Ken Garff Buick GMC Riverdale - Service Center

Vehicle not serviced, part not a viable as promised. Evidently Ken Garff of Riverdale Utah doesn't care that my family will drive around the state with a defective air bag that can explode and main the Evidently Ken Garff of Riverdale Utah doesn't care that my family will drive around the state with a defective air bag that can explode and main the right front passenger. More

Still waiting for front passenger air bag. This is to satisfy SAFETY RECALL, N212328790. We had an appointment Nov. 2, 2021 10:00 AM. We where told the part was on the shelf, we went to our appointment satisfy SAFETY RECALL, N212328790. We had an appointment Nov. 2, 2021 10:00 AM. We where told the part was on the shelf, we went to our appointment & where told they didn't have the part. Still no part!! Our advisor was Crystal Allen More

They do not own up to there mistakes. Would not recommend at all. Choose else where or be disappointed at all. Choose else where or be disappointed More

I have two cars that I take in twice a year for the last few years- took a car in the spring and had to get some work done almost 2k. Trying to get ahold of my service advisor was a real pain, would not get few years- took a car in the spring and had to get some work done almost 2k. Trying to get ahold of my service advisor was a real pain, would not get back with me towards the end. I ended up going in and finding her talking and laughing it up with a male co worker, just the two of them it wasn't like they were helping another customer no one else was there. I took another car there a month ago for an oil change. I go in to pick up my car after receiving a text it was ready, go to wave my ride good bye and the service advisor tells me oh no its not ready... had to chase my ride down oh wait he says we are not done with it . Then I recv a video on the status of the car around 11:30 then I called my service advisor to see if I could get the work done while it was in your shop. I tried for THREE hours to call ahold of my service advisor. When I finally reached him he stated he was at lunch I said for three hours?????? By that time I got ahold of him it was later in the day. I told him I had to take the car back to SLC and just forget doing any work on it, by that time I was furious. I even left a message for the service manager to call me back and guess what never hear back - Never going back More

Waited 2 hours for vehicle in for oil change. Was told i would be notified by text. Number verified at checkin. I finally went looking for vehicle and located it completeed and parked. Time is a valuable as would be notified by text. Number verified at checkin. I finally went looking for vehicle and located it completeed and parked. Time is a valuable asset. No apologies from any of 3 people working in office. More