Ken Garff Buick GMC Riverdale - Service Center

4 trips to fix my oil leak, first trip replaced upper and 4 trips to fix my oil leak, first trip they replaced upper and lower oil pan, still leaking from lower pan. Second tip they replaced rear main seal, a 4 trips to fix my oil leak, first trip they replaced upper and lower oil pan, still leaking from lower pan. Second tip they replaced rear main seal, absolutely no oil leaking from that area or in the transmission bell housing like they said, during this rear main seal change they damaged my transmission cooler lines and didn’t tell me. I found them damaged when I returned home from picking up the vehicle. Third trip they didn’t do anything but kept the truck two days, claimed GM demanded dye be put in oil to determine where oil was coming from since technician couldn’t figure it out, but I knew all along where it was leaking. I asked for loaner on the third trip but didn’t get one. Fourth trip I dropped the vehicle off on Monday, they said I would get a loaner if it was more than day or two. After the third day (Wednesday) I had to text for an update and the response was it would be ready on Friday. I then had to ask what are they doing, they said changing lower oil pan. I said thanks, they said no problem, obviously it was since they couldn’t tell me earlier what was going on and I had to ask and no loaner offered. Really, the whole week to change the lower pan when supposedly the first time the upper and lower pans were done in 3 days. Then I was informed late Friday afternoon it was done so I texted when do you close with no response. So I came to pick it up and the service adviser already left. I was told by the technician when I picked the vehicle up that there was a service bulletin out saying to scuff the powder coat off the mating surface of the lower pan so the oil doesn't seep through, why wasn't this done the first time. Processes should be followed when performing maintenance. The service advisers were friendly but didn’t do well at the end providing updates or a loaner. Technicians need to do a better job diagnosing the problem and take care not to damage other components during maintenance and if they do fess up to it. The lines that were damaged were replaced but the paperwork said I told them they were leaking which wasn't true. I guess GM covered them under warranty that way. I can’t rate the technicians, they are the ones that are at fault here for this science project and wasting my time. There’s a reason I do my own maintenance but this vehicle is still under warranty. More

I made a appointment over the phone for oil change and tires rotated for that morning. When I dropped the car off I just decided to wait and it was done within 1/2 hour of when my appointment was! Thanks tires rotated for that morning. When I dropped the car off I just decided to wait and it was done within 1/2 hour of when my appointment was! Thanks More

Every time I come in to service my truck service department been really good to me. Hats off to Patrick Clouse, thank you for your services department been really good to me. Hats off to Patrick Clouse, thank you for your services More

They we attentive and did the service quickly. The only issue is the Tech forgot to reset the oil and fuel filter settings in my truck issue is the Tech forgot to reset the oil and fuel filter settings in my truck More

I bought a used Ford Taurus from Ken Garff Buick/GMC, and they treat my purchase as well as if it were a new vehicle. Fast, efficient and friendly service, from the time I purchased. I will continue to have they treat my purchase as well as if it were a new vehicle. Fast, efficient and friendly service, from the time I purchased. I will continue to have my vehicle serviced by this dealership, even though it's a 70 mile drive to do so. Just because I believe in the quality of service. More

The Service was Awesome job!!! Jeff was very nice Guy and he explained every to me.. The waiting wasn’t too bad .. Jeff did a Great Job!! he explained every to me.. The waiting wasn’t too bad .. Jeff did a Great Job!! More

I am very pleased with the way I was treated and with the work that was performed on my truck. I was updated frequently and the work was completed on time. Thank you :) work that was performed on my truck. I was updated frequently and the work was completed on time. Thank you :) More

The estimator was fast and professional. They had my car about three weeks. The body work looks good. The text messages I received keeping me up to date were a little confusing. Even so, it was a good exper about three weeks. The body work looks good. The text messages I received keeping me up to date were a little confusing. Even so, it was a good experience. More