Ken Garff Ford Ft. Collins

Nice folks that care I was in/out pretty quickly and these guys were quite nice. NO issues at all with my visit and they made it completely painless. I was dealing with I was in/out pretty quickly and these guys were quite nice. NO issues at all with my visit and they made it completely painless. I was dealing with the team in the service department. Thanks guys! More

repairs and service I had to travel about 45 miles to get to the dealership, so I need to wait. They had several things to do on my F0-150, including brakes and replacin I had to travel about 45 miles to get to the dealership, so I need to wait. They had several things to do on my F0-150, including brakes and replacing a heater element. They made sure they got it done in one day so I could be on my way. More

Always excellent Professional, helpful, on time. I appreciated Steve's whole persona and quick response to what I needed. His professional demeanor is a credit to Spra Professional, helpful, on time. I appreciated Steve's whole persona and quick response to what I needed. His professional demeanor is a credit to Spradley-Barr More

"Unforseen Issues" It was a bit frustrating to hear "we've had unforseen delays" several times, regarding different things. This is a bad situation for management to pu It was a bit frustrating to hear "we've had unforseen delays" several times, regarding different things. This is a bad situation for management to put their service advisors in. First it was not being able to honor the original appointment that was scheduled, then it was not having loaner cars available and then it was a delay getting the car seen (even after a 3 day delay) Kelsey did keep me informed and ultimately our vehicle was done earlier than anticipated, although it was almost 2 weeks after I called to set the original appointment. One issue is still occurring, but not sure how to get it to replicate itself in the shop. More

New Tires Been here 3 times so far, Two oil changes and lastly a set of 4 tires. Dealt with Alan who was very helpful and got me set up for a great refunds!! Been here 3 times so far, Two oil changes and lastly a set of 4 tires. Dealt with Alan who was very helpful and got me set up for a great refunds!! More

Been doing business with Spradley Barr for 6+ years and will not be going back. Terrible experience, drove off the lot and engine started missing took back and they said to bad it was sold as is. Spark pl will not be going back. Terrible experience, drove off the lot and engine started missing took back and they said to bad it was sold as is. Spark plugs and coil were bad had to get replaced myself. More

Setting an appointment Tried for several days to schedule an appointment by phone or online and both failed. Finally drove to store. Vert frustrating. I have never had th Tried for several days to schedule an appointment by phone or online and both failed. Finally drove to store. Vert frustrating. I have never had this problem before. More

Great Experience, saved Ford from losing a customer. Great experience especially considering what I've gone through over the last few months. Let me start by saying I've been searching for a very spec Great experience especially considering what I've gone through over the last few months. Let me start by saying I've been searching for a very specific used or new car for over 6 months, and I've been searching nationwide. I've had terrible luck and experiences with dealerships in and out of state changing prices on vehicles even after a bill of sale was created, dealerships literally losing or selling a vehicle I was in the process of negotiating with, etc. The process has been so bad, I was at the point of quitting my search. Then, I found two vehicles that matched my needs locally, at two different dealerships. The first one I contacted unfortunately didn't have the vehicle, they said it must have been destroyed. But a good salesmen at Longmont Ford recommended a couple of folks I should talk to at Spradley Barr in Ft. Collins after I told them they had a similar vehicle. Jason B. was one of the guys they recommended I talk to, and luckily he was available. I did tons of research not only on their vehicle, but also vehicles all over the country. When I arrived, I had some ideas of what I was willing to do, and Jason was immediately the kind of guy I can do business with. Nice, but straight to the point. No xx on my part or his, we both were honest with each other and made a deal that was acceptable by both parties. I also like that by the time this was done, we were talking about families, hobbies, etc. Ford almost lost me as a potential buyer with bad experiences, but Spradley and Jason made things work. It was smooth, easy, and I felt as though I was a valued customer. I just wish they weren't so far away from me, I would love to get my service done there! Oh, and one more thing, they are not affiliated with AutoNation, which made me feel even better! Thank you Spradely and Jason B! More

recall I went in for a recall, was done in timely manner. Worked with my schedule to do it on a Saturday, Call when done was never received. I went in for a recall, was done in timely manner. Worked with my schedule to do it on a Saturday, Call when done was never received. More

Outstanding as always. Louis listened, kept me informed, and final price less than estimate. Ben is a fantastic Master Mechanic and has worked on my truck in the past. Detailed and knowlegeable he always gi and final price less than estimate. Ben is a fantastic Master Mechanic and has worked on my truck in the past. Detailed and knowlegeable he always gives a little extra care! More