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Ken Garff Buick GMC Riverdale - Service Center
Ogden, UT
723 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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723 Reviews of Ken Garff Buick GMC Riverdale - Service Center
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Verified Customer
August 13, 2021
You asked so here it is. I had a scheduled appointment for an oil change and it was over an hour before the vehicle was taken in. I waited 2hr and 15 minutes for an oil change. Needless to say I passed on for an oil change and it was over an hour before the vehicle was taken in. I waited 2hr and 15 minutes for an oil change. Needless to say I passed on the car wash. I also scheduled and appointment for my 2018 Duramax with a third party warranty and when I asked no one could tell me whether it was accepted. I was told I had to ask the finance department but could not get through. I left a voicemail but never received a return call. Personal opinion is you guys have big problems. I will not be returning. More
by DHOFF58
Employees Worked With
Zach Peterson
August 02, 2021
Servicing all my vehicles here now seem to be on top of the program so far no complaints about their work will continue to service here the program so far no complaints about their work will continue to service here More
by tpattillo36
Employees Worked With
Alyssa Craythorn, Zach Bishop
July 31, 2021
We take all of vehicles here regardless of brand. Always great service and timely as well. Love the video they send explaining what they are doing. great service and timely as well. Love the video they send explaining what they are doing. More
by Brandon
Employees Worked With
Crystal Allen, Zach Bishop
July 29, 2021
Not happy with oil change service. The technician broke the hinges on the cabin air compartment door. The service department ordered and installed new one at no cost. Much appreciated but technician needs the hinges on the cabin air compartment door. The service department ordered and installed new one at no cost. Much appreciated but technician needs to be a little more careful. Also not happy with oil on garage floor, can’t they wipe excess oil off frame when they change the oil? Also as part of oil change they also rotated the tires, and when my wife drove the car the next day she calls me and said light on dash flashing and (TMPT) needs to be checked. This should have been done when they rotated the tires. I believe the technicians need to add quality to their processes. More
by amidan59
Employees Worked With
Alyssa Craythorn, Zach Peterson , Zach Bishop
July 29, 2021
Concerned and courtesy to my needs. Hepful making sure repairs are completed. Called me backbwhen i left messages. Helped with speedy service so i could get back to work repairs are completed. Called me backbwhen i left messages. Helped with speedy service so i could get back to work More
by Rosshole
July 28, 2021
They sucked. I brought in a coupon that was sent to me from GMC for discount off oil change and they wouldn't honor it. Said it wasn't specific to their dealership. from GMC for discount off oil change and they wouldn't honor it. Said it wasn't specific to their dealership. More
by Brent_Y
Employees Worked With
Zach Peterson , Zach Bishop
July 23, 2021
They are great with servicing my vehicle. Easy to make appointments. Shuttle service if needed. If you want to hang around nice quiet comfortable area for waiting. Charge your phone, get a soda, watch TV, appointments. Shuttle service if needed. If you want to hang around nice quiet comfortable area for waiting. Charge your phone, get a soda, watch TV, take a nap. I am always treated like I am an important client. More
by #1_Nana
Employees Worked With
Crystal Allen
