Ken Garff Buick GMC Riverdale - Service Center

Received a notice of recall -scheduled an appointment and the gal checked to verify if parts were available to make the correction. She verified parts were in stock and scheduled an appointment 10-01- and the gal checked to verify if parts were available to make the correction. She verified parts were in stock and scheduled an appointment 10-01-21 @ 10:00 am. I called to see if the repair was completed about 4:30 and was told the repairs had not been done as the campaign recall for the roof rail air bag inflator that may rupture could not be done since parts were not available. Also that there is no remedy for the recall at that time. The people when I picked up the truck said they were sorry for the confusion but to come back some other time. Perhaps a future notice would be sent when a remedy and parts would be available. I had arranged with work to get time off so the block of time worked for your auto group and myself. I was very disappointed More

I didn't like the sneaky add-on charges to my recent oil change. Items like shop materials, rags and whatever $2 charges you add on should be included in the stated oil change listed on your price board. If change. Items like shop materials, rags and whatever $2 charges you add on should be included in the stated oil change listed on your price board. If I can't trust you on these issues why should I trust the work you performed on my car? I'm looking around for someone I can trust! More

Service department is not very helpful or friendly. Scheduled day to have vehicle I bought deozinated because of cigarette smell in vehicle. Told it would take an hour to do but when arrived I was told Scheduled day to have vehicle I bought deozinated because of cigarette smell in vehicle. Told it would take an hour to do but when arrived I was told 3 or 4 hours, and needed reschuled More

Don’t ever buy a service agreement from Ken Garff Go somewhere else that way you won’t have to pay for it twice somewhere else that way you won’t have to pay for it twice More

I was experiencing a Service Your TPMS warning on my 2012 Buick LaCrosse. I researched the issue and with the indications I had the sensor batteries on the TDMS sensors were failing. I called Zach Bishop a Buick LaCrosse. I researched the issue and with the indications I had the sensor batteries on the TDMS sensors were failing. I called Zach Bishop and set up an appointment for 1030 AM on 05 October 2021, specifically to have the sensor changed on all four tires. I dropped off my vehicle at 1030 on 05 October 2021. I told him specifically I was there to have the sensors changed on the vehicle. I also added and oil change, tire rotation and emissions check to complete my car registration for 2022. I was contacted a couple of times by Ken Garff Service department staging the progress. I received on where the tires were off and they were doing the safety check telling me about the status of my brakes, no mention of the TPMS sensor change, I called Zach a few times and left texts a few times asking about the TPMS sensor change and when I got ahold of him he said two techs had looked at the vehicle and said they were ok. I told him I wanted the sensors changed and for the reasons stated! He said he would have them do it. I went to the Service Department at 4:15 PM to pick up the vehicle. To my dismay my car was sitting there and the sensors had not been changed. I was livid and said they need to change the sensors as I had asked. Zach told me they did not change them because they did not see a problem. I told Zach, I brought the car is specifically to change the sensors and it was on my dime and no warranty work. This time they took the vehicle in and changed the sensors as I had originally requested. The service department wasted my time and theirs for they had the tires off to do my inspection and the sensors should have been changed then. This is not the first time I have had issues with this service department over issues dealing with technical items I knew were in error. More

This service department has had my vehicle since Thursday its now Monday evening. No rental no nothing. Won't return calls. Just bs after bs excuses. This was my way to get my kids to school but they couldn' its now Monday evening. No rental no nothing. Won't return calls. Just bs after bs excuses. This was my way to get my kids to school but they couldn't even bother. We were told they were going to get us a rental now we're told no. So apparently if your vehicle breaks under their warranty you're just out of luck and have to walk everywhere. I would never recommend another person to buy a vehicle here. More