammers. Beware! Will purposely sabotage your custom order so they can mark up your vehicle to sell to someone else. Beware! Will purposely sabotage your custom order so they can mark up your vehicle to sell to someone else. More

Most unprofessional and rude service advisor I have ever dealt with. I had a terrible experience trying to get two recalls on my truck fixed. I could write a novel about all that went wrong but long story s dealt with. I had a terrible experience trying to get two recalls on my truck fixed. I could write a novel about all that went wrong but long story short when I explained my frustration and problems to Kristoph, he rudely snapped at me saying, “what do you want me to do about it!” No empathy, apology, or willingness to come up with a solution to fix the problem. Ken Garff has lost a loyal ford customer. I’ll be servicing my vehicles and shopping elsewhere. More

Este deler vende carros certificados que en las primeras mil millas ya no tiene frenos ni batería son unos ESTAFADORES RATAS OJALA Y ESTE NEGOCIO QUIEBRE POR LADRONES ESTAFADORES mil millas ya no tiene frenos ni batería son unos ESTAFADORES RATAS OJALA Y ESTE NEGOCIO QUIEBRE POR LADRONES ESTAFADORES More