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Ken Garff Buick GMC
Ogden, UT
1,434 Reviews
Ken Garff Buick GMC | Serving Ogden and Layton Buick GMC Customers
Thank you for choosing Ken Garff Buick GMC in Utah. We are an Ogden new and used car and truck dealership. We provide auto financing, genuine car parts, and service to Riverdale, Layton, and Ogden GMC drivers. Our dealership is conveniently accessible from I-15 and located at 900 West Riverdale Road, Ogden, Utah. View our dealership hours and directions page for the best route to our showroom today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,434 reviews
June 12, 2021
If you serviced it why am I at your Ford dealership getting my work done. Have not had the car that long. Already need oil change and wheel alignment. I had to top off my own oil after I bought it. getting my work done. Have not had the car that long. Already need oil change and wheel alignment. I had to top off my own oil after I bought it. More
by RHEGEWALD2000
Verified CustomerEmployees Worked With
Helpful June 12, 2021
I had to bring the car back again for the same repair and then was told they had to order the part again. I was told they would call me when it came in. Three weeks later I called them to check and get an ap then was told they had to order the part again. I was told they would call me when it came in. Three weeks later I called them to check and get an appointment and found the part had not even been ordered. I am very disappointed at the level of communication with your team at this appointment and every other appointment I have had. I am very upset to have to waste my time and return again when I had already told them what the problem was. And now I am also waiting even longer because the part was not ordered. More
by ENTERSANDLAND
Employees Worked With
Zach Peterson
June 10, 2021
Great people to work with. I ended up with a awesome truck for a reasonable price. I’ll recommend them to all my friends. Thanks again truck for a reasonable price. I’ll recommend them to all my friends. Thanks again More
by MOVADER3
June 07, 2021
Bill is the best salesman I’ve ever dealt with in my 50 years of buying cars or trucks! This was the easiest, smooth , no hassells sale I’ve ever had! I’m sending all my friends to bill in the future!!! years of buying cars or trucks! This was the easiest, smooth , no hassells sale I’ve ever had! I’m sending all my friends to bill in the future!!! More
by nortonfacilities
Employees Worked With
Other Employees :
Bill is the best salesman I’ve ever dealt with in my 50 years of buying vehicles! This deal was the easiest, straightforward, no hassles I have ever had!!, Dawson Shaw
June 07, 2021
Jeremy our salesman made this the best car buying experience I ever had. He took care of everything and even delivered the car to our home. We never even had to step foot in the dealership. I will experience I ever had. He took care of everything and even delivered the car to our home. We never even had to step foot in the dealership. I will definitely be referring my family and friends to Jeremy for any car buying needs. More
by thezride
Employees Worked With
Jeremy butler
June 05, 2021
Dusten was extremely helpful and and friendly. He wasnt too pushy and didnt try to take advantage of a non experienced buyer. I will definitely ask for him by name next time I need to buy a new car and I w too pushy and didnt try to take advantage of a non experienced buyer. I will definitely ask for him by name next time I need to buy a new car and I would suggest you do the same. More
by Jamie F.
Employees Worked With
Dusten Barnhart
June 04, 2021
Took my daughters car in to get fixed. Told me it needed new rotors and brakes. They gave me the inspection report and it said brakes and rotors were in excellent shape. After further review it turns out it new rotors and brakes. They gave me the inspection report and it said brakes and rotors were in excellent shape. After further review it turns out it did not need brakes or rotors and they wanted to charge me over $400.00. They charge over $140 for diagnostic and would not refund the amount. More
by Edward
Employees Worked With
June 03, 2021
Ken Garff has been the best service department I have ever used. They are timely. My vehicle is ready when they say it will be. I like the diagnostic video they include to show me everything done, and wh ever used. They are timely. My vehicle is ready when they say it will be. I like the diagnostic video they include to show me everything done, and what they recommend in the near future. My truck is cleaned and setting reset when done. Good job I recommend them to anyone. More
by dangerlaw2
Employees Worked With
Other Employees :
Natalie Owen, Karen Jacobsen, Crystal Allen, Zach Peterson
June 01, 2021
I've had a couple of bad experiences with the service department. This last visit was unfortunately about par for the course. I was due for an oil change so I called and scheduled it - I've never bee department. This last visit was unfortunately about par for the course. I was due for an oil change so I called and scheduled it - I've never been able to just drop in for an oil change. I also asked that they fix my window chips and look into the noises I've been hearing - knocking? I dropped off my truck the night before. It took them all day to do the oil change. They couldn't hear any noise from the engine, and they completely forgot to do the window chips (the 3rd time I've had them forget the chips). Each time they forget the chip repair they say I can come back in on Monday and they will get it taken care of. It's like they think I don't have a job. It is already a huge wait to get an oil change, and an inconvenience to not to have my vehicle. I love my truck, and would like to be able to give a good review, but I just can't. The service package is a large part of the decision on where to buy a car. I will have to give thought to whether I buy another vehicle here - because of the service department. Hopefully it will get better - I would be happy to change my review. More
by MPAGE1
Employees Worked With
Zach Peterson
