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Ken Garff Buick GMC Riverdale

Ogden, UT

Overview
Employees
Reviews
Vehicles
4.4
1,465 Reviews
Ken Garff Buick GMC | Serving Ogden and Layton Buick GMC Customers Thank you for choosing Ken Garff Buick GMC in Utah. We are an Ogden new and used car and truck dealership. We provide auto financing, genuine car parts, and service to Riverdale, Layton, and Ogden GMC drivers. Our dealership is conveniently accessible from I-15 and located at 900 West Riverdale Road, Ogden, Utah. View our dealership hours and directions page for the best route to our showroom today!
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900 W Riverdale Rd

Ogden, UT

84405

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Showing 1,465 reviews

January 13, 2024

Good experience. Not pushy, but very helpful and listened and addressed concerns. Straightforward process to buy a car, minimized hoops to jump through. More

by davidwilliamcoats
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

January 10, 2024

The service was exceptional! !! Dave gave us the bid and the repair results were outstanding. More

by vista50q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Jan 12, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

January 05, 2024

Service Department was very professional and friendly. Very helpful and efficient. Great people would recommend them to anyone. More

by mark.meents12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
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Jan 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 04, 2024

I highly recommend GMC Riverdale. They are professional and knowledgable. The experience was positive from start to finish. Thank you Joey, Bill and Stephen. More

by BRANDON_WILS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Veeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

January 03, 2024

I have been very pleased with all repairs and oil changes etc that my Buick required. More

by karenjenkins791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
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Jan 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

January 01, 2024

Prompt. Useful video check in and final walk around with service summary from the technician. More

by d.edwin.howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
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Jan 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our service department. It was a pleasure serving you!

December 31, 2023

Communication in this particular dealership is non existent, they don’t really know what customer service is. They should be taking care of the customer keeping track of parts that are on order schedu More

by fuzzcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Acree
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Fleming
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hodson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Bechel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Arreola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Brodis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cardenas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
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Jan 03, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our service department, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Joey Burns, General Manager joeyb@kengarff.com

December 28, 2023

Absolute worse car dealership in the USA. No communication between the staff. Sold two cars out from underneath my daughter. Chad and Tenille Terrible. Will never do business with them. I pla More

by soburr2002
Recommend Dealer
No
Employees Worked With
Chad Fleming
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tenille Duessler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hyrum Darger
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Ken Garff Buick GMC Riverdale responded

Thank you for taking the time to share your experience. In order to make it fair for all of our customers, we require a deposit to put a vehicle on hold before it arrives from the factory. Since we did not get a deposit down, we were not able to secure the vehicle for your daughter, and someone else was able to purchase the vehicle. We would be happy to help your daughter find the perfect vehicle, however we would need a deposit down in order to secure it. Please reach out directly if there is anything we can do to assist you further. Joey Burns, General Manager joeyb@kengarff.com

December 24, 2023

I had brought the car in because the front passenger seat wouldn't come back up after I reclined it. The back had been left off, and it was unplugged after my son unsuccessfully tried to fix it. Your techs s More

by grannyjoy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

December 24, 2023

They kept us informed about all status changes and made it look like new. Would highly recommended them to my family and friends. More

by RSSMITH64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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