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Ken Garff Buick GMC

Ogden, UT

4.4
1,433 Reviews
Ken Garff Buick GMC | Serving Ogden and Layton Buick GMC Customers Thank you for choosing Ken Garff Buick GMC in Utah. We are an Ogden new and used car and truck dealership. We provide auto financing, genuine car parts, and service to Riverdale, Layton, and Ogden GMC drivers. Our dealership is conveniently accessible from I-15 and located at 900 West Riverdale Road, Ogden, Utah. View our dealership hours and directions page for the best route to our showroom today!
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900 W Riverdale Rd

Ogden, UT

84405

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Showing 1,433 reviews

September 05, 2021

The people who worked on my Fit did an excellent job. I hit a deer and it damaged the hood and grill. You had the car for a reasonable amount of time and it feels safer to drive and is beautiful. More

by lanalou2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember the names in the body shop.
September 02, 2021

We always receive great service and truly feel valued! We are usually in and out pretty quickly. They are very knowledgeable and help us understand how our vehicle is doing. More

by chelsea_garcia19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Allen, Zach Peterson , Zach Bishop
September 01, 2021

Will and Crystal in the service department were great! They kept me informed of what was going on with the truck as far as timing, parts availability, etc. I received a video inspection of my truck and More

by colton8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Allen
September 01, 2021

My wife took her 2008 Enclave in for service she was told there was an oil leak on the timing cover estimated cost 2,000. When I came to the shop the technician told me it was a slight leak. When he took me More

by ewilli5561
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Crystal Allen
Sep 07, 2021 -

Ken Garff Buick GMC responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Joey Burns joeyb@kengarff.com

August 31, 2021

Chad was honesty really nice with us. He was willing to show us all the tricks we eanted without hessiation and he was really sincere with us. And he was willimg yo help us out a lot and in a really friend More

by edgarppedraza4
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2021

My experience buying the truck was great! However, after just 2 weeks of owning the vehicle it is in the shop. This is frustrating as this truck only had 10,000 miles in it. More

by SOCCERGOALIEGIRLAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Veeder
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2021

People there was nice and did not take as long as I thought it would. Got in the truck it was clean and in better shape that when i brought it to them. Great service center. More

by garymiller0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Allen, Zach Peterson , Zach Bishop
August 30, 2021

From the original purchase of my new 2021 GMC Denali truck to this first service, these folks have done a tremendous job earning my loyalty. Thank you to Bill in Sales, Crystal in Service, and all the f More

by JIM1RCHECK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Allen
August 28, 2021

I tried to contact my service writer a couple of times via the number provided but he didn't get back to me. I never found out what caused my battery to explode in such a new vehicle and need to know so w More

by ksstanton8
Recommend Dealer
Yes
Employees Worked With
Crystal Allen, Zach Bishop
Aug 30, 2021 -

Ken Garff Buick GMC responded

Hello, Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can work to make things right. Thank you! General Manager Joey Burns joeyb@kengarff.com

Aug 30, 2021 -

ksstanton8 responded

OK, could you refund me the remainder of my discount, and could you find out what caused my battery to explode?

August 28, 2021

Excellent and very quickly. Less than an hour to change the oil, rotate the tires and check a light,, and the car was ready to go. More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Allen, Zach Peterson
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