Ken Garff Buick GMC Riverdale - Service Center

Friendly, polite and very professional. Service was fast and complete. All personal were knowable and willing to answer all our questions. I really appreciated the phone calls that kept us i Service was fast and complete. All personal were knowable and willing to answer all our questions. I really appreciated the phone calls that kept us informed of the servive. More

Body Work Our experience with your body shop was outstanding. Your service far exceeded our expectations. Your body shop staff was highly courteous and professi Our experience with your body shop was outstanding. Your service far exceeded our expectations. Your body shop staff was highly courteous and professional throughout the entire process. Thank you! More

Repair damage to 2018 Nissan Rogue All employees were very polite and comfortable to work with, very professional. Very complete work was as new. Could not be happier, repair and paint All employees were very polite and comfortable to work with, very professional. Very complete work was as new. Could not be happier, repair and paint were complete. More

Great service at ken garff I had purchased a tonneau cover for my Sierra. It came in very quickly and was installed in an expeditious manner. The install price was also very fai I had purchased a tonneau cover for my Sierra. It came in very quickly and was installed in an expeditious manner. The install price was also very fair. More

replaced recall part Excellent service and done with very little wait time, Grant in the service department was the one that helped me making the experience very enjoyable Excellent service and done with very little wait time, Grant in the service department was the one that helped me making the experience very enjoyable. More

Love Ken Garff They were helpful, and got it and got it done. I received text messages as they were working on it and let me know when they were done. Super fast! They were helpful, and got it and got it done. I received text messages as they were working on it and let me know when they were done. Super fast! More

Trouble shooting The designated troubleshooting procedures for no oil pressure indication are invalid. I was charged for sending unit replacements after my suggestion The designated troubleshooting procedures for no oil pressure indication are invalid. I was charged for sending unit replacements after my suggestion was to replace pump. I'm not HAPPY More

Three Strikes and You're Out We brought our Ford Expedition to the Ken Garff Body Shop for repair after we were in an accident because they are a AAA approved shop. After nearly We brought our Ford Expedition to the Ken Garff Body Shop for repair after we were in an accident because they are a AAA approved shop. After nearly 3 months of waiting and having to return the vehicle twice for the body shop to correct their work, we finally got our truck back on their third try at the repairs. I was told by the estimator that on my second trip that "he didn't think we were going for a showroom quality job" when I questioned why there was a thumbprint in the clear coat on the hood they repainted. This type of attitude is unacceptable and clearly demonstrates a lack of pride in your work. I understand that the paint job probably won't be the same quality as the factory, but it should look better than I painted it in my backyard. In the end the shop fixed the vehicle and their mistakes, hence the 1 star rating instead of 0 stars. When I picked my truck up on the third try, no one would discuss the repairs with me. The lady behind the counter just gave me my key and walked away. In the future, I will take my personal and company vehicles to another shop for repair and service. More

Very thorough & courteous. Always enjoy taking my car in for services or just to ask questions. The service staff are always helpful. They never try to sell me more than what I Always enjoy taking my car in for services or just to ask questions. The service staff are always helpful. They never try to sell me more than what I need. More

Nickel & Dime I have a bumper to bumper warranty on my vehicle. To me, that means everything in between & including those bumpers. My battery completely died on my I have a bumper to bumper warranty on my vehicle. To me, that means everything in between & including those bumpers. My battery completely died on my 2016 vehicle that I just bought here in January. Service center tried to charge me 60 bucks just to test battery when I found out batteries werent included in a bumper to bumper warranty! No thanks. Luckily the service manager overheard my complaint & did not charge me. I had a great experience @ the advanced auto parts in riverdale where I took my business instead. PS they test batteries for free. More