Ken Garff Ford Ft. Collins

Time wasted. Very poor communication. No service. I’ll give you the highlights, you decide. Booked appointment online Received 2 offers to come pick up car th Very poor communication. No service. I’ll give you the highlights, you decide. Booked appointment online Received 2 offers to come pick up car that included the date & time of appointment. Link in offer did not link to anywhere on site to confirm. Called, waited on hold. Man who answered transferred me to the back of the queue on hold. Finally reached person, said if I want pick up I have to wait 13 days beyond appointment. Made arrangements to catch shuttle home. Arrived at appointment time. They didn’t know why I was there. I explained for the 4th time. Was told that to be “transparent “ I should be aware that they may not be able to diagnose why my AC did not work for up to 3 days, so I wouldn’t have my car for up to 3 days. Since specifically said diagnosis service, I assume that did not include repair. I had been warned on the phone that it might take 1/2 to a full day. Service person said they are not supposed to give me a time frame. Really? They don’t think we might need to know that? Being without a car for 3 days is not an option & literally could be a matter of life & death in my family situation. I cannot afford to rent for 3+ days on top of repairs. Service person was completely uncaring. Not even a half hearted apology that I got during the pick up snafu. Just Thanks for coming in. I do not recommend this dealership. It would have been so easy for them to communicate the reality, but they went out of there way to offer services they could not provide. They cost me time and money I cannot spare & Did not care one iota that they had. Horrible, Horrible. More

Picture this: you walk in with the noble intention of fulfilling your kid's dream of owning their own car. But instead of a smooth ride, you're taken on a rollercoaster of shady tactics and wallet-draini fulfilling your kid's dream of owning their own car. But instead of a smooth ride, you're taken on a rollercoaster of shady tactics and wallet-draining schemes. From the get-go, it's clear they've mastered the art of deception. It's like trying to negotiate with a magician who's constantly pulling rabbits out of hats, except these rabbits cost you hundreds of dollars! And just when you think you've escaped the clutches of their trickery, they hit you with the ol' "freebies turned pricey" maneuver. Suddenly, those add-ons you thought were complimentary are the final bill faster than you can say "rip-off." Our main salesperson was a nice person, but behind the scenes lurked a cast of characters straight out of a car dealership nightmare. Moving numbers around and insisting, "You are getting a great deal," was just not true. In addition was promised a second key to the car as I was only provided one, this was 20 days ago. I just sent them a second message telling them they need to get the second key. I told them to email me when it was available to pick up, but of course they called saying "sorry". So, take my word for it: steer clear of this dealership like a pothole-ridden road during a rainstorm. Your peace of mind and hard-earned cash deserve better. Don't say I didn't warn you! More

This dealership is your typical car dealership. If dealing with Rich and Shad expect to be completely low balled on your trade! If dealing with Rich and Shad expect to be completely low balled on your trade! More

Chris was great very attentive and didn’t pressured me . Chris listened to my needs and did a great job meeting them. Richard the finance manager also did a very good job he gave me a fair deal for my trade Chris listened to my needs and did a great job meeting them. Richard the finance manager also did a very good job he gave me a fair deal for my trade in. I would definitely come back for another purchase. Thanks team for all your help. More

JJ was great and very easy to get along with, however, the Sales Manager Richard makes you feel like an idiot and tries to scheme you out of $1000s of dollars for your trade AND the car they are selling. the Sales Manager Richard makes you feel like an idiot and tries to scheme you out of $1000s of dollars for your trade AND the car they are selling. Not worth spending time at this dealership. I will be buying the same car for more money just so I don't have to deal with him. They also take your car for a "test drive" and keep your key in their sales room so you can't leave. As a manager of a customer service department, this was a horrible experience. More

The Sales Manager Richard G. And Finance manager Ryan are the stereotypical car salesmen. They will lie to your face to make a sale, but once that sale is final will not so much And Finance manager Ryan are the stereotypical car salesmen. They will lie to your face to make a sale, but once that sale is final will not so much as return a phone call regarding warranty issues. Would give less than 1 star if it were an option. If you want them to back their warranty better be ready for a hassle. More

Beat every other dealer for cost and rate top notch. Ken was awesome thanks guys Ken was awesome thanks guys More

Go somewhere else. This place pitted us against another potential buyer to increase the selling price of the car we came there to buy, while trying to cross-sell us int This place pitted us against another potential buyer to increase the selling price of the car we came there to buy, while trying to cross-sell us into a higher priced vehicle "in case we lost to the couple sitting next to us." More

If I could give less than a 1 star review I would. Service department is AWFUL! It has gone down hill once it switched over from Bradley Sparr Ford. Kristoff is the rudest employee. I have alway Service department is AWFUL! It has gone down hill once it switched over from Bradley Sparr Ford. Kristoff is the rudest employee. I have always had my expedition serviced there, and the past couple of times I have taken it in for something under warranty, I get the run around. No one calls you back, and when I finally heard back from Kristoff, he was so rude. We switched to Loveland Ford and they are amazing. I would highly recommend not using them. Worst experience, and won't be returning. More

Worst service ever, two hour wait with appt, paper work incorrect, according to care plan vehicle not washed incorrect, according to care plan vehicle not washed More