Ken Garff Buick GMC Riverdale - Service Center

Sales rep was awesome. I have a fleet of vehicles had arrange with salesman to get front swing arm fixed brought truck in twice they keep it for four days each time ordered wrong part it’s been a month a arrange with salesman to get front swing arm fixed brought truck in twice they keep it for four days each time ordered wrong part it’s been a month and still not fixed great place to buy vehicle but I won’t b giving the service shop my business More

They take too long to do the simplest work. I took my car in for an appointment and they want to keep car all day. in for an appointment and they want to keep car all day. More

They went over and beyond! Couldn’t ask for better service! They were so helpful! Will definitely be coming again! Grant was the very best! service! They were so helpful! Will definitely be coming again! Grant was the very best! More

Crystal was great to work with. She was very responsive to my questions and strive to understand exactly what. I needed. Unfortunately, my vehicle wasn’t fixed properly and is still experiencing the same i to my questions and strive to understand exactly what. I needed. Unfortunately, my vehicle wasn’t fixed properly and is still experiencing the same issues it was brought in for initially. More

They were fast to get my vehicle back to me. It was not diagnosed properly. Door still rattles. Maybe next time they"ll get it? diagnosed properly. Door still rattles. Maybe next time they"ll get it? More

Great service, in and out quick, super convenient! Best dealer service department I have ever utilized. Has really endured us to the dealership overall and will influence our future purchases. dealer service department I have ever utilized. Has really endured us to the dealership overall and will influence our future purchases. More

Poor communication. No updates on the cars status were given the last week unless I called. Friday I was told Monday or Tuesday at the latest. I called Tuesday as heard nothing. Front desk clerk said c given the last week unless I called. Friday I was told Monday or Tuesday at the latest. I called Tuesday as heard nothing. Front desk clerk said car would be ready by 6pm was being reassembled. Called 3 hours later was told car was still waiting on parts. Does not meet deadlines. Orders parts without making sure entire assembly is included. Was delayed again due to a part being ordered and arrived with a piece missing that they did not realize was separate. At least 3 parts were ordered during the reassemly process. None at the same time but after each arrived a new one was noticed. A bent bar and a broken winshield wiper resevoir should have been noticed when dissembled. Also original estimate for repairs was about half final total. Felt they were not thorough or timely. Also stop nagging for surveys. I have been contacted by email and text at least 8 times. Since I was finally given a free rental car to compensate for all the delays I was not going to fill out a negative survey but since I was harrassed into it.I will tell you I would never bring a car there again. We used Abra auto body for years and they was never a missing part delay or increased estimate. More

Service was very good. The customer service and waiting room experience was very good. I always enjoy having a good cup of coffee while I'm waiting. room experience was very good. I always enjoy having a good cup of coffee while I'm waiting. More

I have been having my vehicle serviced there for almost 2 years and always find a top notch team on the job. Seem to be through with any questions I have and follow up needs years and always find a top notch team on the job. Seem to be through with any questions I have and follow up needs More

My experience with Ken Garff was very pleasant. They got me in same day within a couple hours and did a great job!! Thanks again!! me in same day within a couple hours and did a great job!! Thanks again!! More