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Ken Garff Buick GMC
Ogden, UT
1,436 Reviews
Ken Garff Buick GMC | Serving Ogden and Layton Buick GMC Customers
Thank you for choosing Ken Garff Buick GMC in Utah. We are an Ogden new and used car and truck dealership. We provide auto financing, genuine car parts, and service to Riverdale, Layton, and Ogden GMC drivers. Our dealership is conveniently accessible from I-15 and located at 900 West Riverdale Road, Ogden, Utah. View our dealership hours and directions page for the best route to our showroom today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,435 reviews
Helpful October 17, 2021
I didn't like the sneaky add-on charges to my recent oil change. Items like shop materials, rags and whatever $2 charges you add on should be included in the stated oil change listed on your price board. If change. Items like shop materials, rags and whatever $2 charges you add on should be included in the stated oil change listed on your price board. If I can't trust you on these issues why should I trust the work you performed on my car? I'm looking around for someone I can trust! More
by garth.helgesen
Verified CustomerEmployees Worked With
Crystal Allen, Brandon Stone
October 12, 2021
These guys were great to deal with and always kept me up to date on the progress of the vehicle being shipped/arriving. Very friendly and great to work with. There was absolutely no pressure, and it was a s to date on the progress of the vehicle being shipped/arriving. Very friendly and great to work with. There was absolutely no pressure, and it was a smooth and quick process. Chad and Bill were awesome guys to work with. More
by K.DEAN
October 12, 2021
Very professional salesman and service people.They went Very professional salesman and service people. They went above and beyond help me what's my old car and my new car Very professional salesman and service people. They went above and beyond help me what's my old car and my new car More
by hiflyer2
October 11, 2021
Service department is not very helpful or friendly. Scheduled day to have vehicle I bought deozinated because of cigarette smell in vehicle. Told it would take an hour to do but when arrived I was told Scheduled day to have vehicle I bought deozinated because of cigarette smell in vehicle. Told it would take an hour to do but when arrived I was told 3 or 4 hours, and needed reschuled More
by GIRARDDANNY
Employees Worked With
Crystal Allen, Brandon Stone
October 06, 2021
I was experiencing a Service Your TPMS warning on my 2012 Buick LaCrosse. I researched the issue and with the indications I had the sensor batteries on the TDMS sensors were failing. I called Zach Bishop a Buick LaCrosse. I researched the issue and with the indications I had the sensor batteries on the TDMS sensors were failing. I called Zach Bishop and set up an appointment for 1030 AM on 05 October 2021, specifically to have the sensor changed on all four tires. I dropped off my vehicle at 1030 on 05 October 2021. I told him specifically I was there to have the sensors changed on the vehicle. I also added and oil change, tire rotation and emissions check to complete my car registration for 2022. I was contacted a couple of times by Ken Garff Service department staging the progress. I received on where the tires were off and they were doing the safety check telling me about the status of my brakes, no mention of the TPMS sensor change, I called Zach a few times and left texts a few times asking about the TPMS sensor change and when I got ahold of him he said two techs had looked at the vehicle and said they were ok. I told him I wanted the sensors changed and for the reasons stated! He said he would have them do it. I went to the Service Department at 4:15 PM to pick up the vehicle. To my dismay my car was sitting there and the sensors had not been changed. I was livid and said they need to change the sensors as I had asked. Zach told me they did not change them because they did not see a problem. I told Zach, I brought the car is specifically to change the sensors and it was on my dime and no warranty work. This time they took the vehicle in and changed the sensors as I had originally requested. The service department wasted my time and theirs for they had the tires off to do my inspection and the sensors should have been changed then. This is not the first time I have had issues with this service department over issues dealing with technical items I knew were in error. More
by Lynn
Employees Worked With
Zach Bishop
