Ken Garff Buick GMC Riverdale - Service Center

Excellent Honest Service We encountered vehicle trouble while in the area from out of state and the service department got us in on urgent basis on a Saturday. We received pro We encountered vehicle trouble while in the area from out of state and the service department got us in on urgent basis on a Saturday. We received prompt, courteous service at a fair price and upfront advice. Our service advisor was Lute, and he was very helpful. More

Great, easy, no waiting in line, Loved the service and people. Easy to make appointment. They got us right in and they washed and vacuumed car at no extra cost to us. Loved the service and people. Easy to make appointment. They got us right in and they washed and vacuumed car at no extra cost to us. More

Ac repairs Great job on the repair if my ac system. I liked the video that the technician sent showing the condenser failure. Thanks for the great service. Great job on the repair if my ac system. I liked the video that the technician sent showing the condenser failure. Thanks for the great service. More

Great at sales, just don’t look for service Arranged for some warranty work in Ogden, 2 hour drive each way, so arranged for a car and Dr appointment to take advantage of time. Arrived 15 min e Arranged for some warranty work in Ogden, 2 hour drive each way, so arranged for a car and Dr appointment to take advantage of time. Arrived 15 min early to be told they were way overbooked ( a dozen cars in line in front of me) and that they didn’t have a car. The statement was “ we don’t have control of when our cars come back”. Clear they would not get to my vehicle for several hours so I left never to return to this dealer. Called and asked to speak to sales mgr about my prepaid oil changes that I now want a refunded. Was told he would call me - nope- my first move was to remove the Ken Garff license plate holders. My GMC is great, the dealer never again. Their service department is absolutely clueless!! This attitude has to go all the way to top management- that says a lot. More

Rear end repair I received text messages every few days to keep me updated with the process of the repairs. They kept me in the loop with time frame, and scope of wor I received text messages every few days to keep me updated with the process of the repairs. They kept me in the loop with time frame, and scope of work. They even cleaned my entire car! More

Truck top cabin damage Roy at the Body repair shop was terrific, Keep us informed and let us know what was going on at all stages of my truck repair He is a credit to no Roy at the Body repair shop was terrific, Keep us informed and let us know what was going on at all stages of my truck repair He is a credit to not only the Body repair shop but to himself. Thanks for a great repair . and outstanding customer service More

Always a positive experience. They got me in, fixed and out Great experience, they got me in, and out in a timely fashion, they didn’t sell me anything I didn’t need, and in the end let the customer make the fi Great experience, they got me in, and out in a timely fashion, they didn’t sell me anything I didn’t need, and in the end let the customer make the final calls (depending on the situation), but even educate you, to make the proper purchases. Thanks guys! More

Good for what they could find They did what they could for me. They found a battery wire faulting and a bad battery. Unfortunately that’s not what I took it in for. But because it They did what they could for me. They found a battery wire faulting and a bad battery. Unfortunately that’s not what I took it in for. But because it had cleared all of the codes out. So I was able to drive it home, but it broke down again for the same reason and is back in the shop near my house. Charles and the tech were great for what they could do. The main issue that I have takin it in for the past 4 times (only 1 of those times at ken garff) has not been solved so I’m a little flustered that the root issue is not solved and I’m spending money I don’t have to not fix the roof issue. More

You guys always take care of my. I had a low tire the day after you rotating my tires. I brought it back in and you found a screw in my tire. I didn’t know if I picked it up in your s I had a low tire the day after you rotating my tires. I brought it back in and you found a screw in my tire. I didn’t know if I picked it up in your shop or somewhere else but you fixed it at no charge. Thanks for taking care of me. More

Car repairs Repaired damaged bumper, passenger door, and replaced broken window it looks great and the price for what I paid for was much better than what I was q Repaired damaged bumper, passenger door, and replaced broken window it looks great and the price for what I paid for was much better than what I was quoted at the ford dealership More