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Ken Garff Buick GMC Riverdale - Service Center
Ogden, UT
723 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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723 Reviews of Ken Garff Buick GMC Riverdale - Service Center
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Verified Customer
December 01, 2021
Every time I went in there the employees were distracted by other things going on. They would stop in the middle of helping me and start to talk amongst each other about customer issues that did not pertai by other things going on. They would stop in the middle of helping me and start to talk amongst each other about customer issues that did not pertain to me. They could have handled after I left not while helping me. Left my window down partially while it was raining outside, then I said something and she was like I know. Also, when asked for a part breakdown on an extremely expensive repair all I received was the total to do the job. When a power steering line is over $1,200 to fix I think the customer is owed a detailed explanation of why the cost is what it is. Just overall not a friendly environment. Overall I have been treated way better at places that I did not even purchase a vehicle from. More
by SNOWRULES
Employees Worked With
Crystal Allen
November 30, 2021
Service personnel were very personable, I rated service as average because it too me 3 trips to dealership to complete repairs. A lot of time on my part was wasted returning to try and try again to repair as average because it too me 3 trips to dealership to complete repairs. A lot of time on my part was wasted returning to try and try again to repair. More
by ALNDD
Employees Worked With
Alyssa Craythorn, Brandon Stone
November 30, 2021
Worst experience ever will never work with Ken Garrf again. They had my vehicle for over two months and never fixed my problem was very rude and condescending to my wife talked with will areola and Zach again. They had my vehicle for over two months and never fixed my problem was very rude and condescending to my wife talked with will areola and Zach bishop those two should not be in a service job they lied gave me the run around and again never got my car running to my satisfaction I will let everyone I know how Ken Garrf treats their customers. They sold me a car that doesn’t run a warranty that won’t cover anything overall it has been a true nightmare and I will never ever ever work with them again More
by Zoomie
November 23, 2021
I had an awesome service with you Guys & would absolutely come back. Keep up the good work. Thank you so much! Happy Thanksgiving! come back. Keep up the good work. Thank you so much! Happy Thanksgiving! More
by LALEELO2016
November 19, 2021
Called for a recall issue, was given an appointment and was told they had the part to fix the issue. When l arrived was told there was no appointment scheduled. They finally got me in later the same day an was told they had the part to fix the issue. When l arrived was told there was no appointment scheduled. They finally got me in later the same day and then said they didn’t have the part and would have to order it. That was 2 weeks ago and still no word. Very unprofessional. More
by rldonnel
Employees Worked With
Brandon Stone
November 19, 2021
Staff was friendly, knowledgeable, and willing to answer questions. Joey kept me informed on my cost of repairs. questions. Joey kept me informed on my cost of repairs. More
by tinabaker1111
