Ken Garff Buick GMC Riverdale - Service Center

Amazing A teenager hit my Honda so it was in the shop every one was so nice and they where so fast on fixing my car. Thank you A teenager hit my Honda so it was in the shop every one was so nice and they where so fast on fixing my car. Thank you More

Quick, friendly helpful employees and repair looks great. Was impressed with Start to finish process from contacting me to checking to see if I'm satisfied and the guarantees to insure of quality results and Was impressed with Start to finish process from contacting me to checking to see if I'm satisfied and the guarantees to insure of quality results and future sanctification. More

Accident repair to 2007 Buick Lacrosse My car was damaged in an auto accifent, my fault, so I was so upset. My insurance company reminded me that I have collision insurance with $500 ded My car was damaged in an auto accifent, my fault, so I was so upset. My insurance company reminded me that I have collision insurance with $500 deductible. But even better news was that was waived as I had not had an accident for years. So, with the care the collition shop gave my car, it looks beautiful again. I was kept informed as to the progress of repair by the staff. More

Standard Oil Change, warranty question Standard Oil Change. That part of the service was just fine. The warranty question was too ridiculous to answer. They never even got back with me u Standard Oil Change. That part of the service was just fine. The warranty question was too ridiculous to answer. They never even got back with me until a week later when I contacted them. Pretty poor experience on that part if the visit. More

Auto accident repair Ken Garff Buick (KGB) did an excellent job of coordinating with me and my insurance company to repair my vehicle after it was damaged in an accident w Ken Garff Buick (KGB) did an excellent job of coordinating with me and my insurance company to repair my vehicle after it was damaged in an accident where I was rear ended by another driver. The repair job was completed within a reasonable time and looked new when done. I’d use KGB again. More

Special recall service Everything was quick and professional when I had a service. They got it done before my appointment time. The service advisor provided me updates while Everything was quick and professional when I had a service. They got it done before my appointment time. The service advisor provided me updates while the car is in service in detail. More

Excellent work ! My car looks great and they stayed in touch with me during the entire process. The bodywork completed looks great and I received the car back pretty q My car looks great and they stayed in touch with me during the entire process. The bodywork completed looks great and I received the car back pretty quick! More

Emissions I scheduled my emissions a week prior to my visit and when I arrived they couldn’t find my appointment then I waited 2hrs for my emissions and I misse I scheduled my emissions a week prior to my visit and when I arrived they couldn’t find my appointment then I waited 2hrs for my emissions and I missed an appointment I had some where else, the guy I was working with was nice but 2hrs for emissions with an appointment is ridiculous. More

Fender Paint Visited the repair center to get a scratched fender painted. I couldn't tell that the fender was not the original. Paint matched perfectly. They di Visited the repair center to get a scratched fender painted. I couldn't tell that the fender was not the original. Paint matched perfectly. They did a great job. It took a little longer than expected however. More

They did a good job with the repair on my Prius, but They were very professional when I went in to chat with them about my insurance claim. However, I was quite disappointed in their lack of communicatio They were very professional when I went in to chat with them about my insurance claim. However, I was quite disappointed in their lack of communication about the status of my vehicle. They never stated if there was additional damage or not. They did not bother to call and inform me that it would not be ready on the agreed upon day. This was frustrating, as I had someone in place to help me retrieve it that day, but had no time at all to pick it up the next day. The quality of the work seems good, but more communication is necessary. More