Ken Garff Buick GMC Riverdale - Service Center

Transparent and fast Thanks team. Easy and fast service. Got me exactly the tire I wanted. Communicated all along the way. Charles is nice and responsive. Thanks again Thanks team. Easy and fast service. Got me exactly the tire I wanted. Communicated all along the way. Charles is nice and responsive. Thanks again More

Love the service! I have taken my car here before for repairs, so when my car was in a collision, I told my insurance company this is where I wanted to take my car. Fri I have taken my car here before for repairs, so when my car was in a collision, I told my insurance company this is where I wanted to take my car. Friendly staff, got plenty of updates, and great service! More

Oil change I was sent an email reminder of my oil change that was due. I was able to go on line which was great and schedule my appointment. When all said and do I was sent an email reminder of my oil change that was due. I was able to go on line which was great and schedule my appointment. When all said and done every one was very nice and Sam did a good job. Thank you. More

Most recent experience Vehicle had a malfunction. Called GARFF Cares and was towed to the dealership. An assessment was made as to what the problem was and repairs were star Vehicle had a malfunction. Called GARFF Cares and was towed to the dealership. An assessment was made as to what the problem was and repairs were started. PAM the shuttle driver went above and beyond her duties to transport me home as she traveled a path that my husband was walking home after our vehicle broke down. She picked my frozen, wet, husband up and took him home also. I was called later that evening to let me know that the repairs on my vehicle were complete. Thank you KEN GARFF for taking care of us once again. More

Great Very helpful found the problem very fast very nice took very little time to do the work would recommend to my friends and family. Had all parts neede Very helpful found the problem very fast very nice took very little time to do the work would recommend to my friends and family. Had all parts needed for the job. Checked and filled the tires so the tire light would go off More

Excellent quality of work performed. The quality of the work performed was excellent. My only criticism would be that I did not get updates. My pick up date changed twice. I found out The quality of the work performed was excellent. My only criticism would be that I did not get updates. My pick up date changed twice. I found out about the delays only because I called to be sure my car would be ready to be picked up on the date I was told my car would be ready. More

Professional work & good customer service! They have done an excellent job for replacing the damaged bumper. The paint work is super! I will highly recommend Ken Garff Body & Glass from now on! They have done an excellent job for replacing the damaged bumper. The paint work is super! I will highly recommend Ken Garff Body & Glass from now on! More

Great atmosphere I was in and out in a hour for my service I was given my service record and recommendations for upcoming service I keep up with my service I have been I was in and out in a hour for my service I was given my service record and recommendations for upcoming service I keep up with my service I have been given respect and welcomed More

Oil change Service representative was courteous & pleasant, oil change was done in a good time thank you for taking good care of my vehicle, see you next time Service representative was courteous & pleasant, oil change was done in a good time thank you for taking good care of my vehicle, see you next time More

Review is Both ends of spectrum This is the third time we have had to use the collision center. We return to Ken Garff because the work is excellent, However, the communication on th This is the third time we have had to use the collision center. We return to Ken Garff because the work is excellent, However, the communication on the work is lacking. We received texts saying the work is on track for date given of completion, sometimes multiple texts per day, then on the date of completion we get texts of change of date, multiple days in a row so that the vehicle isn’t ready until days later. This has happened EVERY time our car has been there. Truthfull communication is almost nonexistent. We even asked to be given bad news when it is known rather than at the very last minute. Just be straight with us so we know what to expect, otherwise we get upset once we finally find out. More