Ken Garff Buick GMC Riverdale - Service Center

This service was horrible! I asked that my front passenger tire be patched and part of the service was tire rotation. My front passenger tire still has a leak, which means my tires weren’t rotated passenger tire be patched and part of the service was tire rotation. My front passenger tire still has a leak, which means my tires weren’t rotated either. Makes me leery of what else they didn’t complete. They also tried to tell me I had used all 3 of my prepaid services, but I just bought the vehicle in August 2019. Trying to tell me that I had to go into the showroom to talk to finance to fix their error, I had to argue with the service department and they finally were able to find the correct file. More

Charged for services not recieved. Service notes reads " Charged for services not received. Service notes reads " within specs at this time" however charged for an alignment. Left multiple messages, 2 days t Charged for services not received. Service notes reads " within specs at this time" however charged for an alignment. Left multiple messages, 2 days to respond. Was given credit on next alignment instead of refund. Dishonest and deceiving. Dash cams shows truck on rack for 8 mins. More

Great people, always provide fast and thourogh service for a reasonable price, can’t beat their oil change and rotation package, have never asked for unnecessary add ons for a reasonable price, can’t beat their oil change and rotation package, have never asked for unnecessary add ons More

Worked fast and we’re able to answer all of my questions before helping me decide that bringing my car in would be the best decision! before helping me decide that bringing my car in would be the best decision! More

Timely and genuinely felt like they cared about me and my vehicle. They also let me know about upcoming service schedules for my car as well vehicle. They also let me know about upcoming service schedules for my car as well More

Grant Burbaker is a very knowledgeable service advisor. I have used this dealership now for the last five years and have not been disappointed. Highly recommend. I have used this dealership now for the last five years and have not been disappointed. Highly recommend. More

They have always treated me good. I’m always happy with the work they perform on my vehicle. The only thing I don’t like is when they talk you into services that cost hundreds of dollars. But hopefully it’ the work they perform on my vehicle. The only thing I don’t like is when they talk you into services that cost hundreds of dollars. But hopefully it’s items my vehicles really need. More

The mechanic broke a sensor for the catalytic converter and said I needed to replace the catalytic converter to repair it. The cost of the sensor was $50 and he wanted to charge me $2000 to fix the problem and said I needed to replace the catalytic converter to repair it. The cost of the sensor was $50 and he wanted to charge me $2000 to fix the problem. I would say that seems like a lot of money to repair a problem that the mechanic created. I will take my business elsewhere in the future. More

Poor misleading people in the service department. I would not recommend this dealers service department to anyone. Paid them to change oils and rotate tires. Got home and realized that they did not rotate my not recommend this dealers service department to anyone. Paid them to change oils and rotate tires. Got home and realized that they did not rotate my tires. Went back and got some totally BS story from service guy about if they don’t see any wear on the tires then they don’t rotate them. Pathetic bunch of guys working there. I have others issues as well but not enough time to get into it. More