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Ken Garff Buick GMC

Ogden, UT

4.4
1,434 Reviews
Ken Garff Buick GMC | Serving Ogden and Layton Buick GMC Customers Thank you for choosing Ken Garff Buick GMC in Utah. We are an Ogden new and used car and truck dealership. We provide auto financing, genuine car parts, and service to Riverdale, Layton, and Ogden GMC drivers. Our dealership is conveniently accessible from I-15 and located at 900 West Riverdale Road, Ogden, Utah. View our dealership hours and directions page for the best route to our showroom today!
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900 W Riverdale Rd

Ogden, UT

84405

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Showing 1,434 reviews

August 08, 2021

I appreciate the honesty that was showing on the phone with Tenille; we had call may dealers from Salt Lake and Bountiful non finding the honesty we found with Ken Graff Buick's Tenille . Thank you for More

by BUSINESS0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Walker
August 05, 2021

Great experience working with Dawson! He was knowledgable and really helpful. He gave breathing room when I needed it, and I didn't feel like he was pushy- which is awesome! This was my first time purchasing More

by Isa B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawson Shaw
August 02, 2021

Servicing all my vehicles here now seem to be on top of the program so far no complaints about their work will continue to service here More

by tpattillo36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Craythorn, Zach Bishop
August 01, 2021

The sales staff was very helpful and attentive. The process was painless and super easy. From the time I pulled on to the lot to look, until I was driving away with a new vehicle was approx 1 hour More

by mtalign3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2021

We take all of vehicles here regardless of brand. Always great service and timely as well. Love the video they send explaining what they are doing. More

by Brandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Allen, Zach Bishop
July 29, 2021

Concerned and courtesy to my needs. Hepful making sure repairs are completed. Called me backbwhen i left messages. Helped with speedy service so i could get back to work More

by Rosshole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Allen
July 29, 2021

Not happy with oil change service. The technician broke the hinges on the cabin air compartment door. The service department ordered and installed new one at no cost. Much appreciated but technician needs More

by amidan59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alyssa Craythorn, Zach Peterson , Zach Bishop
Jul 29, 2021 -

Ken Garff Buick GMC responded

Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Joey Burns joeyb@kengarff.com

July 29, 2021

This dealership was a dream to work with. I would highly recommend this dealership to anyone who needs another car. They were extremely trustworthy and easy to work with throughout the entire process. More

by SHAYBREEHANES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Walker
July 29, 2021

Great dealership! Dusten was very good to work with. He answered all my questions and I appreciated the honest, straight forward approach from both him and Ken Garff Buick GMC. They also gave me a fair off More

by skywils21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dusten Barnhart
July 28, 2021

They sucked. I brought in a coupon that was sent to me from GMC for discount off oil change and they wouldn't honor it. Said it wasn't specific to their dealership. More

by Brent_Y
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zach Peterson , Zach Bishop
Jul 29, 2021 -

Ken Garff Buick GMC responded

Hi Brent_Y, As our management explained when you came in for your oil change, the coupon you presented expired almost 2 years ago. That being said, we still gave you a discount; just not as much as the coupon stated. If there is any confusion or if I can clear up any misunderstandings, please contact me at General Manager Joey Burns joeyb@kengarff.com.

Aug 06, 2021 -

Brent_Y responded

I didn't see a discount on the ticket. I paid $75.00 for a simple oil change and saw zero discount on the bill. We're good though. I won't be coming back.

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