Ken Garff Buick GMC Riverdale - Service Center

Came in initially with some complaints about my extended warranty, so i was not happy. Car was used so i wasn't surprised it would have some issues just not so soon. Besides the large amount of back and for warranty, so i was not happy. Car was used so i wasn't surprised it would have some issues just not so soon. Besides the large amount of back and forth they managed to fix and warranty all my service needs. I really appreciate that they were honorable and client satisfaction oriented. Will definitely buy from them again. Thanks again guys! More

The Paint job no the hood is poor with an obvious flaw where the paint dried in a dripping form. The mirror on the just replaced window has fallen off. where the paint dried in a dripping form. The mirror on the just replaced window has fallen off. More

The service writer really didn’t know what she was doing or talking about, the work done was adequate and in a timely manor, but I would not recommend your service department, parts and sales are great to w or talking about, the work done was adequate and in a timely manor, but I would not recommend your service department, parts and sales are great to work with More

Great customer service! Friendly and attentive to the customers needs! Wastes no time getting the customer in and out with minimal issues. Over all great service. customers needs! Wastes no time getting the customer in and out with minimal issues. Over all great service. More

There service is very good but I am a little disappointed that my 2018 GMC Canyon seat is pulling apart at the seam. 3 months out of warranty and they wont repair it. More about GM quality than dealership that my 2018 GMC Canyon seat is pulling apart at the seam. 3 months out of warranty and they wont repair it. More about GM quality than dealership problems I suppose! Would purchase from them again if they sold Toyota. More

Provided great service over the phone when my key fob/locking system deactivated, then provide excellent and professional help in getting my appointment set up the next day. Gave me a time for compl fob/locking system deactivated, then provide excellent and professional help in getting my appointment set up the next day. Gave me a time for completion and actually finished a little early. Very helpful in getting me set up with a shuttle service to and from work while my truck was being worked on. More

We bought a new Honda CRV (2020) at Ken Garff Honda in Riverdale. Unfortunately my wife hit a deer in the first month after purchase. I had the car repaired at the same Honda dealer thinking they would Riverdale. Unfortunately my wife hit a deer in the first month after purchase. I had the car repaired at the same Honda dealer thinking they would do the best job. The car was left for repairs on 2 Nov 2020 with a promise of completion in two weeks. That date slid when they could not get a radar unit that had to be replaced as part of the repair. We were told the radar unit would not be available until 20 Nov. Then the date slid again to 24 Dec and again to 2 Jan and then again out to 14 Jan with a February completion date. I asked several times if they couldn’t take this part from another car on the lot and I was told no, Honda wouldn’t allow that. I was also told that Honda would provide us with a loaner car since they were not meeting the promised delivery dates over and over. However, after promising a loaner, it was denied. Again, Honda wouldn’t allow a loaner. At this point I did some research and discovered that it was not Honda who wasn’t alloying for a loaner or for a replacement part from another car on the lot but Ken Garff Honda management in Riverdale. So, I called Joey Burns and told him the story above. Within 10 minutes of talking with Mr. Burns Honda repair called me and said that my CRV would be ready the next day and it was. Briana Cunningham was my point of contact with the body shop. She was very courteous and kept me up to date on the progress or lack there of. I think she tried very hard to help but was strapped by management at that site. Needless to say I am very happy to have my car back and I am pleased with the quality of work. However, because of the trouble we had and the repeated promises that were not kept (especially spare part commitment and loaner) I will not use them for repair again. I am thankful for the help Mr Burns provided. Otherwise we would still be waiting for our car, 3 to 3.5 months after leaving the car there for repair. More

I’m Chad not William!!!! I’m so sick and tired of getting his info. My dad and I have tried so xxxx many times to get this taken care of and obviously it takes an act of god to get names and phone n getting his info. My dad and I have tried so xxxx many times to get this taken care of and obviously it takes an act of god to get names and phone numbers right!!!! seriously you guys, what’s it going to take to get my vehicles associated with my phone numbers and email?? My dad is sick and tired of getting texts and emails that don’t pertain to him!! Why is this so hard to fix???????? Do we need to change dealerships?? We’ve been told a thousand times it’s fixed and obviously it isn’t and never will be!! I’m Chad and I own the 2004 GMC!!!!!!! Why is this so hard to get right and get fixed??? Because you guys can’t get your xxxx together and figure out who owns what vehicle and associate that with the right phone numbers and email, I’m seriously considering trying a new dealership for my vehicle service needs!! More

Everyone I dealt with was polite and professional. Overall great experience! While the damage done to my vehicle was minor and the fact that my vehicle is over 10 years old, at no time did I feel the Overall great experience! While the damage done to my vehicle was minor and the fact that my vehicle is over 10 years old, at no time did I feel they treated my vehicle with less care than they would a newer model. The work done to my vehicle was excellent. Thank you. More